Job summary
To provide technical ICT support to the Blackpool Teaching Hospitals NHS Foundation Trust and other supported organisations. Analyse, investigate and resolve a wide range of varying and new types of complex ICT issues and problems, including all ICT systems, PC desktop/laptop, mobile devices, printers, cabling, installation and maintenance of associated software and peripheral devices, this will also include involvement with data communications networks.
Main duties of the job
Applications are invited from professional and enthusiastic individuals who would welcome the challenge of working within a busy ICT Technology Department.The ICT Department is responsible for the continued development and support of the ICT infrastructures for over 10,000 users across 100+ sites.Based at Blackpool Victoria Hospital, you will work with a wide range of hardware and software technologies. The primary function of this role will be to assist in the support of the Fylde Coast's infrastructure within the central Trust Information Technology function.You will be required to have a full working knowledge of PC's, as well as a wide variety of healthcare systems and appropriate knowledge to maintain a wide variety of IT hardware equipment and trouble shoot faults with Tablet devices. As a ICT Engineer, you will be responsible for the resolution of service requests/faults, remotely or in person across the Fylde Coast.You will be expected to work as a member of an integrated IT team, but in addition you should be capable of unsupervised working. A professional manner at all times is essential when dealing with the Trust's user population.This position will demand a high level of activity and resource. The successful candidate will be a car owner/driver and hold a full, current UK drivers licence as support across the Fylde Coast is integrated within the role.
Previous applicants need not apply.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description
Job responsibilities
To provide technical ICT support to the Blackpool Teaching Hospitals NHS Foundation Trust and other supported organisations. Analyse, investigate and resolve a wide range of varying and new types of complex ICT issues and problems, including all ICT systems, PC desktop/laptop, mobile devices, printers, cabling, installation and maintenance of associated software and peripheral devices, this will also include involvement with data communications networks.
The post holder will be an effective team player contributing towards a dynamic department which, through the use of supporting technologies, is constantly aiming to make a positive impact to improve patient care.
Consistently showing a positive and professional manner often under pressure and always using best practice.
Job description
Job responsibilities
To provide technical ICT support to the Blackpool Teaching Hospitals NHS Foundation Trust and other supported organisations. Analyse, investigate and resolve a wide range of varying and new types of complex ICT issues and problems, including all ICT systems, PC desktop/laptop, mobile devices, printers, cabling, installation and maintenance of associated software and peripheral devices, this will also include involvement with data communications networks.
The post holder will be an effective team player contributing towards a dynamic department which, through the use of supporting technologies, is constantly aiming to make a positive impact to improve patient care.
Consistently showing a positive and professional manner often under pressure and always using best practice.
Person Specification
Education & Qualifications
Essential
- Educated to HNC in IT related subject, or equivalent qualifications or equivalent knowledge gained by experience
Desirable
- CompTIA A+ Certified
- Microsoft Certified Professional
- MCITP Certification with a focus on desktop support, e.g. Enterprise Desktop Administrator on Windows 10, or legacy equivalent e.g. MCDST
- ITIL foundation or equivalent experience of working in an ITIL environment
Experience & Knowledge
Essential
- Knowledge of current Microsoft operating systems
- Knowledge of computing hardware and end user computing environment
- Knowledge of Microsoft Active Directory (Account provisioning and management)
- Knowledge of networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, PXEboot
- Diagnosing PC equipment and associated peripherals faults
- Experience of deploying PCs and associated software
Desirable
- Experience of working within an ICT support function
- Experience and knowledge of NHS environments and systems
Skills & Abilities
Essential
- Analytical and diagnostic skills
- Good organisational ability and good interpersonal skills
- Ability to work under pressure and concentrate for long periods of time
- Ability to communicate complex information in a manner that the audience can understand
- Analyse often complex enquiries within 2nd line support identifying and resolving, or where appropriate escalating to another resolver group, informing the customer accordingly
- Demonstrate high standards of quality customer care to both internal and external customers
- Advanced Keyboard skills
- Confident and credible telephone manner
- Able to work independently without supervision, coping with a multitude of non-routine tasks, prioritise work as necessary and to escalate issues where appropriate
- Able to travel regularly to other locations both internal and external to the Trust
- Access to own vehicle for transporting self and equipment to multiple sites
Desirable
- The ability to work within strict procedures and protocols but recommend identified areas of improvement
- Ability to produce high quality documentation
Person Specification
Education & Qualifications
Essential
- Educated to HNC in IT related subject, or equivalent qualifications or equivalent knowledge gained by experience
Desirable
- CompTIA A+ Certified
- Microsoft Certified Professional
- MCITP Certification with a focus on desktop support, e.g. Enterprise Desktop Administrator on Windows 10, or legacy equivalent e.g. MCDST
- ITIL foundation or equivalent experience of working in an ITIL environment
Experience & Knowledge
Essential
- Knowledge of current Microsoft operating systems
- Knowledge of computing hardware and end user computing environment
- Knowledge of Microsoft Active Directory (Account provisioning and management)
- Knowledge of networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, PXEboot
- Diagnosing PC equipment and associated peripherals faults
- Experience of deploying PCs and associated software
Desirable
- Experience of working within an ICT support function
- Experience and knowledge of NHS environments and systems
Skills & Abilities
Essential
- Analytical and diagnostic skills
- Good organisational ability and good interpersonal skills
- Ability to work under pressure and concentrate for long periods of time
- Ability to communicate complex information in a manner that the audience can understand
- Analyse often complex enquiries within 2nd line support identifying and resolving, or where appropriate escalating to another resolver group, informing the customer accordingly
- Demonstrate high standards of quality customer care to both internal and external customers
- Advanced Keyboard skills
- Confident and credible telephone manner
- Able to work independently without supervision, coping with a multitude of non-routine tasks, prioritise work as necessary and to escalate issues where appropriate
- Able to travel regularly to other locations both internal and external to the Trust
- Access to own vehicle for transporting self and equipment to multiple sites
Desirable
- The ability to work within strict procedures and protocols but recommend identified areas of improvement
- Ability to produce high quality documentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
