Urgent Mental Health Helpline Team Leader

Kent & Medway NHS & Social Care Partnership Trust

Information:

This job is now closed

Job summary

An exciting opportunity is now available to join the Urgent Mental Health Helpline (UMHH) as one of our three Team Leaders. This is a great time to join the service at a time of ongoing development and innovation. The UMHH provides advice and support by phone to individuals who are not currently receiving care and treatment from KMPT services. It also provides an urgent and emergency referral management function. This is a critical role within the organisation as the first point of contact for those requiring secondary mental health services.

The ideal candidate will be a confident and experienced mental health clinician, with a professional qualification in Nursing, Occupational Therapy or Social Work. You will have experience of having worked in a supervisory position before, and you must be able to demonstrate willingness to ensure that KMPT's values are realised in the way that the service operates. Post graduate leadership and/or management training is desirable.

Main duties of the job

You will have excellent interpersonal skills that you'll use to support the team to provide the best possible care. You'll work alongside our existing Team Leaders, all with specific leadership responsibilities, and support the day to day running of the team as well as clinical decision making as a key member of the multidisciplinary team.

You will provide clinical and managerial supervision to other clinicians in the team. A flexible and can do attitude is essential.

A diverse post qualification experience in mental health is required, as is at least 3 years post qualifying experience, with at least one of these years having worked in a Band 6 role.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Date posted

07 June 2022

Pay scheme

Agenda for change

Band

Band 7

Salary

£40,057 to £45,839 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

380-SS0081

Job locations

Eastern and Coastal Area Offices

Littlebourne Road

Canterbury

CT1 1AZ


Job description

Job responsibilities

The UMHH operates 24/7 and senior visibility is essential. Our Team Leaders work a rotation of shifts across 7 days a week between 8am and 8pm, with some flexibility for long days if desired. There is an opportunity to work from home up to one day per week. As with all services, these arrangements may change as the service continues to develop. We are committed to supporting an effective work/life balance in the best interest of staff and patients and the service will strive to support your professional development through regular supervision in a supportive working environment.

Job description

Job responsibilities

The UMHH operates 24/7 and senior visibility is essential. Our Team Leaders work a rotation of shifts across 7 days a week between 8am and 8pm, with some flexibility for long days if desired. There is an opportunity to work from home up to one day per week. As with all services, these arrangements may change as the service continues to develop. We are committed to supporting an effective work/life balance in the best interest of staff and patients and the service will strive to support your professional development through regular supervision in a supportive working environment.

Person Specification

Qualifications

Essential

  • Registered RMN /OT/ SW
  • Degree (L6) qualification
  • Mentorship qualification/training

Desirable

  • Management / Leadership
  • Advanced clinical training

Experience

Essential

  • 3 years post qualification experience
  • 1 year minimum Band 6 experience
  • Diverse post-qualification experience
  • Leadership experience within MDT
  • Change management experience

Desirable

  • Staff management experience
  • Managerial experience (policy and procedure)
  • eRoster experience

Knowledge, Skills & Attributes

Essential

  • Mental Health knowledge and expertise (adult / older adult)
  • knowledge of policies and procedures in NHS setting
  • Relevant legislation knowledge
  • Awareness of current treatments
  • Leadership / management skills
  • Good verbal and written communicator
  • Ability to manage a caseload effectively
  • Ability to provide professional guidance and leadership
  • Able to uphold Trust values
  • Professional credibility

Desirable

  • Knowledge of audit
  • Knowledge of adult/child protection requirements
  • Knowledge of mental health assessment
  • Budget management
Person Specification

Qualifications

Essential

  • Registered RMN /OT/ SW
  • Degree (L6) qualification
  • Mentorship qualification/training

Desirable

  • Management / Leadership
  • Advanced clinical training

Experience

Essential

  • 3 years post qualification experience
  • 1 year minimum Band 6 experience
  • Diverse post-qualification experience
  • Leadership experience within MDT
  • Change management experience

Desirable

  • Staff management experience
  • Managerial experience (policy and procedure)
  • eRoster experience

Knowledge, Skills & Attributes

Essential

  • Mental Health knowledge and expertise (adult / older adult)
  • knowledge of policies and procedures in NHS setting
  • Relevant legislation knowledge
  • Awareness of current treatments
  • Leadership / management skills
  • Good verbal and written communicator
  • Ability to manage a caseload effectively
  • Ability to provide professional guidance and leadership
  • Able to uphold Trust values
  • Professional credibility

Desirable

  • Knowledge of audit
  • Knowledge of adult/child protection requirements
  • Knowledge of mental health assessment
  • Budget management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Eastern and Coastal Area Offices

Littlebourne Road

Canterbury

CT1 1AZ


Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)


Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Eastern and Coastal Area Offices

Littlebourne Road

Canterbury

CT1 1AZ


Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Urgent Mental Health Helpline Service Manager

Tracey Horn

traceyhorn@nhs.net

07342067043

Date posted

07 June 2022

Pay scheme

Agenda for change

Band

Band 7

Salary

£40,057 to £45,839 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

380-SS0081

Job locations

Eastern and Coastal Area Offices

Littlebourne Road

Canterbury

CT1 1AZ


Supporting documents

Privacy notice

Kent & Medway NHS & Social Care Partnership Trust's privacy notice (opens in a new tab)