Blackpool Teaching Hospitals NHS Foundation Trust

Receptionist

Information:

This job is now closed

Job summary

  • The Receptionist will act as a first point of contact for patients wishing to access Community Health Services and will signpost patients to alternative service providers as appropriate.
  • Provide Front of House Reception Services and also a full administrative support to all clinical teams based and visiting the centre.
  • Be able to travel to other sites to provide cover as needed to support the wider service.
  • The post holder will be required to possess a pleasant manner, good communication and organisational skills.

Main duties of the job

  • To be the first point of contact for patients and visitors to the Health Centre, ensuring a professional manner at all times. This may include more general enquiries.
  • Undertake reception duties providing an efficient and helpful service which communicates with individual patients and Trust staff to aid the smooth running of the services.
  • Respond to all external and internal telephone and email enquiries coming into the Community Reception. Monitoring and responding to the shared generic email account at your work site.
  • Ensuring accurate messages are forwarded by telephone or electronically to the correct areas/persons. This will include dealing with people with concerns and complaints.
  • To handle any comments and complaints in a calm and professional manner using empathy, when needed and directing to Line Manager as necessary.
  • Ensure that the office procedures are periodically updated to reflect changes to the services provided.

About us

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Details

Date posted

09 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

382-FICC46-24

Job locations

Whitegate Health Centre

Whitegate Drive

Blackpool

FY3 9ES


Job description

Job responsibilities

  • Ensure that accurate patient information is available to promote the health services supplied by the Trust.
  • Ensure that relevant information is shared with your colleagues in a handover for the continuity of the service.
  • Using the bespoke IT systems; EMIS Community/HISS to book patients in on arrival, issue follow up appointments as required, update patient demographics on the systems as needed.

Job description

Job responsibilities

  • Ensure that accurate patient information is available to promote the health services supplied by the Trust.
  • Ensure that relevant information is shared with your colleagues in a handover for the continuity of the service.
  • Using the bespoke IT systems; EMIS Community/HISS to book patients in on arrival, issue follow up appointments as required, update patient demographics on the systems as needed.

Person Specification

Qualifications

Essential

  • Maths & English GCSE C grade/Level 4 or equivalent

Desirable

  • ECDL Business & administration NVQ

Skills

Essential

  • Excellent communication skills - both written & oral
  • The ability to work as part of a team in a busy office environment
  • The ability to work independently with minimal supervision
  • Good IT skills, particularly with Microsoft Word and Excel
  • Numerate and able to work accurately
  • Ability to be flexible within the workplace, including covering at other bases when required

Desirable

  • Previous knowledge of using hospital systems
  • Community EMIS
  • HISS

Personal Attribute

Essential

  • Self-motivated and able to act on own initiative
  • Able to work with a great degree of flexibility and adaptability
  • Able to work to regular agreed timescales
  • Car Owner/driver or suitable alternative transport arrangements to enable you to undertake the job
Person Specification

Qualifications

Essential

  • Maths & English GCSE C grade/Level 4 or equivalent

Desirable

  • ECDL Business & administration NVQ

Skills

Essential

  • Excellent communication skills - both written & oral
  • The ability to work as part of a team in a busy office environment
  • The ability to work independently with minimal supervision
  • Good IT skills, particularly with Microsoft Word and Excel
  • Numerate and able to work accurately
  • Ability to be flexible within the workplace, including covering at other bases when required

Desirable

  • Previous knowledge of using hospital systems
  • Community EMIS
  • HISS

Personal Attribute

Essential

  • Self-motivated and able to act on own initiative
  • Able to work with a great degree of flexibility and adaptability
  • Able to work to regular agreed timescales
  • Car Owner/driver or suitable alternative transport arrangements to enable you to undertake the job

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

Whitegate Health Centre

Whitegate Drive

Blackpool

FY3 9ES


Employer's website

https://www.bfwh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Blackpool Teaching Hospitals NHS Foundation Trust

Address

Whitegate Health Centre

Whitegate Drive

Blackpool

FY3 9ES


Employer's website

https://www.bfwh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Community Admin Manager

Caron Wilson

caron.wilson1@nhs.net

07917788206

Details

Date posted

09 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

382-FICC46-24

Job locations

Whitegate Health Centre

Whitegate Drive

Blackpool

FY3 9ES


Supporting documents

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