Job summary
1 x 37.5 hours per week - internal only
Hello, my name is Matt Brown,
and I am the Security Lead for the Forensic Care Group.
The forensic care group
comprises of one hundred and forty-four beds.
The Newton Lodge
provides the following Medium Secure specialist care areas:
Male Psychiatric
Intensive Care Bronte Ward (7 beds)
Male
Assessment Pathway Hepworth Ward (15 beds)
Male
Treatment Responsive Pathway Priestley Ward (17 beds)
Male
Enhanced Recovery Pathway Waterton Ward (16 beds)
Male Pathway Rehab and Recovery, Vulnerable
Patients Chippendale Ward (12
beds)
Specialist
Womens Pathway Johnson Ward (15 beds)
Specialist
Learning Disability Pathway Appleton Ward (8 beds)
Bretton Centre provides the following Low Secure specialist care areas:
Male
Acute Admission Sandal Ward (16
beds)
Male
Rehab Thornhill Ward (15 beds)
Male
Pre-discharge Unit Ryburn Ward (7
beds)
Newhaven is a specialist Low Secure Male Learning Disability Service (16 beds)
We are looking for a highly motivated, enthusiastic, flexible and
resourceful individual to come and join our Security Portering Team and help us
provide a highly responsive service to meet our patients and carers needs.
All employees of the Trust are strongly encouraged to be
fully vaccinated against COVID-19 to protect patients.
Main duties of the job
In this role you will be an
integral part of the Security Porter team and you will be required to provide
excellent customer service, security
awareness, contribute to service development and the maintenance of high
clinical standards. The
services will meet your development needs through comprehensive induction,
staff appraisal, regular management and clinical supervision
As a Security Porter, you will be confident, have excellent people
skills and be able to work in a high-pressure environment. Excellent customer service is a
priority as well as ensuring that our practice is safe and effective.
You will act as a source of
expertise, demonstrate your problem-solving skills, manage resources, act as a
point of contact for the inpatient areas and the wider service/external
agencies/wider community.
It can be quite a challenging environment at times, so a positive
attitude, compassion, resilience and vigilance are important.
The successful candidate
will be expected to work a 24-hour shift system to ensure a point of contact is
provided throughout the day, night and weekends.
At
the time of advertising, this role does not meet the minimum requirements set
by UK Visas and Immigration to sponsor candidates to work in the UK. For this
reason, we are unable to sponsor anyone for a skilled worker visa for this role.
We
are happy to accept applications from candidates who can prove their right to
work in the UK or via alternative visa routes.
About us
We
are a specialist NHS Foundation Trust that provides community, mental health
and learning disability services for the people of Barnsley, Calderdale,
Kirklees and Wakefield. We also provide low and medium secure services and are
the lead for the west Yorkshire secure provider collaborative.
Our mission is
to help people reach their potential and live well in their communities, we do this
by providing high-quality care in the right place at the right time. We employ
staff in both clinical and non-clinical services who work hard to make a
difference to the lives of service users, families and carers.
We encourage
and welcome applications from all protected characteristic groups, we value
diversity and want our workforce to be reflective of our communities.
Being
a foundation Trust means were accountable to our
members, who can have a say in how were run. Around 14,300 local people
(including staff) are members of our Trust.
Join
us and you will be one of over 4,500 staff committed to supporting and improving
the mental, physical and social needs of the thousands of people we meet and
help each year.
We
are committed
to safeguarding and promoting the welfare of children, young people and
vulnerable adults and expects all colleagues and volunteers to share this
commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job description
Job responsibilities
JOB SUMMARY
The post holder
will contribute to a high quality reception and clerical service, which will
support the clinical team in the delivery of high quality service user
care. They will co-ordinate the
day-to-day reception area within the Forensic BDU, undertake all aspects of
work in the reception area in collaboration with other reception staff and the
unit manager or nurse in charge. They
will monitor all persons entering and leaving the unit, operate the telephone
system and ensure the provision and maintenance of accurate data and
administrative systems.
Responsibilities
will also include the physical security checks of external building and fences,
internal checks of non-patient areas and the monitoring and maintenance of a
range of security systems.
The post holder
will work with minimum supervision and be prepared to work flexibly to ensure
that the reception area is appropriately staffed.
This
job description is an outline of the main duties of the post. The postholder will be required to undertake
other duties commensurate with the grade as directed.
The content of this post will be reviewed in consultation with the
postholder when necessary and in line with the service developments.
KEY RESULT AREAS:
Administrative
1.
To provide a helpful and professional meeting
and greeting service for any person who presents at the reception area,
answering queries and providing escorts around the service.
2.
Responsible for maintaining a high standard of
quality care throughout the Unit and addressing any concerns not meeting these
standards proactively.
3.
To take and relay messages over the telephone
and in person from other professional/clerical staff, members of the public,
service users and carers and take timely and appropriate action.
4.
