Job summary
To communicate effectively with patients and their family.
To represent the Rheumatology Department as a professional health service and often be the first point of contact for patients and families to the Rheumatology Department.
To be responsible for the daily administration of the Rheumatology department and its outreach clinics.
Main duties of the job
- Maintaining good and effective communication with all staff and the general public.
- Taking responsibility for handling complaints and any concerns arising for patients and forwarding them through the management framework of the department as appropriate.
- Being able to deal with aggressive or confrontational patients in an effective, polite and understanding manner.
- Updating patient records as appropriate and being vigilant that the records are up-to-date.
- Scanning of referral letters.
- Answering phone queries relating to appointments, clinics, etc.
- Answering email queries to the departmental email account.
- Collecting and taking post from/to the post room.
- Requesting, collecting and returning hospital notes from/to the medical records department and ensuring these are available for the appropriate clinics.
- Ensuring that hospital transport is booked where necessary.
- Taking minutes in staff meetings.
- Working in an effective, accurate, courteous and speedily manner.
- Maintaining good working relationships within Medicine and other hospital department administrative staff and external organizations including voluntary organisations etc.
- Having a good knowledge of the Rheumatology procedures and range of services provided so that patients' questions can be satisfactorily answered.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ
Job description
Job responsibilities
Full Job Description is attached.
JOB PURPOSE
To communicate effectively with patients and their family.
To represent the Rheumatology Department as a professional health service and often be the first point of contact for patients and families to the Rheumatology Department.
To be responsible for the daily administration of the Rheumatology department and its outreach clinics.
2.1 JOB SUMMARY
Daily administration for the Rheumatology Department covering all aspects of the Rheumatology service provision.
- KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
- Maintaining good and effective communication with all staff and the general public.
- Taking responsibility for handling complaints and any concerns arising for patients and forwarding them through the management framework of the department as appropriate.
- Being able to deal with aggressive or confrontational patients in an effective, polite and understanding manner.
- Updating patient records as appropriate and being vigilant that the records are up-to-date.
- Scanning of referral letters.
- Answering phone queries relating to appointments, clinics, etc.
- Answering email queries to the departmental email account.
- Collecting and taking post from/to the post room.
- Requesting, collecting and returning hospital notes from/to the medical records department and ensuring these are available for the appropriate clinics.
- Ensuring that hospital transport is booked where necessary.
- Taking minutes in staff meetings.
- Working in an effective, accurate, courteous and speedily manner.
- Maintaining good working relationships within Medicine and other hospital department administrative staff and external organizations including voluntary organisations etc.
- Having a good knowledge of the Rheumatology procedures and range of services provided so that patients questions can be satisfactorily answered.
- Clear communication and a friendly and helpful manner at all times
- Having a can-do, positive attitude to delivery of a caring service provision
- This is list is not an exhaustive list and can be added to by the Assistant Specialty Manager.
Job description
Job responsibilities
Full Job Description is attached.
JOB PURPOSE
To communicate effectively with patients and their family.
To represent the Rheumatology Department as a professional health service and often be the first point of contact for patients and families to the Rheumatology Department.
To be responsible for the daily administration of the Rheumatology department and its outreach clinics.
2.1 JOB SUMMARY
Daily administration for the Rheumatology Department covering all aspects of the Rheumatology service provision.
- KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:
- Maintaining good and effective communication with all staff and the general public.
- Taking responsibility for handling complaints and any concerns arising for patients and forwarding them through the management framework of the department as appropriate.
- Being able to deal with aggressive or confrontational patients in an effective, polite and understanding manner.
- Updating patient records as appropriate and being vigilant that the records are up-to-date.
- Scanning of referral letters.
- Answering phone queries relating to appointments, clinics, etc.
- Answering email queries to the departmental email account.
- Collecting and taking post from/to the post room.
- Requesting, collecting and returning hospital notes from/to the medical records department and ensuring these are available for the appropriate clinics.
- Ensuring that hospital transport is booked where necessary.
- Taking minutes in staff meetings.
- Working in an effective, accurate, courteous and speedily manner.
- Maintaining good working relationships within Medicine and other hospital department administrative staff and external organizations including voluntary organisations etc.
- Having a good knowledge of the Rheumatology procedures and range of services provided so that patients questions can be satisfactorily answered.
- Clear communication and a friendly and helpful manner at all times
- Having a can-do, positive attitude to delivery of a caring service provision
- This is list is not an exhaustive list and can be added to by the Assistant Specialty Manager.
Person Specification
Qualifications
Essential
- A good standard of general education to 'A' Level or equivalent
Experience
Essential
- Experience of dealing with the general public
Desirable
- Experience in an Administrator role
- Experience in using patient administration systems
Knowledge
Essential
- Knowledge of NHS priorities and understanding of the guidelines and targets in own area of work
- Working knowledge of a range of software packages e.g. Microsoft Word, Excel and locally used data bases
Desirable
- Working knowledge of the Trust Patient Administration System (Cerner)
- Knowledge of patient pathways and medical terminology in own area of work
Person Specification
Qualifications
Essential
- A good standard of general education to 'A' Level or equivalent
Experience
Essential
- Experience of dealing with the general public
Desirable
- Experience in an Administrator role
- Experience in using patient administration systems
Knowledge
Essential
- Knowledge of NHS priorities and understanding of the guidelines and targets in own area of work
- Working knowledge of a range of software packages e.g. Microsoft Word, Excel and locally used data bases
Desirable
- Working knowledge of the Trust Patient Administration System (Cerner)
- Knowledge of patient pathways and medical terminology in own area of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
