Royal Surrey NHS Foundation Trust

Administrator

This job is now closed

Job summary

The post holder will provide inpatient & outpatient bookings, administrative and clerical support to assist the Royal Surrey County Hospital Trust in delivering a quality outpatient appointment and admission service. The focus of the role is to ensure that the Trust meets its service deliverables and national operational targets specifically across the Cardiology Department within the Division of Access and Medicine. You will be liaising with patients face to face, over the telephone and be the first point of contact at the HASTE / Pacing clinic reception desk. You will be required to use a variety of IT systems to ensure all clinics and lists are fully utilised, including the booking of patients onto waiting lists for medical procedures, diagnostics and arranging ward based beds for patients when appropriate.

Main duties of the job

In the role of Admission & Booking Co-ordinator you will be working autonomously to ensure the smooth day-to-day operation of the Haste reception. You will be the first point of contact for patients making and rescheduling appointments according to available clinic and Cath lab capacity

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=5HsiGn9joTQ

Date posted

22 November 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,405 to £28,976 a year inc. HCAS per annum

Contract

Permanent

Working pattern

Full-time

Reference number

384-LH-EMF14849

Job locations

Royal Surrey Hospital

Egerton Road

Guildford

GU2 7XX

Job description

Job responsibilities

Ensuring full utilisation of all available outpatient clinic slots and escalating to the Assistance Speciality Manager to raise concerns when patients cannot be booked within a timely manner.

The successfully appointed candidate will be expected to have outstanding communication skills, a strong ability to prioritise and close attention to detail.

Please see attached job description for full details.

Job description

Job responsibilities

Ensuring full utilisation of all available outpatient clinic slots and escalating to the Assistance Speciality Manager to raise concerns when patients cannot be booked within a timely manner.

The successfully appointed candidate will be expected to have outstanding communication skills, a strong ability to prioritise and close attention to detail.

Please see attached job description for full details.

Person Specification

Qualifications

Essential

NVQ Level 4 or equivalent level of knowledge and experience
GCSE (or equivalent) English Language grade C or above

Knowledge

Essential

An ability to effectively implement, and reinforce where necessary, Trust and departmental policies, protocols and procedures
Previous experience of dealing with the general-public
Experience of working in a busy office environment with clinical teams
An ability to provide non-clinical advice and information to others, as required, e.g. colleagues, patients and their families.

Desirable

Minimum of 1 year administration experience, ideally within a hospital setting.
Knowledge of APAS / eRS systems, WinDip and other software associated with clinic adminstration

Skills

Essential

Computer skills, knowledge of word processing, spreadsheets, and data base packages
Excellent communication skills with the ability to communicate with staff and the public at all levels
Excellent organisational skills with the ability to work both independently and as part of a team.

Person Specification

Qualifications

Essential

NVQ Level 4 or equivalent level of knowledge and experience
GCSE (or equivalent) English Language grade C or above

Knowledge

Essential

An ability to effectively implement, and reinforce where necessary, Trust and departmental policies, protocols and procedures
Previous experience of dealing with the general-public
Experience of working in a busy office environment with clinical teams
An ability to provide non-clinical advice and information to others, as required, e.g. colleagues, patients and their families.

Desirable

Minimum of 1 year administration experience, ideally within a hospital setting.
Knowledge of APAS / eRS systems, WinDip and other software associated with clinic adminstration

Skills

Essential

Computer skills, knowledge of word processing, spreadsheets, and data base packages
Excellent communication skills with the ability to communicate with staff and the public at all levels
Excellent organisational skills with the ability to work both independently and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey Hospital

Egerton Road

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Royal Surrey Hospital

Egerton Road

Guildford

GU2 7XX

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)