Job responsibilities
KEY RESULT
AREAS:
1.1 Care provision:
To deliver excellent
levels of care/therapy/customer services to people. Regularly assess, problem
solve, evaluate and report to health care professionals, in a timely and
proactive manner when these standards have not been met, enabling appropriate
action to be taken. Implement planned actions in response, communicating
changes to service users, carers and registered health care professionals as
appropriate.
Proactively and
positively contribute to the achievement of clinical outcomes through
individual and team effort. Manage the service user experience with the focus
being on delivering excellent customer services.
Work independently,
prioritising own work, exercising initiative and judgement. Refer and seek
guidance/supervision on issues outside of post holders level of competence or
authority to senior health care professionals.
Participate in the
assessment/admissions/discharge, formulation and implementation of
individualised packages of care to help maximise service user functioning,
recovery and rehabilitation potential.
Provide agreed clinical
treatment, therapeutic activities and rehabilitation programmes to allocated
service users. Support health care professionals to co-ordinate the patient
pathway from referral to discharge; supporting on all aspects of goal planning;
help organise & contribute to any team reviews or user/carer meetings.
Responsible for service user documentation.
Required to concentrate
for periods of time, depending upon the care intervention/care plan eg, undertaking
supportive observations, perform a range of agreed procedures (where
appropriate to the role), which may include, eg, BP, TPR. ECG, phlebotomy, urinalysis,
oral swabs, wound care, handling bodily fluids etc, and where protocols exist
request additional tests. To accurately record clinical measurements and
physical observations taken and identify and respond appropriately to any
identified risks.
Promote comfort and
well-being by ensuring service user needs are timely met eg, emotional, personal,
environmental physical etc. Including, where appropriate, vital signs,
continence care, pressure area care, wound care, nutrition, hydration, foot
care, mood identification and suicide risk etc. Support individuals to manage
their own health and social wellbeing and promote individual positive
self-esteem and sense of identity.
Work with sensitivity and
an understanding of the issues experienced by service users.
Work in a flexible and
collaborative manner with others, adapting to the needs of the service, despite
many demands on attention.
Act as a link or assistant
link for a specific area of practice.
Assist in the promotion
of an open, welcoming, person-centred culture for service users, carers and
colleagues, Seek and support feedback from service users and undertake patient
satisfaction surveys to aid service improvement as required.
Maintain accurate and
contemporaneous care documents. Report observations and other service user
information in written and electronic format. Use appropriate
documentation/systems in accordance with local and Trust standards demonstrating
competent IT skills, accurate data inputting and use of the internet.
Use effective
verbal/written communication at all times, incorporating tact, empathy,
consideration, courtesy and confidentiality. Adapt style of communication to
respond to service user communication difficulties and psychological, social,
physical and spiritual needs.
Build and sustain
effective communications with others as required to ensure good team working
and collaborative working practices. Disseminate knowledge, and information to
those who need to know.
Effectively manage and
support individuals who exhibit challenging behaviour or present a significant
imminent risk to themselves or others. Recognise and respond to changes in
their presentation, including reporting the issue to a registered health care
professional as required. Respond appropriately to any emergency situation eg,
including initiating use of PMAV.
Undertake supportive
observation/interventions minimising the negative effects of disruptive/abusive
behaviour, or in the prevention and management of violence and aggression
(PMVA). Utilise de-escalation and physical control techniques as necessary. Taking
reasonable steps to protect themselves from the risk of violence.
If appropriate to the
role, when directed by a health care professional, accompany/escort service
users within/outside Trust grounds, including the supervision of Health Care
Support Workers undertaking escort duties.
Ensure action to reduce
risks to health and safety and that all possible steps are taken in
identifying, managing and reporting risks, to help safeguard the welfare,
safety and security of people, eg, children, service users visitors and staff.
Contribute to the reduction of hazards in the environment, considering safety,
security, theft or damage.
Responsible for ensuring
safe infection prevention and control by using protective equipment, safe
disposal of healthcare waste, performing hand hygiene, cleaning, disinfecting
etc.
Understand the roles and
contributions of other care providers in and outside of the team, enabling
those who are significant to the service user to play an active role in their
care.
Proactively identify
additional activities in accordance with the role, which would increase
postholder efficiency and the efficiency of the team; offer suggestions for
improvement and implement these activities in agreement with the team.
Develop and
support the Trusts
culture of collaborative, flexible
cross-team working and commitment
to delivering quality services and outcomes, which maintain the Governments policies on public
health.
Maintain and continuously
improve skills and understanding of health and social care services, including
systems, policy and current good practice. Particularly with regards to own
area of work and service users and which significantly contributes to the
services stated objectives & aims.
Make use of opportunities
for sharing good practice and learning.
Proactively identify
additional activities in accordance with your role, which would increase your
efficiency and the efficiency of the service, offer suggestions for improvement
and implement these activities in agreement with your team.
Undertake any additional
duties deemed appropriate to the role.
1.2 Working as part of a Team:
Work within other
clinical areas as the clinical situation and staffing levels require.
As part of a team,
deliver person centred care whilst meeting the service standards and
objectives.
Provide and receive
service user information using tact, reassurance, empathy and persuasive skills
as required. Act within the 8 principles of the Data Protection Act 1988.
Contribute to
ward/department/team meetings offering suggestions for quality improvement.
Actively engage in good team working to facilitate effective relationships with
all health professionals.
Maintain strong working
relationships and communication links with the team and others in achieving/improving
service/quality standards.
Contribute to and make
suggestions about projects, including audit and quality initiatives pertinent
to the role.
Take part in team
reflection and investigation of complaints and Adverse Risk Incidents as directed
to ensure that lessons are learned from mistakes and that team working is
enhanced.
Comply with corporate
governance structures in keeping with the principles and standards set out by
the Trust.
Engage with external
partners/ stake holders (e.g. service users, health care professionals,
representative bodies)
1.3 Managing Self:
Participate in clinical
supervision to develop skills and knowledge of clinical care and practice and
apply continuous reflection on own practice and evaluate own practice eg,
values, priorities, interests and effectiveness and synthesise new knowledge
into the development of your own practice and those you supervise.
Undertake timely and
appropriate mandatory training, study days, in-service training programmes and
keep up to date with changes in operational procedures and developments in
clinical practice.
Seek advice and support
from your line manager, registered health care professional whenever necessary.
Develop knowledge and
basic understanding of and comply with all service/Trust policies and
procedures and relevant legislation eg, Mental Health Act, Childrens Act,
Mental Capacity Act etc.
Promote a positive image
of the Service/Trust.
Actively participate in
the appraisal process using it as a positive means of improving self-awareness,
development and work practice.
Maintain personal and
professional development as identified in your performance review to meet the
changing demands of
the job, participate in appropriate training
activities and encourage and support
staffs development and training.
Make changes in own
practice based on up to date evidence and research findings & offer suggestions for the
improvement within ward/department
To participate in a
comprehensive training programme, based on experiential, formal & informal
learning, to ensure all competencies are reviewed and documented. Competency programme to be completed within 2
years of start date.
Act as an advocate for
the Trust & its contribution to the Health Service arena through creating
and maintaining effective partnerships and relationships with staff, service
users, general public and partner organisations.
For full Job Description please see attached in Supporting Documents
