Derbyshire Healthcare NHS Foundation Trust

Mental Health Liaison Team (South) Administrator

The closing date is 08 April 2026

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Job summary

To provide efficient, accurate, and confidential administrative support to the Mental Health Liaison Team, ensuring smooth day-to-day operations. The post holder will act as the first point of contact for internal and external enquiries, support clinical staff with administrative tasks, and contribute to a high-quality service for patients and partner teams.

Main duties of the job

Provide day-to-day administrative support to the Mental Health Liaison Team, including managing phone calls, shared inboxes and general enquiries. Support the processing of referrals and ensure accurate, timely entry of patient information into electronic record systems. Prepare and maintain documents such as letters, reports, meeting notes and activity logs. Assist with diary management, meeting coordination, room bookings and basic rota updates. Maintain organised filing systems, manage office supplies and support general office housekeeping. Handle sensitive and confidential information in line with Trust policies and information governance requirements. Work collaboratively with clinical staff, ward teams and external partners to support the smooth running of the service

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

  • Commitment to flexible working where this is possible

  • 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service

  • Yearly appraisal and commitment to ongoing training

  • Generous NHS pension scheme

  • Good maternity, paternity and adoption benefits

  • Health service discounts and online benefits

  • Incremental pay progression

  • Free confidential employee assistance programme 24/7

  • Access to our LGBT+ network, BAME Network and Christian Network

  • Health and wellbeing opportunities

  • Structured learning and development opportunities

Details

Date posted

31 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

383-ACA-7231-26

Job locations

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE


Job description

Job responsibilities

Administrative Support

Provide general administrative and clerical support to the Mental Health Liaison Team, including filing, scanning, data entry and document preparation.

Maintain accurate and timely electronic patient records (e.g., SystmOne).

Assist with the typing of clinical letters, minutes, reports and other documents.

Manage the shared inbox and respond to routine queries appropriately.

Communication & Team Support

Act as a first point of contact for internal and external enquiries, ensuring they are dealt with courteously and efficiently.

Liaise with clinical staff, ward teams, external agencies and service users.

Handle telephone calls, taking accurate messages and ensuring timely followup.

Care Coordination Support

Support the processing and logging of referrals to the liaison service.

Assist with coordination of meetings, including room bookings and minutetaking.

Information Management

Ensure confidentiality is maintained in accordance with Trust policies and GDPR.

Collect and input service activity data as required.

Support the team with routine audits and reporting requirements.

General Duties

Maintain adequate levels of office supplies and equipment.

Support onboarding tasks for new staff (ID badges, equipment requests etc.).

Contribute to a welcoming, organised, and efficient office environment.

Participate in mandatory training and personal development activities

Job description

Job responsibilities

Administrative Support

Provide general administrative and clerical support to the Mental Health Liaison Team, including filing, scanning, data entry and document preparation.

Maintain accurate and timely electronic patient records (e.g., SystmOne).

Assist with the typing of clinical letters, minutes, reports and other documents.

Manage the shared inbox and respond to routine queries appropriately.

Communication & Team Support

Act as a first point of contact for internal and external enquiries, ensuring they are dealt with courteously and efficiently.

Liaise with clinical staff, ward teams, external agencies and service users.

Handle telephone calls, taking accurate messages and ensuring timely followup.

Care Coordination Support

Support the processing and logging of referrals to the liaison service.

Assist with coordination of meetings, including room bookings and minutetaking.

Information Management

Ensure confidentiality is maintained in accordance with Trust policies and GDPR.

Collect and input service activity data as required.

Support the team with routine audits and reporting requirements.

General Duties

Maintain adequate levels of office supplies and equipment.

Support onboarding tasks for new staff (ID badges, equipment requests etc.).

Contribute to a welcoming, organised, and efficient office environment.

Participate in mandatory training and personal development activities

Person Specification

Experience

Essential

  • Good written and verbal communication
  • Healthcare-specific experience in administration roles

Desirable

  • Experience using SystmOne Electronic Patient Record

Skills

Essential

  • Ability to organise workload and manage priorities
  • Ability to work as a team and independently

Desirable

  • Ability to produce simple data reports/contribute to audits

Knowledge

Essential

  • Understanding of patient confidentiality
  • Understanding of information governance

Desirable

  • Awareness of DHCFT policy/procedures
Person Specification

Experience

Essential

  • Good written and verbal communication
  • Healthcare-specific experience in administration roles

Desirable

  • Experience using SystmOne Electronic Patient Record

Skills

Essential

  • Ability to organise workload and manage priorities
  • Ability to work as a team and independently

Desirable

  • Ability to produce simple data reports/contribute to audits

Knowledge

Essential

  • Understanding of patient confidentiality
  • Understanding of information governance

Desirable

  • Awareness of DHCFT policy/procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE


Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE


Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Jim Cook

jim.cook1@nhs.net

01332787780

Details

Date posted

31 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

383-ACA-7231-26

Job locations

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE


Supporting documents

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