Internal Communications Manager

Kent & Medway NHS & Social Care Partnership Trust

This job is now closed

Job summary

1 in 4 of us living in the UK will experience mental ill health each year. And when that happens in Kent and Medway, KMPT is there to offer the most seriously unwell specialist care and support.

Each year KMPT looks after over 2,000 people in our hospitals and 54,000 people in the community. And we are able to do that because of our 3,700+ staff, who are dedicated to providing the best possible care at what can be one of the most difficult points of a person's, and their loved ones', lives.

If you're a talented internal communications professional with a passion for making a difference - someone who thrives in a busy and fast paced environment - now is your chance to help our people deliver our core mission of making every day a better day for those that need us.

We're looking for an internal communications expert for 12 months, while the current post holder is seconded to another opportunity in KMPT. You would be a senior leader in the communications team, and regularly advise the most senior members of the organisation.

Main duties of the job

As part of our high-performing, friendly team, you would oversee our internal communications effort - including planning and executing staff engagement campaigns on a variety of important issues, creating content & collateral suitable for a broad range of channels (from print to digital), helping to deliver an innovative, new, intranet to better connect and engage with our geographically diverse staff and supporting our executive management to drive forward change that will allow us to take better care of both our staff and patients.

Interested (and we hope you are)? These are the main duties of the job:

To plan, deliver, and evaluate impactful and outcome-focused internal communications campaigns, products, and activities that support the organization's priorities;
Create engaging content for the full range of channels we use, including the intranet, social media channels, vlogs, blogs & newsletters;
To provide strategic internal communications counsel and support to a range of colleagues across the trust;
To oversee our internal communications channels to ensure they are being used effectively & helping to drive increased staff engagement with organisational priorities

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Date posted

19 March 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working, Home or remote working

Reference number

380-SS0498

Job locations

Maidstone

Hermitage Lane

Maidstone

ME16 9PH

Job description

Job responsibilities

To manage the strategic co-ordination of the Trusts communications activity contributing to the proactive forward-planning for all channels. As part of this, identify opportunities, potential risks and interdependencies across organisational priorities;
To work closely with the external communications manager to ensure communications effort is integrated and complementary across internal and external audiences and channels;
To work with the communications team, wider organisation and key partners ( where appropriate) to help us innovate and improve; both in terms of what we do and how we do it.

Please refer to the attached job description for full details and main responsibilities of the role.

Job description

Job responsibilities

To manage the strategic co-ordination of the Trusts communications activity contributing to the proactive forward-planning for all channels. As part of this, identify opportunities, potential risks and interdependencies across organisational priorities;
To work closely with the external communications manager to ensure communications effort is integrated and complementary across internal and external audiences and channels;
To work with the communications team, wider organisation and key partners ( where appropriate) to help us innovate and improve; both in terms of what we do and how we do it.

Please refer to the attached job description for full details and main responsibilities of the role.

Person Specification

experience and skills

Essential

Experience delivering internal communications strategies and campaigns, selecting the most appropriate channel mix and ensuring content is topical and timely.
Experience using two-way communications channels to build employee engagement
Experience of working with and influencing senior colleagues and leaders
Substantial experience of managing a broad range of internal communications channels and producing a wide range of engaging content - both traditional and digital - to encourage staff to act
Experience working with a team to set priorities, goals, objectives and timescales and comfortable working on
Ability to measure performance of internal communication, including using employee engagement and staff survey data to inform approaches

Desirable

Experience of managing internal change communications
Experience using social media to engage employees
IT literacy and basic design competency relevant to communications, including creating short social media style video content

Knowledge

Essential

Excellent knowledge and understanding of internal communications best practice
Understanding of different internal audiences and knowledge of how best to use tone, language and formats to reach them

Desirable

Understanding of the NHS and the healthcare sector

Person Specification

experience and skills

Essential

Experience delivering internal communications strategies and campaigns, selecting the most appropriate channel mix and ensuring content is topical and timely.
Experience using two-way communications channels to build employee engagement
Experience of working with and influencing senior colleagues and leaders
Substantial experience of managing a broad range of internal communications channels and producing a wide range of engaging content - both traditional and digital - to encourage staff to act
Experience working with a team to set priorities, goals, objectives and timescales and comfortable working on
Ability to measure performance of internal communication, including using employee engagement and staff survey data to inform approaches

Desirable

Experience of managing internal change communications
Experience using social media to engage employees
IT literacy and basic design competency relevant to communications, including creating short social media style video content

Knowledge

Essential

Excellent knowledge and understanding of internal communications best practice
Understanding of different internal audiences and knowledge of how best to use tone, language and formats to reach them

Desirable

Understanding of the NHS and the healthcare sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.