Kent & Medway NHS & Social Care Partnership Trust

Assistant Administrator

The closing date is 21 August 2025

Job summary

The East Kent Neuropsychiatry Admin Team are seeking to recruit an enthusiastic, customer focused, self-motivated Administrative Assistant to join our busy administration and reception team to provide support to the East Kent Neuropsychiatry Clinical Team and other administrative colleagues.

You will be supervised by the Band 3 Administrator in all aspects of administrative work and will be expected to liaise effectively with employees at all levels throughout the organisation as well as external organisations as required, using verbal, written and electronic media. You will be expected to work on your own initiative with the ability to organise and prioritise your workload.

We are looking for someone who has experience of electronic diary management, who is an excellent communicator, has excellent typing skills and has the ability to remain calm in sometimes difficult situations.

The nature of the role means that you will have front line contact with service users, carers and the general public, as well as other external professional stakeholders and internal colleagues.

Main duties of the job

Provide full administrative support and reception support to patients and to the clinical team, Band 3 Administrator and Business Administration Co-ordinator and other administrative colleagues.

Manage reception, meeting and greeting patients and their carers, taking incoming telephone calls, taking accurate messages and passing them to the appropriate person.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people

Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Check out our recruitment videos Recruitment - YouTube

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

380-FR0587

Job locations

St Stephens Healthcare Centre, Ashford

St Stephen's Walk

Ashford Kent

TN23 5AQ

Job description

Job responsibilities

Have excellent office skills in Microsoft Office Word, Outlook, PowerPoint, TEAMS and Excel and have good, accurate data input skills.
Provide reception support to patients, ensuring that they have brought in the correct completed documentation, providing support if required.
Process emails from a generic inbox.
Have excellent typing skills with the ability to touch type with a high degree of accuracy, to be able to produce high quality documents either from copy typing or digital dictation, adhering to Trust format and following data protection policy.
Maintain records on electronic systems for which accuracy and promptness are critical, adhering to information governance policy and procedures.
Use SBS ordering system for the ordering of stationery and equipment.
Arrange appointments for clinicians to see patients to include all relevant administration.
Receive and process referrals to include all relevant administration.
Photocopy any relevant documentation, including all support/educational paperwork for patients.
Have excellent communication skills face to face or over the telephone.

Please see the attached job description for full details of the main duties and responsibilities of the role.

Job description

Job responsibilities

Have excellent office skills in Microsoft Office Word, Outlook, PowerPoint, TEAMS and Excel and have good, accurate data input skills.
Provide reception support to patients, ensuring that they have brought in the correct completed documentation, providing support if required.
Process emails from a generic inbox.
Have excellent typing skills with the ability to touch type with a high degree of accuracy, to be able to produce high quality documents either from copy typing or digital dictation, adhering to Trust format and following data protection policy.
Maintain records on electronic systems for which accuracy and promptness are critical, adhering to information governance policy and procedures.
Use SBS ordering system for the ordering of stationery and equipment.
Arrange appointments for clinicians to see patients to include all relevant administration.
Receive and process referrals to include all relevant administration.
Photocopy any relevant documentation, including all support/educational paperwork for patients.
Have excellent communication skills face to face or over the telephone.

Please see the attached job description for full details of the main duties and responsibilities of the role.

Person Specification

Essential

A-C Grade in GCSE in Mathematics and English

Desirable

NVQ Level 2 or equivalent in administration with proven experience

Essential

Ability to use Microsoft Office, Excel, Powerpoint and Teams to a high standard
Excellent keyboard experience and ability to touch type accurately

Desirable

Accurate data inputting skills

Essential

To have a minimum of two years experience of working in an administrative environment and working with computerised systems

Desirable

Experience of working in a healthcare setting (preferably NHS)

Person Specification

Essential

A-C Grade in GCSE in Mathematics and English

Desirable

NVQ Level 2 or equivalent in administration with proven experience

Essential

Ability to use Microsoft Office, Excel, Powerpoint and Teams to a high standard
Excellent keyboard experience and ability to touch type accurately

Desirable

Accurate data inputting skills

Essential

To have a minimum of two years experience of working in an administrative environment and working with computerised systems

Desirable

Experience of working in a healthcare setting (preferably NHS)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

St Stephens Healthcare Centre, Ashford

St Stephen's Walk

Ashford Kent

TN23 5AQ

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

St Stephens Healthcare Centre, Ashford

St Stephen's Walk

Ashford Kent

TN23 5AQ

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)