Team Administrator - Adult Community Mental Health Team

Job summary

We have a really great opportunity for a Team Administrator to join our well established and supportive multidisciplinary team, in the North Dales Adult CMHT based in Matlock, Derbyshire.

This is a fast-paced, varied role within a dynamic and compassionate team.

Main duties of the job

Responsibilities include answering 'phone calls, which could be from patients, staff members, care homes, social care or community organisations, amongst others.

You will triage phone calls and pass on to the appropriate person, whilst also supporting the caller, who may be distressed or frustrated.

Use of the Patient Record is key to the role, where referrals are inputted, paperwork is uploaded, or patients are discharged from caseload. Supporting the team with letter writing, caseload management and waiting well lists.

You will also supports within many clinical and operational meetings, such as multi-disciplinary meetings, business meetings and/or profession-specific meetings.

You will also have responsibility for the prioritisation and delegation of tasks, as well as supervision of other administration colleagues.

The job also requires data collection and production, compiling reports where necessary for management information, supporting both the team and the Trust, in ensuring we are meeting our population needs.

About us

Want to make a real difference and have a truly rewarding career?

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

We've been rated 'good' overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the Trust.

We are passionate about making equality, diversity and inclusion part of our DNA.

We take pride in our "People First Culture" which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated and people are comfortable to bring their whole selves to work.

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
• Yearly appraisal and commitment to ongoing training
• Generous NHS pension scheme
• Good maternity, paternity, and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBTI+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities