Sandwell and West Birmingham NHS Trust

Ward Clerk

The closing date is 31 July 2025

Job summary

2 Exciting opportunities for motivated and organised individuals to join our Paediatric wards as a Ward Clerk working 37.5 hours Monday to Sunday for the Paediatric assessment unit and 30 hour post for our Paediatric inpatient HDU ward .

We are looking for individuals who are patient focused, have excellent administrative and communication skills, and are able to work well as part of an integrated team. The ability to prioritise and organise workloads working very closely with the nursing team and multi disciplinary team.

This post would suit a candidates who are proactive and able to work in a ward environment. The role is an active role supporting patient admissions, discharges , making appointments and follow up with speciality teams on a busy Paediatric assessment unit.

We would welcome applications from candidates without a level 3 business administrator qualification, which could be considered through ongoing personal development.

Main duties of the job

To work with limited supervision as part of a multi-disciplinary team, providing a clerical support service to medical and nursing staff at ward level within a busy Paediatric inpatient ward & assessment unit. To display sensitivity and tact in dealing with patients and relatives.

To have a responsible outlook in order to cope with the unpredictable nature of ward activity, using prioritising skills and discretion to organise a daily workload to take account of deadlines and degrees of urgency.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans.

Details

Date posted

17 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

381-WC-7210965

Job locations

SWB NHS Trust

GROVE LANE

SMETHWICK

B66 2QT


Job description

Job responsibilities

Please see job description for detailed information

General administrative duties.

Dealing with phone calls and queries.

Assisting in admitting patients electronically.

Using electronic patient records.

Clerical assistance to ward manager and nurse in charge.

Assisting nursing staff with transfers into and out of ward via capacity management

Booking transport

Patient advocate

stock ordering

Ward Audits

Data collection

Job description

Job responsibilities

Please see job description for detailed information

General administrative duties.

Dealing with phone calls and queries.

Assisting in admitting patients electronically.

Using electronic patient records.

Clerical assistance to ward manager and nurse in charge.

Assisting nursing staff with transfers into and out of ward via capacity management

Booking transport

Patient advocate

stock ordering

Ward Audits

Data collection

Person Specification

Experience

Essential

  • relevant clerical experience

Desirable

  • Previous NHS experience.
  • Experience of patient information systems o (e.g. iPM)
  • Previous Ward Clerk experience

Qualifications

Essential

  • GCSE English (or equivalent)

Desirable

  • NVQ Customer Care (or equivalent).
  • European Computer Driving Licence qualifications (ECDL)
  • GCSE Mathematics (or equivalent)

Personal Qualities

Essential

  • Good team working skills.
  • Good interpersonal skills (e.g. customer care skills).

Other

Essential

  • Basic computer skills (keyboard skills).
Person Specification

Experience

Essential

  • relevant clerical experience

Desirable

  • Previous NHS experience.
  • Experience of patient information systems o (e.g. iPM)
  • Previous Ward Clerk experience

Qualifications

Essential

  • GCSE English (or equivalent)

Desirable

  • NVQ Customer Care (or equivalent).
  • European Computer Driving Licence qualifications (ECDL)
  • GCSE Mathematics (or equivalent)

Personal Qualities

Essential

  • Good team working skills.
  • Good interpersonal skills (e.g. customer care skills).

Other

Essential

  • Basic computer skills (keyboard skills).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

GROVE LANE

SMETHWICK

B66 2QT


Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

GROVE LANE

SMETHWICK

B66 2QT


Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

ward manager

Joanne wright

joanne.wright8@nhs.net

01215073319

Details

Date posted

17 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

381-WC-7210965

Job locations

SWB NHS Trust

GROVE LANE

SMETHWICK

B66 2QT


Supporting documents

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