Job summary
We are looking for an enthusiastic, committed and hardworking person to join Failsafe officer- Ophthalmology. This environment will provide successful candidates with opportunities to develop new skills and knowledge in a busy, acute medical ward. Motivated candidates will be supported to work with the clinical team providing clerical support to the medical staff. Main duties will be to answer the telephone and carry out general reception duties and book appointments in a timely manner
Suitable candidates will ideally have: Excellent communication skills o friendly and hardworking with excellent IT skills
Main duties of the job
The role of the Failsafe Officer is essential to safeguard Diabetic Eye ScreeningProgramme (DESP) patients as they move through the complex diabetic eye screeningprogramme care pathway, escalating concerns or omissions to local DESP managers inaccordance with policies and procedures.
The post holder is directly responsible for delivering high quality data from audits, listvalidations and liaising with multiple stakeholders. Following policies and procedures andregularly audit for compliance.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ
Job description
Job responsibilities
1. Deliver high quality data from carrying out regular audits. Assisting in collection ofdata used within the department to indicate performance against local commissioningtargets and KPIs.2. Ensure communication channels between DESP and Hospital Eye Services and KeyStakeholders remain clear, to ensure that all patients are in the correct pathway,supported by systematic auditing and tracking.3. Accountable for liaising with Hospital Eye Services to ensure patients referredreceive an initial appointment within NDESP criteria and track their status ensuringthey return to the care of the DESP on discharge from the Hospital Eye Services.4. Responsible for monitoring waiting times for the Hospital Eye Service assessmentand treatment pathway, escalating and potential breaches to the Failsafe TeamLeader.5. Regularly review patient cohort to ensure all patients are accounted for and regularlyaudited (including but not limited to: Opted out, medically unfit, not diabetic,pregnant). This will include liaising with stakeholders involved with patient care, forexample: GPs, practice nurses and administrative teams, diabetologists,obstetricians and paediatricians.6. Support the administration team with queries, as well as telephone support forpatients who require information regarding their appointments. Booking,rearrangement and cancellation of appointments in accordance with programmerequirements.7. Monitor various Hospital Eye softwares to ensure that all referred patients are seenwithin the NDESP recommended timescales. Collecting data on patient appointmentsto update internal softwares with accurate information. Recalling patients to DESPwhere appropriate.8. Maintain validating of the software and cleansing the single collated list. Requiring anexcellent level of attention to detail.9. Analyse and validate regular spreadsheets sent to DESP via Hospital Eye Servicesfor upload to internal software.
Job description
Job responsibilities
1. Deliver high quality data from carrying out regular audits. Assisting in collection ofdata used within the department to indicate performance against local commissioningtargets and KPIs.2. Ensure communication channels between DESP and Hospital Eye Services and KeyStakeholders remain clear, to ensure that all patients are in the correct pathway,supported by systematic auditing and tracking.3. Accountable for liaising with Hospital Eye Services to ensure patients referredreceive an initial appointment within NDESP criteria and track their status ensuringthey return to the care of the DESP on discharge from the Hospital Eye Services.4. Responsible for monitoring waiting times for the Hospital Eye Service assessmentand treatment pathway, escalating and potential breaches to the Failsafe TeamLeader.5. Regularly review patient cohort to ensure all patients are accounted for and regularlyaudited (including but not limited to: Opted out, medically unfit, not diabetic,pregnant). This will include liaising with stakeholders involved with patient care, forexample: GPs, practice nurses and administrative teams, diabetologists,obstetricians and paediatricians.6. Support the administration team with queries, as well as telephone support forpatients who require information regarding their appointments. Booking,rearrangement and cancellation of appointments in accordance with programmerequirements.7. Monitor various Hospital Eye softwares to ensure that all referred patients are seenwithin the NDESP recommended timescales. Collecting data on patient appointmentsto update internal softwares with accurate information. Recalling patients to DESPwhere appropriate.8. Maintain validating of the software and cleansing the single collated list. Requiring anexcellent level of attention to detail.9. Analyse and validate regular spreadsheets sent to DESP via Hospital Eye Servicesfor upload to internal software.
Person Specification
Qualifications
Essential
- Minimum of 4 GCSE's - Grades A to C in English and Maths or equivalent qualification.
- NVQ 2 in Office Administration or equivalent
- ECDL or equivalent
Knowledge and Experience
Essential
- Previous healthcare experience
- Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC/ and appreciate the implications of this on engagement
Desirable
- Experience of organising own workload and leading where appropriate
- Experience of working within the community setting
Person Specification
Qualifications
Essential
- Minimum of 4 GCSE's - Grades A to C in English and Maths or equivalent qualification.
- NVQ 2 in Office Administration or equivalent
- ECDL or equivalent
Knowledge and Experience
Essential
- Previous healthcare experience
- Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC/ and appreciate the implications of this on engagement
Desirable
- Experience of organising own workload and leading where appropriate
- Experience of working within the community setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
