Proactive Service Delivery Manager

Royal Surrey NHS Foundation Trust

This job is now closed

Job summary

Community services are changing- this is the perfect time to join a progressive and innovative team aimed at supporting the population of Guildford and Waverley. Your focus will be on supporting a range of clinical services in community and you will provide both leadership, business and performance support.

This is an exciting opportunity to work within our Community Division supporting our multi professional teams to deliver our services. You will work with the Clinical Service Managers and Head of Service to assist in furthering the development and delivery of all these services. You will use your knowledge of leading and developing teams using a variety of data sources to support service function and development.

We will interview for this position on Wednesday 22nd May, and at present, we are not able to offer another interview date.

Main duties of the job

This post requires a person who has enthusiasm, experience of managing performance data as well as sound leadership and communication skills.

You will be required to implement change across the services and will need associated skills around service improvement and change. You will need to identify and request good work flows to ensure performance information can be collected seamlessly, by working with our informatics support team.

The post holder will need to be innovative and have a high level of communication and interpersonal skills, working with our teams to generate solutions and problem-solve. We have an ethos of working closely together in our Community Services; we would welcome you as a new member of our Team.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Date posted

07 May 2024

Pay scheme

Agenda for change

Band

Band 8b

Salary

£60,983 to £70,536 a year per annum pro rata for part time INC HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

384-AGB-EMF15945

Job locations

Milford community hospital

Milford

GU7 1UG

Job description

Job responsibilities

The post holder will develop and implement strategic improvement and delivery plans for the service portfolio .This will require leadership, facilitation and clear identification and direction on new or enhanced ways of workingThe role will involve collaborative working with partners as we develop a more aligned and integrated community health . The management and leadership of these services will include responsibility for the management of a complex range of specialist multi professional services in an integrated care delivery approach with partner agencies. A key element of this role is to lead the community divisions performance .The post holder will have overall visibility and accountability for ensuring the services activity performance and governance agenda are met. The post holder will need proven leadership qualities and will guide staff under their supervision through service improvement and delivery of the new pathways bringing credibility to the planning ambitions of the team.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

A higher degree at master's level or equivalent experience at manager's levels
Relevant registered professional qualification
Evidence of Team leader or management qualification or continuous management experience

Knowledge and Skills

Essential

Must have significant experience in operational management of service delivery
Requirement to have experience in managing, analysing and presenting data
Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC/ and appreciate the implications of this on engagement
Must have a good appreciation of planning and developing and implementing strategies
Demonstrate skills to lead and implement change, managing scope and delivering against agreed objectives

Person Specification

Qualifications

Essential

A higher degree at master's level or equivalent experience at manager's levels
Relevant registered professional qualification
Evidence of Team leader or management qualification or continuous management experience

Knowledge and Skills

Essential

Must have significant experience in operational management of service delivery
Requirement to have experience in managing, analysing and presenting data
Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC/ and appreciate the implications of this on engagement
Must have a good appreciation of planning and developing and implementing strategies
Demonstrate skills to lead and implement change, managing scope and delivering against agreed objectives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.