Apprentice Care Navigator ( Telephony/Reception)

Sandwell and West Birmingham NHS Trust

This job is now closed

Job summary

An exciting opportunity has arisen for Business Administrator Apprentices within our YHP GP practices. You will provide a high-quality reception, telephone and admin service to support the smooth running of the practice. Main duties will include telephone and face to face contact with patients, visitors and practice staff to project a positive and friendly service. This can be a busy environment and customer services skills and/or experience would be an advantage.

The Business Administrator Apprenticeship level 3 will include regular study days, within contracted working hours and development in functional skills (English and maths) to level 2 if required. Please do not apply for this role if you already hold the Business Administrator Level 3 qualification/award (NVQ or Standard)

Apprenticeship entry requirements:Where a business administrator has not already achieved level 2 functional skills/equivalent English and Math, or equivalent, they must do so before taking the end point assessment. Please ensure you include all your qualifications and grades on your application form - if not included you may not be shortlisted.

Main duties of the job

During the apprenticeship training programme, you will work towards achieving the full requirements of the Job Description and Personal Specification. The training will be provided in-house. The Business Administrator Apprenticeship will generally take up to 21 months to complete, including end point assessment, find out more here https://www.instituteforapprenticeships.org/apprenticeship-standards/businessadministrator-v1-0

We are looking for candidates who have excellent communication skills, a compassionate and friendly nature, together with the ability to work in a demanding environment and an aptitude for great customer service.

You will provide a high quality care navigation service to patients, doctors and colleagues to support the smooth clinical operations of the organisation.

NHS or GP Practice experience is desirable. Previous use of SystmOne is particularly desirable.

About us

This is an exciting opportunity and time to join the team in a forward thinking, developing, busy GP surgeries. We are looking for individuals who want to provide excellent customer service to both internal and external customers.

We have 7 GP surgeries within our primary care network and whilst we would like you to have a main surgery to work from, you will be expected to work cross sites as/when it is necessary to support the smooth operations of the outlets.

We are open 365 days from 8am - 8pm Mon-Sat.

We are seeking individuals who have flexibility to cover varied shifts and have flexibility in self to be able to multitask and work under pressure with rapidly changing safety regulations needing to be operationalised.

Date posted

24 May 2023

Pay scheme

Other

Salary

£5.28 to £10.42 an hour per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

381-CT-5280603-A

Job locations

SWB NHS Trust

Lyndon Primary care Centre

Sandwell

B71 4HJ

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details on what this role entails,

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details on what this role entails,

Person Specification

Experience

Essential

GCSE Math & English A-D or equivalent
Customer Service skills/experience

Desirable

IT skill/qualification
Experience of working within a patient/public facing team
Knowledge/experience of NHS systems

Person Specification

Experience

Essential

GCSE Math & English A-D or equivalent
Customer Service skills/experience

Desirable

IT skill/qualification
Experience of working within a patient/public facing team
Knowledge/experience of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information