South West Yorkshire Partnership NHS Trust

Senior Security Officer

This job is now closed

Job summary

The NHS takes security very seriously. Patients and staff need to be kept safe while in hospital, so access must be limited to people with a genuine reason to be on hospital premises.

As a security officer, you will play a central role to help create a safe and secure environment for patients, visitors and staff across all our premises.

Security officers are based at our Fieldhead hospital site, but spend a lot of their time around the site, making sure everything is safe and secure and talking to staff and patients. Security staff need to outgoing to ensure that we create a security awareness with NHS colleagues and patients, while patrolling the grounds and car parks.

We require a level of experience and training in security or customer service, particularly dealing with challenging situations. SWYPFT requires relevant training and the basic training we are looking for are Security Industry Authority (SIA) Door Supervisor- or Security Officer Licence.

We expect a good standard of numeracy and literacy and require a GCSEs (or equivalent) in English and maths. We also require a driving licence for this role.

When you join the NHS in a security role, you will have an introduction to the hospital site, the departments and their systems and procedures. You will be expected to keep your skills and knowledge up to date by going on short courses on particular topics, such as conflict resolution or physical intervention.

Main duties of the job

As a security officer, you will play a central role to help create a safe and secure environment for patients, visitors and staff across all our premises by:

making sure visitors have a reason to be in the hospital

ask official visitors to sign in and issue them with a pass

deal with any incidents which might threaten the security of staff and patients

where possible, diffuse potentially difficult situations

call in police or other emergency services if required

monitor CCTV

patrol the outside of the hospital including the grounds

advise managers and clinical staff on security issues

The right person for the Security Officer role need to be:

able to understand a situation quickly

calm in stressful situations

confident and reassuring

resilient in dealing with other people’s challenging behaviour

able to follow procedures

able to work alone or in a team

prepared to go into unknown or unpredictable situations

physically fit for walking and standing

good communication skills

teamwork skills

customer service skills

All employees of the Trust are strongly encouraged to be fully vaccinated against COVID-19 to protect patients.

About us

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative .

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers. We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.

Date posted

01 September 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9378-QA0984

Job locations

Facilities Department

Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF1 3SP

Job description

Job responsibilities

JOB PURPOSE

The personal safety at all times of the patients, staff and visitors. The protection of property against fraud, theft and criminal damage, to ensure the smooth uninterrupted delivery of health care.

JOB SUMMARY

The Senior Security Officer will undertake, under own initiative, a full range of security duties to help prevent, deter and detect crime to protect all Trust property.

MAIN DUTES AND RESPONSIBILITES

PROFESSIONAL

1. Responsible for the supervision of internal security staff and external contractors.

2. External patrol of all properties as directed to detect and prevent intruder damage.

3. Patrol of grounds and building to prevent damage by fire, flood and theft.

4. Undertake official driving duties as required.

5. To operate trust vehicles in a reasonable manner, complying with all current road traffic regulations

6. Check window and doors on vulnerable property and the securing of same as required.

7. Deal with disturbances and the escorting of unauthorised person off the premises.

8. Provide a Ward/Department presence in situations where patients and/or visitors are being or potentially being violent or aggressive.

9. Carry out investigations when required of any loss or breaches of security and undertake any other follow-up enquiries as necessary.

10. Assist at the scene of road traffic accident within hospital grounds and at the scene of major incidents.

11. Provide an escort when requested for staff in vulnerable locations.

12. Assist in transferring resuscitation equipment within the hospital in an emergency and other transport duties when required.

13. Provide security assistance as required in accordance with Emergency Response Procedure, Missing Patient Policy and Emergency Planning Policy.

14. Deal with all aspects of car parking related issues including complaints.

15. Supervise car parks and support drivers with provision of information in relation available spaces within car parks.

16. To be fully conversant with all operational aspects of CCTV systems in relation to the recording and storage of images.

17. To be fully conversant in the Trust Policy regarding data protection and information governance, especially in relation to recorded data on security systems.

18. Assist at scenes of fire alarms in accordance with Trust policy.

19. Act as hospital key holder and respond to issue requests as necessary.

120. Train and support new security officers to settle into their new role to ensure a productive security service.

COMMUNICATION

1. To liaise on a daily basis with security management on daily activities and updates.

2. To report incidents on burglaries, criminal damage, intruder complaints and all other reportable crime.

3. Report incidents, in writing, in line with Trust Incident Reporting Procedure and maintain authorised records relating to duties.

4. Utilisation of computerised systems in relation to car parking and security.

5. Liaise with outside agencies including requesting police assistance when required.

6. Review practical aspects of security and acquaint the Security Management with any associated problem.

7. Encourage staff to develop an awareness in crime prevention and the protection of hospital property.

8. Communicating with the victims of violence, de-escalating of violent incidents, and calming of violent/distressed people.

9. Promote a Pro-security environment to create a safe and secure environment on all Trust premises.

10. To ensure all work is carried out in a risk free manner and to liaise with the Security Manager to find solutions to the identified risks

11. To Advise the Security Manager of any out of hours complaints regarding security and car parking issues.

12. To investigate complaints when requested by the Security Manager and report all findings

RESOURCES AND FINANCE

1. Perform all Trust banking requirements as per Financial Standing Instructions.

2. Ensure security of all Trust cash movement/collections.

3. Ensure the safe custody of all lost/found property.

TRAINING AND EDUCATION

1. Support the Security Manager to induct and assist in the training of all new starters particularly out of normal working hours.

2. Have health, safety and welfare of self and others and to comply at all times with the requirements of the Health and Safety Regulations and the Working Time Directive.

3. Apply control and restraint techniques as per the approved care and responsibility criteria.

MANAGEMENT/LEADERSHIP PEOPLE/SELF

1. To supervise staff and contractors, ensuring fair allocation of work, customer satisfaction is maintained and developed.

2. To implement Trust policies and guidelines to staff.

3. Undertake duties of a lower grade as appropriate.

4. The requirement to accurately hand over their period of duty to their colleagues to maintain continuity of service.

5. To work with minimum supervision and where required by rota commitment to work alone.

PATIENT CONTACT

1. Deal with both in-patients and out-patients, on a face-to-face basis, in circumstances involving violent/aggressive behaviour.

2. Receive complaints of crime from patients.

MISCELLANEOUS

1. To report accidents/incidents immediately and in accordance with Trust policy.

2. To be courteous and polite at all times to service users and provide a friendly efficient service.

3. To work closely with Ward Managers and work along side patients and have an understanding of their needs whilst carrying out duties.

4. Establish good working relationships with all points of contact with facilities users, ensuring they are kept informed about the progress of work as required.

7. To take reasonable precautions when handling Trust property.

8. The postholder may be required to carry out duties which are of lesser skill nature than the post for which he/she is employed.

9. The postholder will be expected to work at any properties throughout the Trust as instructed by the Security Manager.

10. The postholder will on occasions be required to work overtime/change working hours if the need of service dictates.

11. All Trust employees are expected to maintain existing skills and develop/receive training in new skills as required to carry out work of the Trust.

12. To ensure the appropriate use of safety and protective clothing and equipment, as required by good working practice and the Health and Safety at Work Act.

13. To read understand and apply safety guidance notes, hazard letters, fire instructions and other such documents as issued to the postholder by Security Manager.

14. It is the responsibility of all Trust employees to ensure that all duties are carried out in accordance with “best practice” Risk Management.

15. All employees are expected to observe the Trust’s Equal Opportunities Policy, vision, mission and values in their behaviour to the public and fellow employees.

16. The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments.

For full duties of the role please see attached job description.