Job summary
Drury Lane Health &
Wellbeing Centre 1 x 37.5 WTE hours per week
We are looking for an organized and committed Reception/Administrator to
join our friendly team at Drury Lane Health & Wellbeing Centre,
Wakefield. Drury Lane is a community hub
providing Outpatient Services for Adults & Older People.
The hours for these roles will be worked as 7.5 hours per day, between
8.30 am 5.00pm Monday to Friday.
The right person will possess RSA 2 Word Processing qualification / NVQ
Level 2, or an equivalent level qualification.
Previous healthcare experience would be preferred, but is not essential,
however, recent admin experience is essential. You must be proficient in
the use of Microsoft packages including Outlook and Word and have the ability
to learn new IT packages. You will be able to demonstrate excellent
interpersonal, organizational and communication skills combined with a
self-motivated and flexible approach to work.
At the time of advertising, this role does not meet
the minimum requirements (salary threshold or occupational requirements) set
by UK Visas and Immigration to sponsor candidates to work in the UK. For this
reason, unfortunately we are unable to sponsor anyone on a visa for this role
at this moment in time.
Main duties of the job
Duties for these roles are
varied but will include:
Meet
and greet visitors to Reception, these may include service users, carers,
families, other professionals, estates and facilities staff, emergency
services, support services
Dealing
with queries via person, telephone or post, signposting where applicable
Making
appointments
Booking
rooms
Placing
orders using Trust systems, and maintaining stock levels
Updating
databases
Scanning
to Trust systems
Auditing
scanning
Maintaining
general Reception environment, reporting any issues as applicable
Liaising
with other staff regarding cover
Other
general admin tasks
All employees of the Trust are strongly encouraged to be
fully vaccinated against COVID-19 to protect patients.
Weare aware that an increasing number of applicants are
using AI technology to generate responses on NHS Job application forms. We strongly
discourage this and will conduct a thorough screening process before selecting
candidates to progress to the next stage. If you are using AI to enhance your
application, please disclose this in your NHS Jobs application form.
About us
We
are a specialist NHS Foundation Trust that provides community, mental health
and learning disability services for the people of Barnsley, Calderdale,
Kirklees and Wakefield. We also provide low and medium secure services and are
the lead for the west Yorkshire secure provider collaborative.
Our mission is
to help people reach their potential and live well in their communities, we do this
by providing high-quality care in the right place at the right time. We employ
staff in both clinical and non-clinical services who work hard to make a
difference to the lives of service users, families and carers.
We encourage
and welcome applications from all protected characteristic groups, we value
diversity and want our workforce to be reflective of our communities.
Being
a foundation Trust means were accountable to our
members, who can have a say in how were run. Around 14,300 local people
(including staff) are members of our Trust.
Join
us and you will be one of over 4,500 staff committed to supporting and improving
the mental, physical and social needs of the thousands of people we meet and
help each year.
We
are committed
to safeguarding and promoting the welfare of children, young people and
vulnerable adults and expects all colleagues and volunteers to share this
commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job description
Job responsibilities
The
post-holder will:
under the supervison/direction of the Line
Manager, be aware of and able to undertake the routine admin/communication
requirements of the service. Provide a confidential service to clinical/support
services, in an efficient manner.
follow and ensure the service is provided in
accordance with well-established policies, procedures, protocols and guidelines
and service delivery plans.
demonstrate knowledge of the service to enable the post holder to contribute and inform
decision making within the service.
may work within clinical environments where
basic conflict resolution may be required.
work flexibly
to meet the needs of the service.
develop and maintain good working relationships
by being flexible, adaptable, polite, positive and empathetic providing and
receiving routine information.
work with sensitivity and have an understanding of the service and
issues experienced by users.
use effective verbal/written communication
at
all times,
incorporating tact, empathy, consideration, courtesy and confidentiality. Respond
to others communication difficulties.
assist in ensuring the service experienced
is positive,
and service user confidentiality is maintained
at all times. Treat everyone
eg, service users, their relatives,
visitors, colleagues etc, with respect, dignity,
courtesy and in accordance with the Trusts Values.
be encouraged to contribute ideas and
suggestions within the team, and supported to progress as appropriate.
For further job information, please see job description attached.
