Job summary
Sexual Health North Localities are delighted to advertise for the key managerial role within Sexual Health Services of Administration Manager. This Band 4 post, is 30 Hours per week, in our service.
Sexual Health North Localities covers the areas of Lancaster Morecambe and Carnforth, we are a very busy fast paced service, who offer exceptional client care to a wide variety of clients. We offer both Genito Urinary Medicine (GUM) appointments and Contraception (Family Planning) or a combination of these in our CaSH clinics.
As Administration Manager, part of your role will be to monitor these areas and ensure staff training and development is up to date and maintained and when communicating with our clients in whichever format, their information and confidentiality is maintained.
This is a challenging multifaceted role, that is looking for a dynamic administrator with exceptional organisational and communication skills, to support and work alongside the clinical staff to ensure the smooth running of our clinics and service. The post holder by supporting the clinical teams will aim to achieve and improved performance within the service against both local and national targets.
Main duties of the job
- To directly line manage administrative and clerical staff in SexualHealth Services, which is located over 5 sites.
- To supervise on a day-to-day basis the administrative operationalissues within the locality in relation to the delivery of services.
- Ensure that there is continuous administrative cover for the clinics inNorth Lancashire. Incorporating the central booking number and clinic reception/ admin support.
- Manage administrative staff sickness/ absence. Conduct return to work interviews and arrange meetings with HR as per policy.
- Undertake staff annual appraisals, One-to-one's and support staffdevelopment and well-Being, Monitor staff performance Provide a supportive framework for clerical and secretarial staff to enable maximum effectiveness and efficiency.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description
Job responsibilities
- Person Specifications Essential DesirableExcellent standards of general education toGCSE level or equivalent, including Maths andEnglish language
- Good levels of Communication and ability touse different platforms for facilitate this
- Management/NVQ 3 or 4 Qualification inAdmin and Clerical Administration
- ECDL or other recognised IT Qualification
- Working knowledge of Teams and can plan,participate, and run meetings
- Sound working knowledge and understandingof Lillie database the Sexual HealthManagement System.
- Sound working knowledge of Idox and Lilliesoftware, working knowledge ofcommunicating with Idox to ensure theefficiency of our data Base.
- Work with Idox to build dynamic forms for theLillie database and be on the working groupwho are putting these new dynamic templatestogether
- Working Knowledge of Crystal Reports andhow to use this platform
- Analytical Working knowledge of the Nexusdatabase and knowledge of which KSF outlinesare used within Sexual Health and how thisinformation is collated from our Lilliedatabase
- To be able to run or pull Statistics fromdatabases including Nexus and Lillie
- Ability to analyse statistics and act on findingswithin the clinical setting
- Must have an excellent level of timemanagement and be able to plan and executeown workload and day to day
- Advanced knowledge of data Protection Act,GDPA & information Governance
- High Standard of organisational skills and theability to plan work for others
- Experience of staff management, whichincludes attendance management, annualAppraisals, 4WS, bullying & Harassment,sickness, and Grievance.
- Overview of all HR Policies, and Sharepoint. XBe able to Plan staff Rotas and workload andto manage these in time of sickness andabsence.
- Knowledge of Orical, Powergate, how to usethese and how to Raise Purchase orders andthe process this involves.
- Experience and working knowledge of workingwith Recruitment to design and placeAdministration & Clerical Job adverts on theTrac system and following the process ofinterviewing and appointing new staff to theservice.
- Experience in the Development and Trainingof new Admin and Clerical staff and theongoing development of current staff withinthe service.
- Has assisted in the development of pathwaysfor Admin staff which are clear and laid out toensure current training provision
Job description
Job responsibilities
- Person Specifications Essential DesirableExcellent standards of general education toGCSE level or equivalent, including Maths andEnglish language
- Good levels of Communication and ability touse different platforms for facilitate this
- Management/NVQ 3 or 4 Qualification inAdmin and Clerical Administration
- ECDL or other recognised IT Qualification
- Working knowledge of Teams and can plan,participate, and run meetings
- Sound working knowledge and understandingof Lillie database the Sexual HealthManagement System.
- Sound working knowledge of Idox and Lilliesoftware, working knowledge ofcommunicating with Idox to ensure theefficiency of our data Base.
- Work with Idox to build dynamic forms for theLillie database and be on the working groupwho are putting these new dynamic templatestogether
- Working Knowledge of Crystal Reports andhow to use this platform
- Analytical Working knowledge of the Nexusdatabase and knowledge of which KSF outlinesare used within Sexual Health and how thisinformation is collated from our Lilliedatabase
- To be able to run or pull Statistics fromdatabases including Nexus and Lillie
- Ability to analyse statistics and act on findingswithin the clinical setting
- Must have an excellent level of timemanagement and be able to plan and executeown workload and day to day
- Advanced knowledge of data Protection Act,GDPA & information Governance
- High Standard of organisational skills and theability to plan work for others
- Experience of staff management, whichincludes attendance management, annualAppraisals, 4WS, bullying & Harassment,sickness, and Grievance.
