Job summary
We require a Senior Infrastructure Network Engineer. The post holder will be required to provide high quality specialist third line technical support for the network environments on and off-site used to support staff within the Trust across a number of system areas such as, HP Aruba/Cisco switches, HP ClearPass, UPS, and Palo Alto firewalls; we are actively working with leading edge technologies. This includes following the ITIL model and working collaboratively on the resolution of incidents, problems, requests, events and significant service disruptions. We have a strong ongoing commitment to training and development of all staff at all levels.
The post holder will also be responsible for strategic planning of the IT infrastructure within specialised areas to ensure it remains in support and fit for purpose. To manage and deliver projects for both internal infrastructure upgrades and decommissions, as well as new services to end users.
Main duties of the job
Provide high quality third line technical support for the network environments on and off-site used to support staff within the Trust.
Prioritising customer service and optimum operational and business benefits.
Provide specialist advice across a number of system areas such as, HP Aruba/Cisco switches, HP Clearpass, UPS, and Palo Alto firewalls.
Planning of the IT infrastructure within specialised areas to ensure it remains in support and fit for purpose.
Management and delivery of projects for both internal infrastructure upgrades and decommissions, as well as new services to end users.
Day to day management of the server technology, its maintenance and security.
About us
Our Infrastructure Team is responsible for maintaining and developing the network, server, telephony and cybersecurity environments.
Our Infrastructure supports around 7000 staff by ensuring they have the tools available to them so they can deliver first rate care.
We have opportunities for the right technicians in network and server technologies. If you're passionate about service, strive to go the extra mile and want to work in a demanding but rewarding environment where what you do is critical to underpinning patient care and safety then why not apply to join us in achieving our vision of making the Trust renowned as the best integrated care organisation in the NHS.
This is an exciting time for the Infrastructure Team we're partway on our journey to migrate to cloud through VMC on AWS, are busy working on the new Midland Metropolitan University Hospital (housing the largest Emergency Department in Europe) due to open to patients in 2024 and are overhauling and reconfiguring the City Hospital IT infrastructure.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for full details on what this role entails,
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for full details on what this role entails,
Person Specification
Qualifications
Essential
- Relevant degree level qualification in IT technologies or demonstrable equivalent experience
- Microsoft qualification (MCP, MCSA etc) or equivalent industry standard qualification
Desirable
Experience
Essential
- Able to identify and resolve complex issues and problems across a broad range of IT solutions to an advanced level.
- Advanced knowledge of a broad range of IT networking solutions.
- Able to evaluate and define use of new IT solutions through research and development and build of test configurations
- Able to convey complex, specialist information by email and telephone and face to face to staff of all levels.
- Able to assist non IT literate staff in a professional manner.
- Responsible for installation of large quantities of high value equipment throughout the Trust which requires accurate records to be maintained on the Trust IT Asset register.
- Responsible for preparing quotes/orders for high value purchases of IT equipment and services. May require involvement with Supplies to prepare tender documentation.
- Significant relevant experience gained in a high pressure IT Support environment
- Significant experience of delivering, supporting and troubleshooting complex multi vendor technical infrastructures
- In depth experience in networking technologies, including firewalls, LANs/WANs/VPNs/WLAN's etc
Desirable
- Experience of working in the NHS or local government
Experience
Essential
- Ability to work on a number of important tasks concurrently and to balance competing demands in order to resolve issues in the best way possible.
- Able to repair complex electronic equipment, involving ability to handle and manipulate small parts with specialist equipment,
- Expert knowledge of network systems (specifically Cisco and HP Aruba) gained over a period of several years at a senior support level within a large corporate environment.
Desirable
- Demonstrable knowledge of a project management methodology
- Detailed knowledge of various switch hardware vendor configurations.
Person Specification
Qualifications
Essential
- Relevant degree level qualification in IT technologies or demonstrable equivalent experience
- Microsoft qualification (MCP, MCSA etc) or equivalent industry standard qualification
Desirable
Experience
Essential
- Able to identify and resolve complex issues and problems across a broad range of IT solutions to an advanced level.
- Advanced knowledge of a broad range of IT networking solutions.
- Able to evaluate and define use of new IT solutions through research and development and build of test configurations
- Able to convey complex, specialist information by email and telephone and face to face to staff of all levels.
- Able to assist non IT literate staff in a professional manner.
- Responsible for installation of large quantities of high value equipment throughout the Trust which requires accurate records to be maintained on the Trust IT Asset register.
- Responsible for preparing quotes/orders for high value purchases of IT equipment and services. May require involvement with Supplies to prepare tender documentation.
- Significant relevant experience gained in a high pressure IT Support environment
- Significant experience of delivering, supporting and troubleshooting complex multi vendor technical infrastructures
- In depth experience in networking technologies, including firewalls, LANs/WANs/VPNs/WLAN's etc
Desirable
- Experience of working in the NHS or local government
Experience
Essential
- Ability to work on a number of important tasks concurrently and to balance competing demands in order to resolve issues in the best way possible.
- Able to repair complex electronic equipment, involving ability to handle and manipulate small parts with specialist equipment,
- Expert knowledge of network systems (specifically Cisco and HP Aruba) gained over a period of several years at a senior support level within a large corporate environment.
Desirable
- Demonstrable knowledge of a project management methodology
- Detailed knowledge of various switch hardware vendor configurations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