To maintain and administer routine security
systems. These include the recording of
all arrivals and departures of service users, visitors and staff, and
monitoring and responding to community support services.
5.
Record team whereabouts on a relevant database
and bring to the attention of the nurse in charge when a member of staff fails
to return to the Unit.
6.
To take responsibility for the issue and
checking of all security equipment and systems, including mobile phones, keys,
restraint and personal alarms.
7.
To carry out routine and specific security
checks including searching the Units grounds, external windows, lights, doors
and fire exits.
8.
To maintain a continual awareness of security
issues, taking action in response to emergency situations and informing
management of any breaches in security procedures.
9.
To provide clinical and security reports,
update manual and electronic data systems as required.
10.
To provide administrative support on a
rotational basis to wards, for example filing, photocopying and the maintenance
of administrative systems.
11.
To operate the reception computer, to develop
and update reception paperwork, book meeting rooms and plan service user visits
in line with Unit security policies.
12.
To arrange meetings and room bookings as
required and to maintain diaries as appropriate.
13.
To prepare letters, memoranda, reports, duty
rotas (typing) and other template correspondence, using available IT systems.
14.
To be responsible for the receipt, date
stamping and timely distribution of internal and external mail.
15.
To be responsible for the faxing of
confidential information to the appropriate people in a timely manner. To ensure that incoming faxes are logged and
distributed immediately on receipt to the appropriate person.
16.
Collect, collate and produce accurate
statistical information as required.
17.
Monitor close circuit TV system reporting
faults and discrepancies to nurse in charge.
18.
Induct new staff and visitors in the use of the
alarm activation system.
19.
Induct new starters into the operation of the
reception and associated system/policy.
20.
Refer new visitors to the Visiting Policy and
the banned items list.
21.
Keep accurate historical records (for audit
purposes etc) of visits, service user leave, keys and alarms issued.
22.
Be aware of the health and safety needs of
service users, visitors and colleagues.
Maintain confidentiality at all times.
Report verbally and in writing information regarding the circumstances
of service users which could assist in the provision of appropriate care.
23.
Monitor service user whereabouts as per
instruction from qualified Unit staff (who have responsibility for checking
service user Section 17 Leave access).
Use appropriate database to record when the leave commenced and expected
return time; if this is not adhered to, to inform the nurse in charge.
24.
At all times, conduct oneself in a manner which
promotes a positive and professional image of the service and the Trust.
25.
Ensure appropriate ordering of reception
equipment and stationery.
26.
Be aware of the health and safety needs of
service users, visitors and colleagues. Maintain confidentiality at all times.
Report verbally and in writing information regarding circumstances of clients
which assists in the provision of appropriate care.
27. Contribute to
the supervision of the Band 2 Clerical Support Workers in association with the
Unit Manager.
For full details of the role please see the supporting documents attached.
We are aware that an increasing number of applicants are
using AI technology to generate responses on NHS Job application forms. We
strongly discourage this and will conduct a thorough screening process before
selecting candidates to progress to the next stage. If you are using AI to
enhance your application, please disclose this in your NHS Jobs application
form.
Job description
Job responsibilities
JOB SUMMARY
The post holder
will contribute to a high quality reception and clerical service, which will
support the clinical team in the delivery of high quality service user
care. They will co-ordinate the
day-to-day reception area within the Forensic BDU, undertake all aspects of
work in the reception area in collaboration with other reception staff and the
unit manager or nurse in charge. They
will monitor all persons entering and leaving the unit, operate the telephone
system and ensure the provision and maintenance of accurate data and
administrative systems.
Responsibilities
will also include the physical security checks of external building and fences,
internal checks of non-patient areas and the monitoring and maintenance of a
range of security systems.
The post holder
will work with minimum supervision and be prepared to work flexibly to ensure
that the reception area is appropriately staffed.
This
job description is an outline of the main duties of the post. The postholder will be required to undertake
other duties commensurate with the grade as directed.
The content of this post will be reviewed in consultation with the
postholder when necessary and in line with the service developments.
KEY RESULT AREAS:
Administrative
1.
To provide a helpful and professional meeting
and greeting service for any person who presents at the reception area,
answering queries and providing escorts around the service.
2.
Responsible for maintaining a high standard of
quality care throughout the Unit and addressing any concerns not meeting these
standards proactively.
3.
To take and relay messages over the telephone
and in person from other professional/clerical staff, members of the public,
service users and carers and take timely and appropriate action.
4.
To maintain and administer routine security
systems. These include the recording of
all arrivals and departures of service users, visitors and staff, and
monitoring and responding to community support services.
5.
Record team whereabouts on a relevant database
and bring to the attention of the nurse in charge when a member of staff fails
to return to the Unit.
6.
To take responsibility for the issue and
checking of all security equipment and systems, including mobile phones, keys,
restraint and personal alarms.
7.
To carry out routine and specific security
checks including searching the Units grounds, external windows, lights, doors
and fire exits.
8.
