Apprentice Ward Clerk
Sandwell and West Birmingham NHS Trust
This job is now closed
Job summary
A vacancy has arisen for a ward clerk position within the Surgical Assessment Unit and (following move to MMUH) Surgical SDEC. Candidates need to be hard working , efficient , be able to prioritise , work under pressure and possess excellent communication skills.
Do not apply for this role if you already hold the Business Administrator Level 3 qualification/award (NVQ or Standard) or equivalent.
This apprenticeship position offers long term employment following successful completion of the apprenticeship programme. During the apprenticeship you will work towards achieving the competencies of the personal specification (attached) whilst working in the role. Training will be provided weekly, by our in-house team of tutors and trainers (within contracted working hours).
Apprenticeship entry requirements:
Before reaching end point assessment, you will be required to achieve level 2 functional skills English and Math, or equivalent (if not already achieved, classroom learning will be provided). Please ensure you include English and Maths qualifications on your application form - if not you may not be shortlisted.
The business administrator apprenticeship will generally take up to 21 months to complete, including end point assessment. For more information on the apprenticeship standard: https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
Main duties of the job
To work with limited supervision as part of a multi-disciplinary team, providing a clerical support service to nursing staff at ward level. To display sensitivity and tact in dealing with patients and relatives.
To have a responsible outlook in order to cope with the unpredictable nature of ward activity, using prioritizing skills and discretion to organize a daily workload to take account of deadlines and degrees of urgency.
Duties would include greeting patients on arrival, booking appointments, sending out appointment letters/patient information, answering telephone queries regarding appointments and other duties to support the service provided by the group.
The successful candidate will need to be computer literate in order to use our automated appointment system.
About us
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities and we are looking forward to the move to our new environment.
We have three strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live
Date posted
23 July 2024
Pay scheme
Other
Salary
Depending on experience Apprenticeship wage, according to age
Contract
Permanent
Working pattern
Part-time
Reference number
381-SS-6381401-A
Job locations
SWB NHS Trust
Sandwell Hospital- Lyndon
West Bromwich
B71 4HJ
Employer details
Employer name
Sandwell and West Birmingham NHS Trust
Address
SWB NHS Trust
Sandwell Hospital- Lyndon
West Bromwich
B71 4HJ
Employer's website
https://www.swbh.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
Privacy notice
Sandwell and West Birmingham NHS Trust's privacy notice (opens in a new tab)