Administrative Assistant

Kent & Medway NHS & Social Care Partnership Trust

The closing date is 25 April 2025

Job summary

We are looking for a motivated and enthusiasticAdministrative Assistant to work in the Mental Health Together Medway & Swale service, someone who has a strong sense of initiative and an excellent team working ability.

Mental Health Together has been designed to improve the way people with more complex mental health needs are supported in the community. It provides faster, more personalised care from a single source, ensuring people do not have to engage with multiple organisations for different parts of their support.

Main duties of the job

Support the team to action work requests via generic admin inbox, including processing of referrals on the patient administration system (RiO)
Preparation of documents to high quality using Word and Excel
Use of Outlook for updating of calendar and appointments
Prioritisation and organisation of work and ability to meet deadlines
Good keyboard skills
Ability to interact with colleagues and clients courteously
Accuracy and attention to detail

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategyOur mission is what we set out to do every dayWe deliver brilliant care through brilliant people

Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Check out our recruitment videos Recruitment - YouTube

Date posted

11 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

380-NK191

Job locations

Britton House

Gillingham High Street

Gillingham

ME7 1AL

Job description

Job responsibilities

Customer service and communication
Liaises with internal and external stakeholders on behalf of line manager, colleague or team member, including GPs for missing information
Answer calls and enquiries from service users or carers, prioritising urgency and referring to the most appropriate person
May support reception cover - meet and greet, welcoming visitors and service users in courteous/prompt manner + check contact details up to date.

Please see job description for more details.

Job description

Job responsibilities

Customer service and communication
Liaises with internal and external stakeholders on behalf of line manager, colleague or team member, including GPs for missing information
Answer calls and enquiries from service users or carers, prioritising urgency and referring to the most appropriate person
May support reception cover - meet and greet, welcoming visitors and service users in courteous/prompt manner + check contact details up to date.

Please see job description for more details.

Person Specification

Experience

Essential

Experience in administration and administrative work.

Desirable

Experience of working in a health or social care setting.

Knowledge and skills

Essential

IT skills and a knowledge of Microsoft Packages

Desirable

Customer service skills / telephone

Person Specification

Experience

Essential

Experience in administration and administrative work.

Desirable

Experience of working in a health or social care setting.

Knowledge and skills

Essential

IT skills and a knowledge of Microsoft Packages

Desirable

Customer service skills / telephone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.