Job summary
Are you passionate about improving the experience of cancer patients and their carers? Are you excited and motivated by the personalised care agenda, and ensuring patients having access to the right support, at the right time, in the right way?
Then this pioneering Macmillan Cancer Care Navigator role is for you.
We are seeking exceptional personnel to join us in delivering best practice personalised care and support interventions to cancer patients and their families as part of our Living with and Beyond Cancer Program here at Sandwell and West Birmingham Hospital NHS Trust. You will be joining a new team of Cancer Care Navigators helping patients to manage the practical and emotional impact of cancer, who will drive forward the role to ensure it is fully embedded and integrated into our cancer pathways. You will also work with the wider LWBC team in delivery of Health and Wellbeing events.
We are seeking people who can exercise their initiative, use independent judgement and make decisions within a variety of situations.
Main duties of the job
Working closely with Cancer Services and our Cancer Nurse Specialist Team's (CNS) you will be a source of contact for cancer patients and their families, helping them to navigate through their cancer pathway, from diagnosis and into follow-up; providing reassurance, telephone patient triaging and support, along-side patient-related information giving and signposting. You will have support and guidance from our Cancer Care Navigators and the LWBC facilitator.
You will be required to assist the CNS teams in the smooth running of their living with and beyond cancer services which will include undertaking administrative duties relating to nurse-led clinics, MDT Outcomes and the tracking of patients' on remote surveillance. You will also be responsible for delivering Holistic Needs Assessments and Care Planning telephone clinics supporting patients in the resolution of non-complex needs and concerns.
About us
The Living with and Beyond Care Team commemced in March 2019 following a Macmillan grant. The team aspire to providing excellence for our patients and carers in a supportive environment. The team are part of the Cancer Services wider team for support and direction.
Job description
Job responsibilities
The Post holder needs to have enthusiasm, commitment and a drive to work with cancer patients and carers. The ideal person will have expertise skills and knowledge of cancer. The ability to learn and develop there knowledge and abilities to carry out Holistic Needs Assessments on patients through the journey and to develop care plans. Sign posting to service that will support the patient to self manage is the key to success.
You will have excellent communication skills and be confident in dealing with patients both on the phone and face to face; whilst being aware of the limitations and boundaries of your expertise level and role. These key skills need to come hand in hand with demonstrable evidence of competent IT and office administration skills, along with experience of information patients systems to sustain accurate and timely electronic patient records.
This job offers a great opportunity to be in a role vital to the personalised care and support agenda. With a can-do attitude, resilience and commitment to best patient care you are enthusiastic, self-motivated and have a passion for putting your patients needs first.
The 20 hours will be over five days to ensure there is continutity for the patients.
It is recommended that you call to informally chat about the role and come to visit the team and service to gain an insight to what we do.The role is for 12 months and secondment will be considered please talk with your manager before applying.
Job description
Job responsibilities
The Post holder needs to have enthusiasm, commitment and a drive to work with cancer patients and carers. The ideal person will have expertise skills and knowledge of cancer. The ability to learn and develop there knowledge and abilities to carry out Holistic Needs Assessments on patients through the journey and to develop care plans. Sign posting to service that will support the patient to self manage is the key to success.
You will have excellent communication skills and be confident in dealing with patients both on the phone and face to face; whilst being aware of the limitations and boundaries of your expertise level and role. These key skills need to come hand in hand with demonstrable evidence of competent IT and office administration skills, along with experience of information patients systems to sustain accurate and timely electronic patient records.
This job offers a great opportunity to be in a role vital to the personalised care and support agenda. With a can-do attitude, resilience and commitment to best patient care you are enthusiastic, self-motivated and have a passion for putting your patients needs first.
The 20 hours will be over five days to ensure there is continutity for the patients.
It is recommended that you call to informally chat about the role and come to visit the team and service to gain an insight to what we do.The role is for 12 months and secondment will be considered please talk with your manager before applying.
Person Specification
Qualifications
Essential
- GCSE or equivalent level in English language and Mathematics
- NVQ 3 plus additional training
- Microsoft office package or equivalent IT skills/courses
Desirable
- Communication skills training i.e. Thyme and Sage
- ACCEND courses
- Willingness to undertake additional relevant training & development courses relevant to cancer care navigators and personalised centred care
Personal qualities
Essential
- Ability to deal effectively with a wide range of people (e.g. Patients, Carers, Clinicians, Nurses and other professionals from all sectors of health and social care) in a helpful manner
- Willing and able to work both independently and as part of a team
- Able to use own initiative
- Evidence of innovation
- Evidence of change management
- Evidence of good time management
Experience
Essential
- Experience of working in the NHS in a patient facing role
- Experience of multi- professional working
- Experience in the use of data management
- Experience of coach/teaching patients and carers
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK
- Awareness of Improving Outcomes: A Strategy for Cancer and other national; cancer policies
- Cancer Care Experience
Person Specification
Qualifications
Essential
- GCSE or equivalent level in English language and Mathematics
- NVQ 3 plus additional training
- Microsoft office package or equivalent IT skills/courses
Desirable
- Communication skills training i.e. Thyme and Sage
- ACCEND courses
- Willingness to undertake additional relevant training & development courses relevant to cancer care navigators and personalised centred care
Personal qualities
Essential
- Ability to deal effectively with a wide range of people (e.g. Patients, Carers, Clinicians, Nurses and other professionals from all sectors of health and social care) in a helpful manner
- Willing and able to work both independently and as part of a team
- Able to use own initiative
- Evidence of innovation
- Evidence of change management
- Evidence of good time management
Experience
Essential
- Experience of working in the NHS in a patient facing role
- Experience of multi- professional working
- Experience in the use of data management
- Experience of coach/teaching patients and carers
Desirable
- Understanding of Macmillan Cancer Support and its role across the UK
- Awareness of Improving Outcomes: A Strategy for Cancer and other national; cancer policies
- Cancer Care Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
