Job summary
Band 5 Reception Manager- Urgent & Emergency care (37.5 hours)
This is an excellent opportunity to join a friendly team working in Urgent & Emergency Care.
The Royal Surrey NHS Foundation Trust offers an excellent range of exciting, rewarding roles with fantastic opportunities for career support and development and a great range of employee benefits, including the NHS Pension Scheme.
Urgent & Emergency Care is a friendly, exciting place to work undergoing a large transformational project with exciting new developments.
Main duties of the job
We are seeking to appoint an individual of the highest calibre to work in Urgent & Emergency Care managing the 4 different Reception teams across the floor. The role is crucial in supporting the delivery of a 24/7 service with patient safety at its heart. The successful applicant will be responsible for managing between 25-30 members of staff across four teams and will be responsible for covering UEC Reception areas 24 hours a day, 365 days per year, including organising short notice cover.
The ideal candidate will have management experience in the NHS and be able to demonstrate a contribution to the achievement of difficult targets as well as experience implementing change in previous roles. You will have superior organisational skills with the ability to multi-task and manage your time effectively. Y ou will have the ability to develop excellent working relationships at every level and possess strong communication and leadership skills. You will be able to work under pressure in a fast-paced environment and produce results to tight deadlines. Previous rota management experience would be beneficial.
If you believe you have the skills, enthusiasm and ambition to join our enthusiastic Urgent & Emergency care team, we would love to hear from you.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ
Job description
Job responsibilities
Line management of all the Urgent & Emergency Care (UEC) Reception team across four areas of UEC (approximately 25-30 staff); including the Reception Team Leaders (Band 3).
Ensuring 24/7, 365 days per year reception cover for the Emergency Department.
Finalising and approving the Emergency Floor Admin rota for payroll plus sickness management, appraisals, training, E-roster and recruitment processes.
Job description
Job responsibilities
Line management of all the Urgent & Emergency Care (UEC) Reception team across four areas of UEC (approximately 25-30 staff); including the Reception Team Leaders (Band 3).
Ensuring 24/7, 365 days per year reception cover for the Emergency Department.
Finalising and approving the Emergency Floor Admin rota for payroll plus sickness management, appraisals, training, E-roster and recruitment processes.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- NVQ Level 4 or equivalent in Business / Management
- Evidence of significant personal development
Desirable
- NVQ Level 5 Business / Management Certificate
- ECDL or equivalent
Knowledge and Skills
Essential
- Knowledge of administrative procedures,
- Experience of managing / developing teams
- Experience of recruitment and retention of staff
- Previous supervisory experience and general office experience
- Experience in developing and effectively managing staffing timetables and rotas
- Knowledge of Health and Safety procedures
- Previously worked in a similar role within the NHS
- Detailed knowledge of the service requirements & current issues with emergency care
- A sound understanding of Equal Opportunities.
- Able to attend and participate in all essential training events to enhance continued personal development
- Willingness to complete studies as required to meet service delivery requirements
- Evidence of continued personal development
- Knowledge of project principles e.g. use DECDODER in running projects
Desirable
- Experience of working with people who have mental health issues
- Experience of report writing for a range of audiences
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- NVQ Level 4 or equivalent in Business / Management
- Evidence of significant personal development
Desirable
- NVQ Level 5 Business / Management Certificate
- ECDL or equivalent
Knowledge and Skills
Essential
- Knowledge of administrative procedures,
- Experience of managing / developing teams
- Experience of recruitment and retention of staff
- Previous supervisory experience and general office experience
- Experience in developing and effectively managing staffing timetables and rotas
- Knowledge of Health and Safety procedures
- Previously worked in a similar role within the NHS
- Detailed knowledge of the service requirements & current issues with emergency care
- A sound understanding of Equal Opportunities.
- Able to attend and participate in all essential training events to enhance continued personal development
- Willingness to complete studies as required to meet service delivery requirements
- Evidence of continued personal development
- Knowledge of project principles e.g. use DECDODER in running projects
Desirable
- Experience of working with people who have mental health issues
- Experience of report writing for a range of audiences
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
