Job summary
In England, a young person must be in part-time education or training until they're 18. Asthis is a full time Non-apprenticeship position, applicants must be a minimum of 18 years of age to apply.
The Community Frailty Service is looking to recruit an enthusiastic, organised and forward-thinking individual to join our Administration team.
As part of Blackpool Teaching Hospitals, we are a community service covering the Fylde Coast based across two sites, South Shore Primary Care Centre and Moor Park Health & Leisure Centre and support frail patients to live well and manage their Long Term Conditions.
The post holder will work as part of a Team alongside, a Consultant Geriatrician, GP's, Senior Clinical and Nursing staff.
Providing a high quality administration service, the post holder will be part of a wider Admin Team acting as a central point of contact for staff and patients. Having the ability to communicate effectively, work flexibly, adapt to change and use your own initiative is essential.The role incorporates a variety of tasks including, using multiple computer systems e.g. EMIS, Hospital systems NEXUS/MAXIMS and MS Packages such as Excel and Outlook. Other duties include acting as the first point of contact for all calls into the Service, providing MDT support and compiling reports using Excel.
PLEASE NOTE: The post may close earlier than advertised, if a high number of applications are received.
Main duties of the job
Answering the telephone, you will be the first point of contact for patients, relatives, and other healthcare professionals.A good understanding of computer systems including MS Packages in particular, Excel is essential. A working knowledge of EMIS Web is desirable but not essential as training will be provided.
About us
Working for Blackpool Teaching Hospitals NHS Foundation Trust will provide you with lots of opportunity to develop your skills and further your career. The Trust provides services to the 440,000 residents of Blackpool, Fylde and Wyre and North Lancashire.As a Trust we are committed to:
- Developing new roles and ways of working to ensure a flexible and innovative approach to staff.
- Real equality of opportunity.
- Continual development and learning for staff.
- Achieving a work life balance.
We are committed to the effective recruitment, retention and development for our employees, which is why we offer a great working environment, an attractive range of benefits and excellent opportunities for training and development.
The Trust is accredited as a disability Confident employer. That means we recognise our obligations to ensure people with disabilities are afforded equal opportunity to enter employment and progress if and where possible.
Job description
Job responsibilities
Please read the full job description & person specification;
- To provide a comprehensive administration service within the Community Frailty Service.
- Adding and processing of new referrals using EMIS and following the internal triage process.
- Using hospital systems, EMIS, Maxims and NEXUS on a daily basis, ensuring information is recorded accurately
- Dealing with incoming emails and correspondence and manage as per service processes.
- Where required, to support the senior clinical team, effectively manage MS Outlook and EMIS diaries.
- To receive both internal and external telephone calls, taking appropriate action to ensure all messages are received by relevant members of the Team and redirecting as necessary. All calls require appropriate documentation within the EMIS record.
-
When receiving calls from patients who may be unwell, escalate appropriately, update the EMIS record and add the patient to daily Telephone Triage list.
Job description
Job responsibilities
Please read the full job description & person specification;
- To provide a comprehensive administration service within the Community Frailty Service.
- Adding and processing of new referrals using EMIS and following the internal triage process.
- Using hospital systems, EMIS, Maxims and NEXUS on a daily basis, ensuring information is recorded accurately
- Dealing with incoming emails and correspondence and manage as per service processes.
- Where required, to support the senior clinical team, effectively manage MS Outlook and EMIS diaries.
- To receive both internal and external telephone calls, taking appropriate action to ensure all messages are received by relevant members of the Team and redirecting as necessary. All calls require appropriate documentation within the EMIS record.
-
When receiving calls from patients who may be unwell, escalate appropriately, update the EMIS record and add the patient to daily Telephone Triage list.
Person Specification
Qualifications
Essential
- GCSE (or equivalent) in English & Maths grades 9 - 4
Desirable
- Educated to NVQ Level 3 in a relevant subject or equivalent level of qualification
Experience and Skills
Essential
- At least 2 years experience of working within a secretarial/clerical/administrative environment
- Proven working knowledge of Microsoft Office, including Word, Excel and Outlook
- Strong communication skills, both oral and written
- Ability to delegate to other members of the team.
- Excellent organisational skills
- Ability to produce reports from Excel spreadsheets to provide accurate data
Desirable
- Experience of working in a health care environment.
- Previous experience of NHS Systems such as HISS, EMIS
- Previous experience of minute taking
Personal
Essential
- Excellent telephone manner
- Excellent time management skills
- Good Team player
Person Specification
Qualifications
Essential
- GCSE (or equivalent) in English & Maths grades 9 - 4
Desirable
- Educated to NVQ Level 3 in a relevant subject or equivalent level of qualification
Experience and Skills
Essential
- At least 2 years experience of working within a secretarial/clerical/administrative environment
- Proven working knowledge of Microsoft Office, including Word, Excel and Outlook
- Strong communication skills, both oral and written
- Ability to delegate to other members of the team.
- Excellent organisational skills
- Ability to produce reports from Excel spreadsheets to provide accurate data
Desirable
- Experience of working in a health care environment.
- Previous experience of NHS Systems such as HISS, EMIS
- Previous experience of minute taking
Personal
Essential
- Excellent telephone manner
- Excellent time management skills
- Good Team player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
South Shore Primary Care Centre or Moor Park Health & Leisure Centre
Lytham Road or Bristol Avenue
Blackpool
FY4 1TJ
Employer's website
https://www.bfwh.nhs.uk/ (Opens in a new tab)