Job description
Job responsibilities
The
post-holder will:
under the supervison/direction of the Line
Manager, be aware of and able to undertake the routine admin/communication
requirements of the service. Provide a confidential service to clinical/support
services, in an efficient manner.
follow and ensure the service is provided in
accordance with well-established policies, procedures, protocols and guidelines
and service delivery plans.
demonstrate knowledge of the service to enable the post holder to contribute and inform
decision making within the service.
may work within clinical environments where
basic conflict resolution may be required.
work flexibly
to meet the needs of the service.
develop and maintain good working relationships
by being flexible, adaptable, polite, positive and empathetic providing and
receiving routine information.
work with sensitivity and have an understanding of the service and
issues experienced by users.
use effective verbal/written communication
at
all times,
incorporating tact, empathy, consideration, courtesy and confidentiality. Respond
to others communication difficulties.
assist in ensuring the service experienced
is positive,
and service user confidentiality is maintained
at all times. Treat everyone
eg, service users, their relatives,
visitors, colleagues etc, with respect, dignity,
courtesy and in accordance with the Trusts Values.
be encouraged to contribute ideas and
suggestions within the team, and supported to progress as appropriate.
For further job information, please see job description attached.
Person Specification
Training.
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area
- Must be willing/able to undergo job development and training and maintain skills
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
Experience
Essential
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc
- In using email, maintaining and updating paper and electronic diaries, arranging meetings
- In working as an effective team member
- understanding of the need to maintain strict confidentiality
- In using a degree of initiative
- In organising and prioritising own tasks in order to meet deadlines.
Desirable
- Secretarial/administrative/customer service experience
- In copy typing /audio typing
- In working in a caring environment at a band 2 or equivalent level of competence
- Of NHS software programmes
- In working in a busy environment with competing demands.
Qualifications
Essential
- Must be appropriate to the role:
- NVQ level 2 or RSA II or OCR II (or equivalent level of qualification in related subject eg business admin, typing/word processing, customer services).
- Or, be able to demonstrate competency at level 2
Desirable
- Willingness to undertake further study/development
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach
- Dress appropriately for the environment
- Ability to travel around the Trust as appropriate to role
Special Knowledge and Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
- In decision-making and prioritisation
- Good Customer care skills
- Good interpersonal skills
- Diversity/Cultural awareness
- Resilience to pressure and exposure to emotional/distressing situations
- Non-judgemental, empathetic manner
- Able to use observation skills to identify potential risks and act appropriately
- Demonstrates Trust Values
- Able to fulfil the requirements of the Trusts value based induction
Desirable
- Some Knowledge of GDPR requirements
- Some knowledge of diversity/cultural requirements
- Some knowledge of Health & Safety issues and risk identification
- Some knowledge of moving & handling issues
Person Specification
Training.
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area
- Must be willing/able to undergo job development and training and maintain skills
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
Experience
Essential
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc
- In using email, maintaining and updating paper and electronic diaries, arranging meetings
- In working as an effective team member
- understanding of the need to maintain strict confidentiality
- In using a degree of initiative
- In organising and prioritising own tasks in order to meet deadlines.
Desirable
- Secretarial/administrative/customer service experience
- In copy typing /audio typing
- In working in a caring environment at a band 2 or equivalent level of competence
- Of NHS software programmes
- In working in a busy environment with competing demands.
Qualifications
Essential
- Must be appropriate to the role:
- NVQ level 2 or RSA II or OCR II (or equivalent level of qualification in related subject eg business admin, typing/word processing, customer services).
- Or, be able to demonstrate competency at level 2
Desirable
- Willingness to undertake further study/development
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach
- Dress appropriately for the environment
- Ability to travel around the Trust as appropriate to role
Special Knowledge and Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages
- In decision-making and prioritisation
- Good Customer care skills
- Good interpersonal skills
- Diversity/Cultural awareness
- Resilience to pressure and exposure to emotional/distressing situations
- Non-judgemental, empathetic manner
- Able to use observation skills to identify potential risks and act appropriately
- Demonstrates Trust Values
- Able to fulfil the requirements of the Trusts value based induction
Desirable
- Some Knowledge of GDPR requirements
- Some knowledge of diversity/cultural requirements
- Some knowledge of Health & Safety issues and risk identification
- Some knowledge of moving & handling issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
