Job summary
The successful applicant will be responsible for the co-ordination and issuing of Medical Certificate of Cause of Death for patients of Sandwell and West Birmingham NHS Trust. You will be the first contact point for bereaved relatives following the death of an adult child or baby and those associated with the deceased patient. Funeral directors, coroners, registry office and other relevant external agencies. The successful candidate must display a high level of sensitivity, care and diplomacy along with patient confidentiality and customer care.
Main duties of the job
To liaise with bereaved relatives, medical staff, mortuary, coroner officers, funeral directors to ensure that procedures and arrangements for the completion and issuing of a Medical Certificate of Death and all relevant paperwork required are issued in a timely manner, enabling the process to run as smoothly as possible.
To assist and support doctors in the completion of all relevant paperwork and completion of online coroner referrals.
To ensure the lawful burial or cremation of a non viable foetus (NVF), stillborn and neonatal death that occur at the hospital, in accordance with the Trust procedures.
About us
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
- Our People - to cultivate and sustain happy, productive and engaged staff
- Our Patients - to be good or outstanding in everything we do
- Our Population - to work seamlessly with our partners to improve live
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for full details on what this role entails.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for full details on what this role entails.
Person Specification
Written skills
Essential
- Proficient in reading and writing
- Ability to interpret and follow written instructions
Experience
Essential
- Full range of admin and clerical experience
- basic keyboard and computer skills
- Ability to work in emotional and demanding situations
Desirable
- Previous Hospital experience
- Working knowledge of hospital systems
- experience of working with bereaved families
Qualifications
Essential
- GCSE or equivalent, math's and English C and above
- NVQ II in Customer Care or equivalent demonstrable skill and knowledge
personal qualities
Essential
- must be able to work as a team and on own initiative
- Must have a calm and caring personality
- Ability to work in emotional and demanding situations and manage a demanding workload
- professionalism and courtesy in regards to an individuals dignity, integrity, cultural and religious beliefs
Desirable
- Flexible approach to work
management/supervison/cordination skills
Essential
- Ability to manage own workload on a day to day basis for example coordinating and issuing to the registry office cause of death certificates
Communication/Verbal skills
Essential
- Able to speak, receive and issue instruction in English without risk of misunderstanding
- Ability to communicate effectively within a multi-disciplinary team and all levels of staff
- Excellent telephone manner
- Ability to communicate sensitive information to relatives in s sensitive manner
Knowledge
Essential
- Knowledge, understanding and adherence to confidentiality issues in line with the nature of the role (Data Protection)
- Admin and clerical skills
- Working knowledge of legal and administrative procedures relating to the deceased and post mortem related subjects (eg consent)
Desirable
- Experience with NHS patient systems
- Experience of the coroner and registration services
Mental and emotional Effort
Essential
- Able to deal with frequent telephone call enquiries and ability to deal with a multitude of different tasks consecutively throughout the day
- To be able to discuss funeral arrangements with parents who have lost a baby in a sensitive manner on a regular basis sensitive manner
- Liaising with bereaved families in a sensitive manner on a daily basis with regards to issuing Medical Certificates of Cause of Death
Person Specification
Written skills
Essential
- Proficient in reading and writing
- Ability to interpret and follow written instructions
Experience
Essential
- Full range of admin and clerical experience
- basic keyboard and computer skills
- Ability to work in emotional and demanding situations
Desirable
- Previous Hospital experience
- Working knowledge of hospital systems
- experience of working with bereaved families
Qualifications
Essential
- GCSE or equivalent, math's and English C and above
- NVQ II in Customer Care or equivalent demonstrable skill and knowledge
personal qualities
Essential
- must be able to work as a team and on own initiative
- Must have a calm and caring personality
- Ability to work in emotional and demanding situations and manage a demanding workload
- professionalism and courtesy in regards to an individuals dignity, integrity, cultural and religious beliefs
Desirable
- Flexible approach to work
management/supervison/cordination skills
Essential
- Ability to manage own workload on a day to day basis for example coordinating and issuing to the registry office cause of death certificates
Communication/Verbal skills
Essential
- Able to speak, receive and issue instruction in English without risk of misunderstanding
- Ability to communicate effectively within a multi-disciplinary team and all levels of staff
- Excellent telephone manner
- Ability to communicate sensitive information to relatives in s sensitive manner
Knowledge
Essential
- Knowledge, understanding and adherence to confidentiality issues in line with the nature of the role (Data Protection)
- Admin and clerical skills
- Working knowledge of legal and administrative procedures relating to the deceased and post mortem related subjects (eg consent)
Desirable
- Experience with NHS patient systems
- Experience of the coroner and registration services
Mental and emotional Effort
Essential
- Able to deal with frequent telephone call enquiries and ability to deal with a multitude of different tasks consecutively throughout the day
- To be able to discuss funeral arrangements with parents who have lost a baby in a sensitive manner on a regular basis sensitive manner
- Liaising with bereaved families in a sensitive manner on a daily basis with regards to issuing Medical Certificates of Cause of Death
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
