Kent and Medway Mental Health NHS Trust

Reception/Administrator Assistant

The closing date is 17 December 2025

Job summary

An exciting opportunity has arisen for a full-time Receptionist/Admin Assistant to join the Medway and Swale Mental Health Together Plus Team.

The post is integral to the team where you will be working in the reception area of Britton House. You will be meeting and greeting clients and visitors to Britton House, Gillingham and answering the phones.

You will need to exhibit empathy and compassion when dealing with clients face-to-face and on the phone. You will also be supporting the team with admin tasks.

Main duties of the job

Having contact with patients, carers, relatives and other external stakeholders
Using the patient record system RiO (training provided)
Having contact with patients, relatives, carers and other external stakeholders
Taking phone calls and passing on messages to the relevant clinicians/email inboxes
Meeting and greeting patients and the public who visit Britton House
Good keyboard skills
Responsible for the opening and distribution of all incoming post
Scanning and uploading of documents
Assisting with the booking of room queries

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together

Please refer to the attached job description for the full details on the responsibilities and person specification

Check out our recruitment videos

Date posted

03 December 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

380-NK238-A

Job locations

Medway and Swale MHT+

Britton House, Britton Farm, Gillingham High Street

Gillingham

ME7 1AL

Job description

Job responsibilities

It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, can prioritise workloads and can work to agreed timescales.

Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent). Previous Reception/Administrative experience, including dealing with clients in a professional, empathetic manner.

Please see the attached job description for full details of the main duties and responsibilities of the role.

Job description

Job responsibilities

Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent). Previous Reception/Administrative experience, including dealing with clients in a professional, empathetic manner.

Please see the attached job description for full details of the main duties and responsibilities of the role.

Person Specification

Knowledge and Skills

Essential

Experience of using Microsoft Office
Excellent customer service skills
Ability to calm/diffuse anxious service users waiting to see a clinician or visitor and judge when to call for back up assistance
Team player

Training, Qualifications and Registration

Essential

English & Maths GCSE Grade C/4 or equivalent
Educated to NVQ level 2 /RSA 2 or equivalent

Experience

Essential

Admin Experience
Transferable customer care & reception skills

Desirable

Experience of working in a busy receptionist environment
Admin experience/ NHS experience

Person Specification

Knowledge and Skills

Essential

Experience of using Microsoft Office
Excellent customer service skills
Ability to calm/diffuse anxious service users waiting to see a clinician or visitor and judge when to call for back up assistance
Team player

Training, Qualifications and Registration

Essential

English & Maths GCSE Grade C/4 or equivalent
Educated to NVQ level 2 /RSA 2 or equivalent

Experience

Essential

Admin Experience
Transferable customer care & reception skills

Desirable

Experience of working in a busy receptionist environment
Admin experience/ NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

Medway and Swale MHT+

Britton House, Britton Farm, Gillingham High Street

Gillingham

ME7 1AL

Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

Medway and Swale MHT+

Britton House, Britton Farm, Gillingham High Street

Gillingham

ME7 1AL

Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)