To maintain a continual awareness of security
issues, taking action in response to emergency situations and informing
management of any breaches in security procedures.
9.
To provide clinical and security reports,
update manual and electronic data systems as required.
10.
To provide administrative support on a
rotational basis to wards, for example filing, photocopying and the maintenance
of administrative systems.
11.
To operate the reception computer, to develop
and update reception paperwork, book meeting rooms and plan service user visits
in line with Unit security policies.
12.
To arrange meetings and room bookings as
required and to maintain diaries as appropriate.
13.
To prepare letters, memoranda, reports, duty
rotas (typing) and other template correspondence, using available IT systems.
14.
To be responsible for the receipt, date
stamping and timely distribution of internal and external mail.
15.
To be responsible for the faxing of
confidential information to the appropriate people in a timely manner. To ensure that incoming faxes are logged and
distributed immediately on receipt to the appropriate person.
16.
Collect, collate and produce accurate
statistical information as required.
17.
Monitor close circuit TV system reporting
faults and discrepancies to nurse in charge.
18.
Induct new staff and visitors in the use of the
alarm activation system.
19.
Induct new starters into the operation of the
reception and associated system/policy.
20.
Refer new visitors to the Visiting Policy and
the banned items list.
21.
Keep accurate historical records (for audit
purposes etc) of visits, service user leave, keys and alarms issued.
22.
Be aware of the health and safety needs of
service users, visitors and colleagues.
Maintain confidentiality at all times.
Report verbally and in writing information regarding the circumstances
of service users which could assist in the provision of appropriate care.
23.
Monitor service user whereabouts as per
instruction from qualified Unit staff (who have responsibility for checking
service user Section 17 Leave access).
Use appropriate database to record when the leave commenced and expected
return time; if this is not adhered to, to inform the nurse in charge.
24.
At all times, conduct oneself in a manner which
promotes a positive and professional image of the service and the Trust.
25.
Ensure appropriate ordering of reception
equipment and stationery.
26.
Be aware of the health and safety needs of
service users, visitors and colleagues. Maintain confidentiality at all times.
Report verbally and in writing information regarding circumstances of clients
which assists in the provision of appropriate care.
27. Contribute to
the supervision of the Band 2 Clerical Support Workers in association with the
Unit Manager.
For full details of the role please see the supporting documents attached.
We are aware that an increasing number of applicants are
using AI technology to generate responses on NHS Job application forms. We
strongly discourage this and will conduct a thorough screening process before
selecting candidates to progress to the next stage. If you are using AI to
enhance your application, please disclose this in your NHS Jobs application
form.
Person Specification
Experience
Essential
- Demonstrable clerical experience in a busy office environment.
- Demonstrable experience of dealing with the general public or customers.
- Experience of data input and retrieval.
- Experience of using Microsoft Office applications.
Desirable
- In working in a caring environment.
- Experience of providing a reception service to staff and the genera public.
- Experience of email and scheduler systems.
- Experience of note or minute taking of meetings.
- Experience of collating statistical information.
Special Knowledge/Skills
Essential
- Basic literacy and numeracy skills.
- Good communication skills.
- Able to work as part of a team.
- Good telephone manner.
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
Desirable
Physical Attributes
Essential
- Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
Qualifications
Essential
- NVQ level 3 (or equivalent qualification) or, RSA lll.
- Or, be able to demonstrate competency at level 3.
Desirable
- Willingness to undertake further study/development.
Personal Attributes
Essential
- Genuine interest in working within this area.
- Enthusiastic, motivated, professional, resourceful, flexible and adaptable
- Good time management skills.
- Able to use tact/diplomacy and common sense.
- Committed to team working and providing the best possible care for service users.
- Able to adapt to change.
- Act as a positive role model to other members of the team.
Person Specification
Experience
Essential
- Demonstrable clerical experience in a busy office environment.
- Demonstrable experience of dealing with the general public or customers.
- Experience of data input and retrieval.
- Experience of using Microsoft Office applications.
Desirable
- In working in a caring environment.
- Experience of providing a reception service to staff and the genera public.
- Experience of email and scheduler systems.
- Experience of note or minute taking of meetings.
- Experience of collating statistical information.
Special Knowledge/Skills
Essential
- Basic literacy and numeracy skills.
- Good communication skills.
- Able to work as part of a team.
- Good telephone manner.
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
Desirable
Physical Attributes
Essential
- Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
Qualifications
Essential
- NVQ level 3 (or equivalent qualification) or, RSA lll.
- Or, be able to demonstrate competency at level 3.
Desirable
- Willingness to undertake further study/development.
Personal Attributes
Essential
- Genuine interest in working within this area.
- Enthusiastic, motivated, professional, resourceful, flexible and adaptable
- Good time management skills.
- Able to use tact/diplomacy and common sense.
- Committed to team working and providing the best possible care for service users.
- Able to adapt to change.
- Act as a positive role model to other members of the team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
