Derbyshire Healthcare NHS Foundation Trust

Reception/Admin Support (CAMHS)

Information:

This job is now closed

Job summary

A fantastic opportunity has arisen for a suitably experienced person to join our CAMHS Service as a Receptionist/ Admin Support to offer admin support in the delivery of a wide range of services to the children and young people of South Derbyshire.

Full time - 37.5 hours per week (Majority of the hours will be 9:00 - 17:00 hours Monday to Friday.

Shifts will also include 8:00 to 16:00 hours, 11:15 to 19:15 and 12:00 to 20:00 at Ripley Resource Centre and Temple House

The role will be split between Temple House, Mill Hill Lane, Derby DE23 6SA and Ripley Resource Centre, 17-23 Grosvenor Road, Ripley, DE5 3JE

Cover will be required in our other CAMHS Bases to cover sickness or annual leave:

Century House, 100 Nottingham Road, Long Eaton, Nottingham NG10 2BZ

Dale Bank View, Civic Way, Swadlincote, Derby, DE11 0AD (infrequently)

Rivermead, Goods Road, Belper, Derbyshire, DE56 1UU

Main duties of the job

We are looking for a highly motivated, friendly, outgoing, reliable and flexible person to join our receptionist/admin support team who has excellent customer service skills.

Applicants will need the confidence and experience to be able to deliver a high quality front of house reception/admin support service, includingthe greeting of clients to our premises, dealing with a wide range of telephone callers and working as part of a team delivering an excellentsupport service to our CAMHS clinical teams and their clients.

Experience of multi-tasking in a busy office environment and the use of Microsoft office calendars to book rooms is required.

We are looking for a team player with a pleasant, welcoming manner and the ability to prioritise conflicting workload demands.

You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to record and access information on the electronic patient record. To be able to work with the general public both in person and on the telephone in a fast paced and ever changing environment.

If this sounds like you we would like to hear from you!

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

  • Commitment to flexible working where this is possible
  • 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
  • Yearly appraisal and commitment to ongoing training
  • Generous NHS pension scheme
  • Good maternity, paternity and adoption benefits
  • Health service discounts and online benefits
  • Incremental pay progression
  • Free confidential employee assistance programme 24/7
  • Access to our LGBT+ network, BAME Network and Christian Network
  • Health and wellbeing opportunities
  • Structured learning and development opportunities

Details

Date posted

27 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

383-CHI-3142-23-A

Job locations

Temple House

Mill Hill Lane

Derby

DE23 6SA


Job description

Job responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Job description

Job responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Skills

Essential

  • Experience working in an office(3)
  • Organise and prioritise workload(3)
  • Diary management(3)
  • Knowledge of Microsoft Office, Word, Excel PowerPoint and Outlook(3)
  • Customer Service(3)
  • Front of house/reception experience(3)
  • Telephone manner/discretion dealing with sensitive information(3)
  • Confidentiality/ GDPR(3)
  • Team work(3)
  • Interpersonal and Communication Skills(3)

Desirable

  • Empathy(2)
  • Use of Electronic Patient Records ie paris/ systm one(2)
  • NHS Experience(2)

Qualifications

Essential

  • RSA 1 tying or word processing or equivalent experience (typing test )
  • GCSE Grade C or equivalent
Person Specification

Skills

Essential

  • Experience working in an office(3)
  • Organise and prioritise workload(3)
  • Diary management(3)
  • Knowledge of Microsoft Office, Word, Excel PowerPoint and Outlook(3)
  • Customer Service(3)
  • Front of house/reception experience(3)
  • Telephone manner/discretion dealing with sensitive information(3)
  • Confidentiality/ GDPR(3)
  • Team work(3)
  • Interpersonal and Communication Skills(3)

Desirable

  • Empathy(2)
  • Use of Electronic Patient Records ie paris/ systm one(2)
  • NHS Experience(2)

Qualifications

Essential

  • RSA 1 tying or word processing or equivalent experience (typing test )
  • GCSE Grade C or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Temple House

Mill Hill Lane

Derby

DE23 6SA


Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Temple House

Mill Hill Lane

Derby

DE23 6SA


Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

CAMHS Admin Manager

Ms Lisa Allen

lisa.allen17@nhs.net

07585125752

Details

Date posted

27 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

383-CHI-3142-23-A

Job locations

Temple House

Mill Hill Lane

Derby

DE23 6SA


Supporting documents

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