Royal Surrey NHS Foundation Trust

Antenatal Clinic Admin Team Leader

This job is now closed

Job summary

JOB PURPOSE

The Antenatal Clinic Team leader ensures a seamless patient experience into The Royal Surrey Maternity care pathways and manages the administration team of the Antenatal Clinic. The clinic team are responsible for supporting the midwives, obstetricians and obstetric ultrasound under the daily direction of the Clinic Manager. They will ensure the coordination of all booking referrals into the maternity service, signposting women into the right continuity midwifery or out of area pathway, overseeing creation of the patient record in the Patient Administration System and BadgerNet. They will have responsibility for ensuring the administration required is provided during antenatal midwifery & obstetric clinics, including but not limited to; make/reschedule appointments and obstetric ultrasounds, prepare & organise records, adding outcomes to PAS and signposting next steps to women.

The team leader will have daily responsibilities to ensure the allocation of administration duties within the Antenatal clinic administration team.

Main duties of the job

To oversee clerical support services to the Maternity Services and the antenatal clinic administration team to include all aspects of antenatal booking coordinator and all other administration associated within the antenatal clinic maternity service.

Daily responsibilities to ensure the allocation of administration duties within the Antenatal clinic administration team.

To work as a member of the Multi-disciplinary Team

To provide and oversee administration support in antenatal clinic, including meeting and greeting all visitors in a welcoming, courteous and efficient manner. Ensuring excellent patient experience throughout the antenatal clinic pathway and obstetric ultrasound pathway.

To assist and delegate within the antenatal administration team with designated tasks under direction and supervision of the Antenatal Clinic Manager

To engage in cross training within the team to ensure robust cover is available

To share responsibility for ensuring that the administration environment is kept safe at all times in accordance with the Health & Safety Act.

The post holder is expected to have a flexible and "can do approach" in ensuring the work of the department is carried out to the required high standards.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

21 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,405 to £28,976 a year Per Annum Pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

384-LM-EMF16056

Job locations

Royal Surrey County Hospital

Egerton Road

Guildford

GU2 7XX

Job description

Job responsibilities

Band 4 Antenatal Clinic Admin Team Leader

(37.5 hours - Monday to Friday)

We are looking for an enthusiastic administrator to lead our Antenatal Clinic Administration team.

The Antenatal Clinic Admin Team are the first contact of women accessing maternity services. They will support a seamless experience for women into and through antenatal and obstetric services, organising and booking midwifery and obstetric appointments, ultrasound scans, supporting women attending appointments with queries and working under the direction the team leader.

We are looking for an experienced health care administrator to lead the team. If you are organised & self-motivated, have great customer care skills, excellent IT skills and enjoy the challenge of a busy fast paced ever changing environment then please apply to join our team and help us ensure safe and effective care for women in the antenatal pathway.

Administration experience essential but training will provided on all hospital IT systems.

Job description

Job responsibilities

Band 4 Antenatal Clinic Admin Team Leader

(37.5 hours - Monday to Friday)

We are looking for an enthusiastic administrator to lead our Antenatal Clinic Administration team.

Administration experience essential but training will provided on all hospital IT systems.

Person Specification

Qualifications

Essential

Educated to A Level or NVQ 3 or relevant experience
Word Processing (pref. Microsoft Word) Accurate typing - RSA II (or in excess of 30 wpm)
Experience of using electronic mail services
Experience of using database (pref. Microsoft Access) Good working knowledge of Excel spreadsheet

Knowledge and Experience

Essential

Educated to A Level or NVQ 3 or relevant experience
Word Processing (pref. Microsoft Word) Accurate typing - RSA II (or in excess of 30 wpm)
Experience of using electronic mail services
Experience of using database (pref. Microsoft Access) Good working knowledge of Excel spreadsheet

Person Specification

Qualifications

Essential

Educated to A Level or NVQ 3 or relevant experience
Word Processing (pref. Microsoft Word) Accurate typing - RSA II (or in excess of 30 wpm)
Experience of using electronic mail services
Experience of using database (pref. Microsoft Access) Good working knowledge of Excel spreadsheet

Knowledge and Experience

Essential

Educated to A Level or NVQ 3 or relevant experience
Word Processing (pref. Microsoft Word) Accurate typing - RSA II (or in excess of 30 wpm)
Experience of using electronic mail services
Experience of using database (pref. Microsoft Access) Good working knowledge of Excel spreadsheet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey County Hospital

Egerton Road

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey County Hospital

Egerton Road

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)