- Overview of all HR Policies, and Sharepoint. XBe able to Plan staff Rotas and workload andto manage these in time of sickness andabsence.
- Knowledge of Orical, Powergate, how to usethese and how to Raise Purchase orders andthe process this involves.
- Experience and working knowledge of workingwith Recruitment to design and placeAdministration & Clerical Job adverts on theTrac system and following the process ofinterviewing and appointing new staff to theservice.
- Experience in the Development and Trainingof new Admin and Clerical staff and theongoing development of current staff withinthe service.
- Has assisted in the development of pathwaysfor Admin staff which are clear and laid out toensure current training provision
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Excellent standards of general education to GCSE level or equivalent, including Maths and English language
- Management/NVQ 3 or 4 Qualification in Admin and Clerical Administration
- ECDL or other recognised IT Qualification
EXPERIENCE AND KNOWLEDGE
Essential
- oGood levels of communication and ability to use different platforms to facilitate this.
- oWorking knowledge of teams and can plan, participate, and run meetings.
- oWorking knowledge of crystal reports
Desirable
- oSound working knowledge and understanding of Lillie database- the sexual health management system.
- oSound working knowledge of Idox and Lillie software, Working Knowledge of communicating with Idox to ensure the efficiency of the database.
- oWork with Idox to build dynamic forms for the Lillie database and be on the working group for dynamic templates.
oSKILLS AND ABILITY
Essential
- oAbility to analyse statistics and act on findings with in the clinical settings.
- oMust have an excellent level of time management and be able to plan and execute on workload and day-to-day
- oAdvanced knowledge of Data Protection Act, GDPA and information Governance.
- oHigh standard of organisational skills and the ability to plan work for others.
- oExperience of staff management which includes attendance management, annual appraisals, 4W's, bullying and harassment, sickness, and grievance.
- oBe able to plan staff rotas and workload and to manage these in times of sickness and absence.
- oExperience and knowledge of working with recruitment to design and place administration and clerical job adverts on the Trac system and following the process of interviewing appointing new staff to the service.
- oExperience in development and training of new admin and clerical staff an ongoing development of current staff within the service.
Desirable
- oAnalytical working knowledge of the nexus database and knowledge of which KPI's and how this information is collated from our Lillie database.
- oTo be able to run or pull statistics from database including Nexus and Lillie.
- oOverview of all HR policies in SharePoint
- oKnowledge of Oracle, Power gate how to use these and how to raise purchase orders and process this involves.
Person Specification
EDUCATION AND QUALIFICATIONS
Essential
- Excellent standards of general education to GCSE level or equivalent, including Maths and English language
- Management/NVQ 3 or 4 Qualification in Admin and Clerical Administration
- ECDL or other recognised IT Qualification
EXPERIENCE AND KNOWLEDGE
Essential
- oGood levels of communication and ability to use different platforms to facilitate this.
- oWorking knowledge of teams and can plan, participate, and run meetings.
- oWorking knowledge of crystal reports
Desirable
- oSound working knowledge and understanding of Lillie database- the sexual health management system.
- oSound working knowledge of Idox and Lillie software, Working Knowledge of communicating with Idox to ensure the efficiency of the database.
- oWork with Idox to build dynamic forms for the Lillie database and be on the working group for dynamic templates.
oSKILLS AND ABILITY
Essential
- oAbility to analyse statistics and act on findings with in the clinical settings.
- oMust have an excellent level of time management and be able to plan and execute on workload and day-to-day
- oAdvanced knowledge of Data Protection Act, GDPA and information Governance.
- oHigh standard of organisational skills and the ability to plan work for others.
- oExperience of staff management which includes attendance management, annual appraisals, 4W's, bullying and harassment, sickness, and grievance.
- oBe able to plan staff rotas and workload and to manage these in times of sickness and absence.
- oExperience and knowledge of working with recruitment to design and place administration and clerical job adverts on the Trac system and following the process of interviewing appointing new staff to the service.
- oExperience in development and training of new admin and clerical staff an ongoing development of current staff within the service.
Desirable
- oAnalytical working knowledge of the nexus database and knowledge of which KPI's and how this information is collated from our Lillie database.
- oTo be able to run or pull statistics from database including Nexus and Lillie.
- oOverview of all HR policies in SharePoint
- oKnowledge of Oracle, Power gate how to use these and how to raise purchase orders and process this involves.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
