Job summary
We are looking for an Administration Assistant to join our team in Canterbury. Our administration offices are busy places and our clinical teams rely on our teams to provide an efficient, effective service to support them in delivering the very best care to our patients.
Main duties of the job
Ideally, you'll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent. You'll either have past customer service experience, or, a brilliant understanding of what makes a great service experience. Confident, professional, organised and with a keen eye for detail; you'll be at home speaking with our patients and making sure that your work is of the very highest quality.
With experience in MS Office, you'll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus. Able to stay calm and professional at all times, you'll always make sure that you put the needs of our patients at the fore.
If you're asked to attend an interview, there will be a literacy and numeracy test.
About us
We provide services for patients over 65 with various mental health conditions. Providing the very best care is something that we are passionate about and our administration teams play a crucial role in helping us to deliver this. If you're looking for a role that has real impact on the communities that we serve then look no further.
Our people are empathetic and compassionate, and understand the importance of the role that they play in the context of the broader organisation. You'll need to be professional, flexible and at ease with change. Happy working as part of a close knit team, you'll also be able to get yourself motivated to make sure that the job gets done.
Due to the nature of our work, things can (and do) change at pace. You'llbe able to take direction from your team as our priorities change and evolve.
While you may not have direct experience of working in the NHS, we're really keen to hear from applicants who are willing and able to learn and are looking for a rewarding role within the healthcare sector.
Job description
Job responsibilities
High-quality admin services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge - some of the responsibilities for the role are listed below:
- Daily opening of post, date stamping and despatch
- Data entry eg inputting of information such as new referrals and updating of progress notes, results of tests or questionnaires or onto personal budget sheets
- Checks relevant systems eg RiOfor clinic appointment lists
- Liaising with other internal departments
- Photocopying
- Preparation of variety of documents and correspondence from tape, digital dictation or notes
- Printing information in spreadsheet or report format as required
- Likely to process confidential information
- Laminating of posters or reports and binding as appropriate
- Booking of appointments and, with appropriate supervision from theAdministrators
- Arranging meetings and events
- Diary management Ordering of stationery and other supplies
This is a part time role, working Mondays, Tuesdays and Fridays 9am - 5pm. The role is based in Canterbury and there's also the opportunity to work from home on occasion (once fully trained).
Job description
Job responsibilities
High-quality admin services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge - some of the responsibilities for the role are listed below:
- Daily opening of post, date stamping and despatch
- Data entry eg inputting of information such as new referrals and updating of progress notes, results of tests or questionnaires or onto personal budget sheets
- Checks relevant systems eg RiOfor clinic appointment lists
- Liaising with other internal departments
- Photocopying
- Preparation of variety of documents and correspondence from tape, digital dictation or notes
- Printing information in spreadsheet or report format as required
- Likely to process confidential information
- Laminating of posters or reports and binding as appropriate
- Booking of appointments and, with appropriate supervision from theAdministrators
- Arranging meetings and events
- Diary management Ordering of stationery and other supplies
This is a part time role, working Mondays, Tuesdays and Fridays 9am - 5pm. The role is based in Canterbury and there's also the opportunity to work from home on occasion (once fully trained).
Person Specification
Qualifications
Essential
- A-C Grade GCSE in English or equivalent
- A-C Grade GCSE in Maths or equivalent
- Educated to NVQ level 2 or equivalent
Desirable
- Experience of Microsoft Office
Experience
Essential
- Previous customer service focused role
- Previous administration experience
Desirable
Skillset
Essential
- Customer Service Experience
- Keyboard/ typing skills
- Experience in MS Office
- Understanding of GDPR/data protection
Person Specification
Qualifications
Essential
- A-C Grade GCSE in English or equivalent
- A-C Grade GCSE in Maths or equivalent
- Educated to NVQ level 2 or equivalent
Desirable
- Experience of Microsoft Office
Experience
Essential
- Previous customer service focused role
- Previous administration experience
Desirable
Skillset
Essential
- Customer Service Experience
- Keyboard/ typing skills
- Experience in MS Office
- Understanding of GDPR/data protection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kent & Medway NHS & Social Care Partnership Trust
Address
Gregory House, St Martin's Hospital, Canterbury
Littlebourne Road
Canterbury
CT1 1TD
Employer's website
https://www.kmpt.nhs.uk (Opens in a new tab)
