Job summary
We have an exciting opportunity for an experienced administrator to join our Registration Authority (RA) team on a six month fixed term basis, providing support and guidance for our Trust Smartcard community.
You will have a strong, analytical background and excellent customer service skills, and will also be a good communicator with a high level of attention to detail. You will be used to working with national and local policies to deliver a safe and effective service.
This is a really exciting time to join our Digital team. If you have great organisation & administration skills, along with a real enthusiasm for all things digital we would like to hear from you.
Interviews are planned for week commencing 12 February 2024 and will be in person.
Main duties of the job
You will be part of a small team focused on the preparation and production of Smartcards, provision and support of system access and a central point of contact for Smartcard queries. With a community of over 6000 users this is a very important, busy and fast paced role.
Based in Guildford, Surrey, the Registration Authority service currently operates between 8.00am to 5.00pm, Monday to Friday; the successful candidate will have a flexible attitude and be able to adjust to the operational needs of the Trust as and when required.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ
Job description
Job responsibilities
- Work with the RA Manager to provide support for Smartcard administration such as granting permissions and printing new NHS Smartcards
- Provide advice, help and guidance to Smartcard users to enable them to use the card effectively for the intended purpose
- Work in accordance with national policy and guidelines relating to Registration Authority
To support the smooth operation of the Registration Authority (RA) function at Royal Surrey NHS Foundation Trust including supporting staff at satellite sites across the local health community.
The post holder will be experienced in the co-ordination of administration tasks and activities, and will support the RA Manager to ensure all Smartcard users receive an exemplary service.
The post holder will be expected to work alongside a number of other Digital and Trust teams and may come in to contact with multiple digital systems and services as part of the role.
The post holder will be expected to act as an RA agent to provide end users with RA advice and enable access to systems following completion of any necessary training.
Job description
Job responsibilities
- Work with the RA Manager to provide support for Smartcard administration such as granting permissions and printing new NHS Smartcards
- Provide advice, help and guidance to Smartcard users to enable them to use the card effectively for the intended purpose
- Work in accordance with national policy and guidelines relating to Registration Authority
To support the smooth operation of the Registration Authority (RA) function at Royal Surrey NHS Foundation Trust including supporting staff at satellite sites across the local health community.
The post holder will be experienced in the co-ordination of administration tasks and activities, and will support the RA Manager to ensure all Smartcard users receive an exemplary service.
The post holder will be expected to work alongside a number of other Digital and Trust teams and may come in to contact with multiple digital systems and services as part of the role.
The post holder will be expected to act as an RA agent to provide end users with RA advice and enable access to systems following completion of any necessary training.
Person Specification
Qualifications
Essential
- Educated to degree level or with significant relevant experience.
- Formal IT or business administration qualification, e.g. BTEC, NVQ or Apprenticeship
Knowledge & Experience
Essential
- Experience in ICT administration
- Thorough understanding of Microsoft Office applications
- Excellent verbal and written communication and presentation skills
- Experience of working in an IT delivery environment
- Experience of using technology to improve working practices
Desirable
- Experience of working in an NHS environment
- Understanding of project processes
- Familiarity with information security and confidentiality and data quality issues
- Experience as an RA Agent
- Experience of working in Healthcare
Person Specification
Qualifications
Essential
- Educated to degree level or with significant relevant experience.
- Formal IT or business administration qualification, e.g. BTEC, NVQ or Apprenticeship
Knowledge & Experience
Essential
- Experience in ICT administration
- Thorough understanding of Microsoft Office applications
- Excellent verbal and written communication and presentation skills
- Experience of working in an IT delivery environment
- Experience of using technology to improve working practices
Desirable
- Experience of working in an NHS environment
- Understanding of project processes
- Familiarity with information security and confidentiality and data quality issues
- Experience as an RA Agent
- Experience of working in Healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
