Royal Surrey NHS Foundation Trust

Outpatient Administrative Assistant (OAC)

This job is now closed

Job summary

The post holder will support the Outpatients Appointments Centre in the administration duties associated with booking and rescheduling outpatient appointments, and managing reception desks.

Main duties of the job

The administration role will involve working across multiple systems [E.g. Email, E-Referrals, PAS, call reminders, mailing systems] to manage patient appointments in accordance with local procedures and national policies.

The role will include participating on the telephone rota in receiving incoming telephone calls and managing reception desks in a patient facing role assisting patients and visitors with their enquires.

Recording patient demographic and referral information accurately.
Being polite, professional and empathetic when speaking to patients on the telephone or face to face.
Using initiative to be able to problem solve and answer queries as they arise, using digital means of communication, telephone or face to face.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ

Date posted

19 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,008 to £25,553 a year per annum pro rata inc HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

384-LM-EMF15647

Job locations

Royal Surrey County Hospital

Egerton Road

Guildford

GU2 7XX

Job description

Job responsibilities

As a leading healthcare organisation, we aim to deliver a first class patient experience from first referral through to clinical treatment.

This customer-facing role is instrumental to the efficient running of Reception and Outpatient Services across the Trust, delivering excellent customer service to patients. Responsible for day-to-day administration processes supporting the Outpatient clinics, you are required to have excellent communication skills, both verbal and written, a good telephone manner and the ability to work in a calm, logical and methodical way. The role involves moving between departments and does require some manual handling further details of this role are included in the job description.

Previous administration/reception experience is essential and knowledge of the patient administration system, Cerner, would be desirable.

Candidates are required to work 37.5 hours per week and will need to be flexible between the hours of 8.00am - 5.30pm Monday to Friday. Shifts are a mixture of 8.00 - 4.30pm or 9.00 - 5.30pm.

For further information please contact the Outpatient Supervisor, Rubina Oldaker on 01483 571122 ext. 3843.

Job description

Job responsibilities

As a leading healthcare organisation, we aim to deliver a first class patient experience from first referral through to clinical treatment.

Previous administration/reception experience is essential and knowledge of the patient administration system, Cerner, would be desirable.

Candidates are required to work 37.5 hours per week and will need to be flexible between the hours of 8.00am - 5.30pm Monday to Friday. Shifts are a mixture of 8.00 - 4.30pm or 9.00 - 5.30pm.

For further information please contact the Outpatient Supervisor, Rubina Oldaker on 01483 571122 ext. 3843.

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent level of knowledge

Knowledge & Experience

Essential

Previous experience within an administration environment
Previous experience of dealing with the general public

Desirable

In depth knowledge of Cerner & eRS
Working in an office environment

Person Specification

Qualifications

Essential

NVQ Level 3 or equivalent level of knowledge

Knowledge & Experience

Essential

Previous experience within an administration environment
Previous experience of dealing with the general public

Desirable

In depth knowledge of Cerner & eRS
Working in an office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey County Hospital

Egerton Road

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey County Hospital

Egerton Road

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)