Job summary
Full time position, 6 month contract (fixed term if external to the NHS; secondment if working within the NHS, with approval from your current Line Manager).
The role will be covering Reception duties, including evenings (6pm finishes) and weekends, and pulling case notes from across the Trust, to support an extremely busy Gastroenterology and Endoscopy Unit.
Main duties of the job
An opportunity has arisen to join the Gastroenterology & Endoscopy Department based at Victoria Hospital.
You will be motivated, enthusiastic, have good communication skills and work well within a team. The maintenance of patient confidentiality and excellent customer care skills are essential to this post.
Duties will include the retrieval of Health Record Folders, updating patient's details in their Health Record Folder and on the Trust's PAS system, and Reception duties, to include prepping case notes for procedures and clinics and covering Reception duties, checking-in patients for procedures and outpatient clinics.
Qualifications: 3 GCSE passes at level C or equivalent (to include English). ECDL qualification is desirable.
Please note that we reserve the right to close this advert early if a high number of applications are received.
About us
We are a very busy Unit who thrive on giving the best patient care we possibly can. We are a friendly and motivated Team who work well together and are about to embark on a significant recovery programme.
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description
Job responsibilities
Duties and Responsibilities (including but not limited to):
- To request patient case notes from across the Hospital and associated peripheral hospitals.
- Ensuring Health Record folders are traced to the location held on the hospitals electronic HISS system.
- Prepare case notes for clinic/day case theatre admission.
- Reception duties to be covered in a polite and professional manner
- Admit and process patient attendance within the associated clinics
- To ensure a referral letter is available within the Health Record folder for new patients attending an outpatient appointment.
- To add and amend administrative information (e. g updating the patients demographic details) regarding patients both on the HISS/EMIS system and within Health Record folder ensuring both the accuracy and completeness of the information required.
- To correct in good time any errors discovered to the satisfaction of the Directorate Support Manager.
- Update the Hospital Information System to reflect the correct patient details
- Ensure that all duties allocated are completed in a timely and satisfactory manner
- Offer general support to the Gastroenterology admin team.
- Liaise with, and work in harmony with, other areas of the Trust to promote patient experience
- To be an integral member of their assigned team.
- To adhere to the Medical Records Procedures.
- Answering the phone, taking messages and acting upon the messages for both out patient and day case attendances
- Constantly review admin processes and consider ways in which to improve them
- Comply with the job description statement
- The post holder must comply with all relevant policies, procedures and training requirements
- To undertake any other ad-hoc activities as directed.
Please read the Job Description & Person Specification before applying for this post.
Job description
Job responsibilities
Duties and Responsibilities (including but not limited to):
- To request patient case notes from across the Hospital and associated peripheral hospitals.
- Ensuring Health Record folders are traced to the location held on the hospitals electronic HISS system.
- Prepare case notes for clinic/day case theatre admission.
- Reception duties to be covered in a polite and professional manner
- Admit and process patient attendance within the associated clinics
- To ensure a referral letter is available within the Health Record folder for new patients attending an outpatient appointment.
- To add and amend administrative information (e. g updating the patients demographic details) regarding patients both on the HISS/EMIS system and within Health Record folder ensuring both the accuracy and completeness of the information required.
- To correct in good time any errors discovered to the satisfaction of the Directorate Support Manager.
- Update the Hospital Information System to reflect the correct patient details
- Ensure that all duties allocated are completed in a timely and satisfactory manner
- Offer general support to the Gastroenterology admin team.
- Liaise with, and work in harmony with, other areas of the Trust to promote patient experience
- To be an integral member of their assigned team.
- To adhere to the Medical Records Procedures.
- Answering the phone, taking messages and acting upon the messages for both out patient and day case attendances
- Constantly review admin processes and consider ways in which to improve them
- Comply with the job description statement
- The post holder must comply with all relevant policies, procedures and training requirements
- To undertake any other ad-hoc activities as directed.
Please read the Job Description & Person Specification before applying for this post.
Person Specification
Education & Qualification
Essential
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Experience & Knowledge
Essential
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public /in a customer care environment
- Experience of working in a team
- Experience of the delivery of objectives within a constantly changing environment
Desirable
- Previous clerical experience
Skills & Ability
Essential
- Utilising IT data collection formats and databases to produce reports for management information
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
- Keyboard skills for the regular use of computer systems
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Good organisational skills- able to deliver agreed objectives within an agreed timeframe
- Problem solving skills
- Excellent attention to detail
Person Specification
Education & Qualification
Essential
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Experience & Knowledge
Essential
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public /in a customer care environment
- Experience of working in a team
- Experience of the delivery of objectives within a constantly changing environment
Desirable
- Previous clerical experience
Skills & Ability
Essential
- Utilising IT data collection formats and databases to produce reports for management information
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
- Keyboard skills for the regular use of computer systems
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Good organisational skills- able to deliver agreed objectives within an agreed timeframe
- Problem solving skills
- Excellent attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
