IPS Team Leader - North

Job description

Job responsibilities

Role Purpose:

The Team Leader will manage a team of up to 10 Employment Specialists providing supervision, training, caseload management, and role modelling of the Individual Placement and Support (IPS) approach, as part of the holistic recovery plan for mental health service users. The Team Leader will provide a pivotal role in managing a high-quality service that meets fidelity standards and delivers positive outcomes for service users. You will work with clients (manage a small caseload) who have mental health support needs, who are unemployed, to assist them in securing sustainable paid employment in line with their preferences.

• Effectively manage a high-quality service that adheres to the principles of IPS best
• Monitor and manage performance of the IPS Employment Specialists guide them individually on best practice and achieving individual and team job outcome targets.
• Create a culture of continuous
• Identify training needs of staff and arrange appropriate training to support with continuous professional development.
• Support the design and delivery of in-house staff training and development (including facilitating peer learning and best practice).
• Involve service users in co-production of service developments where
• Coordinate the work of Employment Specialists in a region in relation to building relationships with employers to effectively access the hidden labour market, external agencies and delivery of job seeking groups.
• Manage a small caseload of between 5-10 service users at any one
• Identify barriers for service excellence and work with internal and external stakeholders to implement solutions to ensure a high-fidelity service.
• Provide solution focused monthly supervisions for each employment specialist within the team, including caseload management.
• Lead the team to ensure Employment Specialists spend enough time in face to face meetings with employers to find the right job match.
• Guide, mentor and coach the team to deliver on employment engagements/job development strategies.
• Ensure quality assurance around client satisfaction. Facilitate various feedback opportunities for client to provide feedback on the service and use this to review and develop the service.

• Arrange regular meetings with clients to monitor and review progress pre and post-
• Meet with the Service/Line Manager to agree priorities and work
• Spend time getting to know local employers, in order to negotiate job opportunities that meet each individuals strengths, needs, abilities and preferences.
• Provide education and support to employers, as agreed with the individual, which may include negotiating adjustments, return to work strategy and on-going contact with the employer to ensure job retention.
• To develop effective working relationships with a range of external agencies who can help individuals to achieve their employment goals. This may include local colleges and training providers.

• Undertake mandatory training as required, including training in the IPS approach
• Actively participate in own continuous professional development
• Implement the Trust/organisations policies and procedures as required
• Responsible for marketing and profiling the service for the team. This includes delivering the communications strategy, collecting employment recovery stories
• Regularly collect and promote service user employment recovery stories
• Ensure that effective monitoring and evaluation systems are adhered to and keep abreast of changing practice within the sector.
• Ensure that all relevant policies are implemented such as information governance, safeguarding etc.
• To work independently, reliably and deliver consistently to deliver effective IPS
• Manage feedback, comments and complaints

Employment Specialists, Service Managers, HR, Occupational Health, Clinical Teams, User Groups, Voluntary Sector and Trust Training and Supported Employment Schemes, Local Colleges, Local Employment Service Disability Service Teams, Local Employers and other NHS User Employment Schemes, Commissioners.

Education and Qualification

Essential

Desirable

Qualifications and training

Educated to a degree level or equivalent experience

Trained in IPS approach

Level 3 Diploma in Employability Services Sector Qualification

QCF in Advice & Guidance (Level 3)

Experience

3+ years experience of working with people with mental health support needs, or a similar group within health, social services or the voluntary sector

2+ years experience working in employment services

Proven experience of meeting and exceeding outcomes and targets

Strong networking abilities

Experience of managing multiple tasks at any one time

Experience of staff supervision, management and/or mentoring

Experience of managing change effectively and facilitating innovation

Experience of delivering training

Previous experience of delivering a service using the IPS model

Own personal lived experience of recovery from mental health difficulties

Knowledge

Knowledge of disability and special needs issues, policies and legislation in relation to employment

Good understanding of the principles and practice of supported employment

Working knowledge of a broad range of occupations and jobs

Able to use IT and tools such as MS Word, PowerPoint and Excel

Skills

Strong leadership skills

Excellent motivational, communication and listening skills

Outstanding interpersonal skills and ability to build rapport with a range of people

Ability to model recovery focused practice including co-production

Natural ability to build close, trusting and productive relationships with people

Team orientated and works collaboratively within a mixed-disciplinary team

Ability to work independently and use initiative to develop and promote a service

Personal qualities

Non-judgemental and trustworthy

Empathy with the needs of those experiencing mental health problems

Passion and drive to make a positive difference to people's lives

Positive mindset with the ability to motivate, engage and inspire

Highly motivated with a genuine belief that someone with a mental health condition can find paid employment

Resilient and tenacious to not give up despite setbacks and frustrations

Commitment to integrity and excellent service delivery to the client, employers and clinical team

Self-aware of personal strengths and weaknesses and actively invest in personal and professional development

Willingness to travel within the region

Person Specification

Qualification /experience

Essential

• Degree or evidence of working to this level or equivalent experience

Desirable

• Management experience
• IPS training
• Experience of working in supported employment
• Motivational interviewing training

Experience

Essential

• Experience of supporting people with mental health problems into employment
• Knowledge of IPS
• Experience of working with people with mental health problems implementing individual programmes and interventions

Desirable

• Able to engage with employers
• Understanding of the benefits system
• Experience of collecting outcome data and reporting

skills

Essential

• Enthusiasm & understanding towards supporting people with mental health problems find employment
• Understanding of the benefits of work to Recovery for mental health
• Managing Employment specialists to achieve set targets

Desirable

• Experience of delivering training and presenting

team working

Essential

• Ability to work as part of a team
• Negotiating & promotional skills
• Experience of building relationships with employers

Desirable

• Experience of supervising staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Community North

Derbyshire

S40 1LJ

Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)