Administrative Assistant - Pathology Front Reception

Job summary

The Pathology Directorate is seeking a responsible and enthusiastic individual to work as a Administrative Assistant working on the pathology front reception at Blackpool Victoria Hospital.

Working hours to cover 08:00-18:00 Mon-Fri and 09:00-12:00 Saturday on a rotational basis.

In this role, you will be the first point of contact for patients and non-pathology staff visiting the department. Falling within the remit of the phlebotomy management team, the successful candidate will assist patients attending for blood tests, book new appointments and receive pathology samples for analysis by the laboratories.

You will be required to communicate in a polite and courteous manner, display a professional appearance and assist patients and staff with their enquiries, both face to face and over the phone.

You may also be required to assist with pathology stores and other tasks as directed by the phlebotomy or laboratory managers as per the demands of the service.

You may also have the opportunity to train as a phlebotomist, at which point you would have the option to rotate between phlebotomy and reception duties as per the demands of the service

Main duties of the job

• Open/close front reception at the start/end of the working day
• Answer patient telephone queries
• Book patients onto Sangix for blood test appointments
• Act as the first point of contact for patients attending pathology, ensuring a well presented, polite, courteous, and understanding demeanour
• Greet patients attending for blood tests and direct them to the waiting area
• Greet contractors and other visitors to the department, and inform the appropriate Pathology staff of their arrival
• Ensure consumables are adequately replenished throughout the day
• Distribute stock to clinical areas
• Take receipt of pathology samples from other hospital wards and departments
• Transport samples to CSR/laboratories as required
• Check fridge temperatures and report and discrepancies to senior staff
• Receive samples from the pneumatic POD system
• Liaise with couriers to send samples to off-site laboratories
• Cleaning and general housekeeping tasks
• Removal of waste from the department via the appropriate waste streams
• Assisting with pathology consumables and reagent stores, including replenishment, stock rotation and maintaining clean and tidy storage areas
• Other tasks as directed by the phlebotomy/laboratory managers or team leaders, as per requirements of the service
• You may also have the opportunity to train as a phlebotomist, at which point you would have the option to rotate between phlebotomy and front reception duties as per the demands of the service

About us

Blackpool Teaching Hospitals Trust is situated on the west coast of Lancashire and operates within a regional health economy catchment area that spans Lancashire and South Cumbria, supporting a population of 1.6 million. The Trust is a provider of specialist tertiary care for Cardiac and Haematology services across this region.

The Trust provides a range of acute services to the 352,000 population of the Fylde coast health economy and the estimated 18 million visitors to the seaside town of Blackpool. Since April 1, 2012, the Trust also provides a wide range of community health services to the 445,000 residents of Blackpool, Fylde, Wyre and North Lancashire.

Blackpool is known for its historic seafront and promenade, as well as many tourist attractions, including the famous Blackpool Tower.

Blackpool is conveniently situated within a 45-minute drive of Manchester, and less than three-hours from Edinburgh and London by rail.