Communications and Engagement Officer

Kent & Medway NHS & Social Care Partnership Trust

The closing date is 07 May 2024

Job summary

1 in 4 of us living in the UK will experience mental ill health each year. And when that happens in Kent and Medway, KMPT is there to offer specialist support to the most seriously unwell.

Each year we look after over 2,000 people in our hospitals and 54,000 people in the community. And we can do that because of our 3,700+ staff, who are dedicated to providing the best possible care at what can be one of the most difficult points of a person's, and their loved ones', lives.

If you're a talented communications professional with a passion for making a difference - someone who thrives in a busy and fast-paced environment - now is your chance to join our high-performing, friendly team, and play a key role in helping us make every day a better day for our patients. Internally this means focusing on improving staff engagement, and culture and enabling change. Externally this means focusing on improving the Trust's reputation with its patients, partners, and communities.

You would be joining at a pivotal time as we take forward ambitious plans to improve how we care for our patients, support and empower our staff, and work with our partners. From radically transforming how mental health care is offered to people in the community, to reshaping KMPT's identity and culture and working better with partners to address health inequalities it's a really exciting time to be part of the team.

Please see the Maidstone site tour- Maidstone site tour (youtube.com)

Main duties of the job

We're looking for someone to produce high-quality and engaging communications to support both internal and external activity for the people we care for, the people who work for us, and our partners. As part of this, you would be:

  • Planning and delivering effective, audience-focused campaigns and events;
  • Producing accessible, compelling content, in collaboration with clinical teams and services, that engages target audiences across our channels (which include social media, video, web, print, email, newsletters, leaflets, and marketing materials);
  • Managing sensitive issues appropriately and responding to media enquiries effectively, working closely with Trust colleagues where needed; and
  • Measuring and evaluating communications activity to extract insight and inform future campaigns or communications projects.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Date posted

23 April 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

380-SS0518

Job locations

Magnitude House, Aylesford

Aylesford

ME20 6WT


Job description

Job responsibilities

Please refer to the attached job description for full details and the main responsibilities of the role.

Job description

Job responsibilities

Please refer to the attached job description for full details and the main responsibilities of the role.

Person Specification

Experience

Essential

  • Experience creating and delivering effective, audience-focused communications plans and campaigns.
  • Experience using a broad range of communications channels and creating engaging content that resonates with target audiences
  • Experience monitoring communications activity and evaluating its effectiveness.
  • Experience managing media requests, interviews and engagement efforts

Desirable

  • Experience helping to support the delivery of internal and external events.

Skills

Essential

  • Ability to process complex information and translate it into plainly expressed messages & engaging content that resonates with different audiences
  • Ability to create and effectively edit short-form video, create suitable content for social media channels and update digital content management systems.
  • Ability to work on multiple projects, effectively, identify organisational priorities and manage your own time.

Desirable

  • Experience helping to support the delivery of internal and external events.

Knowledge

Essential

  • Understanding of different audiences and knowledge of how best to use tone, language and formats to reach them.
  • Understanding of how to influence and authoritatively advise key stakeholders

Desirable

  • Understanding of the NHS and the healthcare sector

Knowledge

Essential

  • Understanding of different audiences and knowledge of how best to use tone, language and formats to reach them.
  • Understanding of how to influence and authoritatively advise key stakeholders

Desirable

  • Understanding of the NHS and the healthcare sector
Person Specification

Experience

Essential

  • Experience creating and delivering effective, audience-focused communications plans and campaigns.
  • Experience using a broad range of communications channels and creating engaging content that resonates with target audiences
  • Experience monitoring communications activity and evaluating its effectiveness.
  • Experience managing media requests, interviews and engagement efforts

Desirable

  • Experience helping to support the delivery of internal and external events.

Skills

Essential

  • Ability to process complex information and translate it into plainly expressed messages & engaging content that resonates with different audiences
  • Ability to create and effectively edit short-form video, create suitable content for social media channels and update digital content management systems.
  • Ability to work on multiple projects, effectively, identify organisational priorities and manage your own time.

Desirable

  • Experience helping to support the delivery of internal and external events.

Knowledge

Essential

  • Understanding of different audiences and knowledge of how best to use tone, language and formats to reach them.
  • Understanding of how to influence and authoritatively advise key stakeholders

Desirable

  • Understanding of the NHS and the healthcare sector

Knowledge

Essential

  • Understanding of different audiences and knowledge of how best to use tone, language and formats to reach them.
  • Understanding of how to influence and authoritatively advise key stakeholders

Desirable

  • Understanding of the NHS and the healthcare sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Magnitude House, Aylesford

Aylesford

ME20 6WT


Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)


Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Magnitude House, Aylesford

Aylesford

ME20 6WT


Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Internal communications and engagement manager

Georgie Grassom

georgie.grassom@nhs.net

07843661171

Date posted

23 April 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

380-SS0518

Job locations

Magnitude House, Aylesford

Aylesford

ME20 6WT


Supporting documents

Privacy notice

Kent & Medway NHS & Social Care Partnership Trust's privacy notice (opens in a new tab)