Service Manager - Kirklees MHST/Core

Job responsibilities

The postholder will be responsible for the leadership, operational and financial management of the Child and Adolescent Mental Health Services in the Calderdale and Kirklees localities. The postholder will ensure that all performance targets are met, enable staff development and training to be addressed and ensure that service user and carer needs are central to the delivery of services.

The postholder will adopt a collaborative partnership working approach in order to contribute to the wider service development in relation to the whole system of Child and Adolescent Mental Health Services in the localities and SWYPFT.

This job description is an outline of the main duties of the post. The postholder will be required to undertake other duties commensurate with the grade as directed.

The content of this post will be reviewed in consultation with the postholder when necessary and in line with the service developments.

KEY RESULT AREAS:

1 Management and Leadership

Ability to work in a Trustwide CAMHS leadership team and create, maintain and enhance effective working relationships focused on the delivery of health care within a changing and evolving NHS. This will be achieved by:

1.1 Managing and Leading Staff

- Managing, motivating and advising staff within the service and being accountable to the C&K CAMHS General Manager for the delivery of the Calderdale CAMHS and Kirklees CAMHS services.

- Managing staff recruitment and retention and undertaking the role of appointing officer at interview panels.

- Ensure that all staff within the service receive annual appraisals and supervision in line with relevant Human Resources policies ensuring personal development needs are identified and linked with service requirements.

- Undertake appraisals of senior staff within the service.

- Manage staff absence in line with Human Resources policy.

- Encourage staff to be actively involved in service planning and encourage feedback, discussions and learning.

- Undertake disciplinary investigations when required.

- To manage grievances within the service.

- Participate in 24-hour management cover for a geographical area, reporting to the Director on call out of hours.

- Ensure SWYPFT policies, procedures and guidance are communicated throughout own services and ensure compliance with them.

- Responsible for managing highly complex and sensitive complaints, serious untoward incidents and near misses in accordance with Trust policies.

1.2 Managing Resources

- Have responsibility for delegated pay and non-pay budgets, monitoring expenditure and maintaining appropriate prudent fiscal control.

- Manage the resources to enable the delivery of the CIP ensuring services are of a high quality, efficient and best value.

1.3 Self Management

- Being accountable for maintaining competence and personal development in order to meet the skills required for the post. This includes furthering management and leadership skills in order to interpret, implement and monitor national and SWYPFT initiatives and organisational policies.

- Prioritising work and managing time effectively.

- Acting professionally at all times.

- Keeping up to date with professional registration requirements.

1.4 Service Development Leadership

- Responsible for the development of the CAMHS business plan which is underpinned by the organisations visions, values and goals.

- Ensure compliance with:

o Care Quality Commission standards

o NICE guidelines

o National Frameworks

o Quality indicators

o Agreed key performance indicators

- Provide CAMHS advice and leadership to support and inform an evidence-based approach for commissioning and developing high quality, equitable services for the local population. This will include contributing to evaluation and quality assurance in specific areas and preparing action plans in line with changing needs.

- Develop and strengthen partnerships and networks at local, regional and national level and contribute to local policy setting reports on the needs of children and young people across the Calderdale and Kirklees localities.

- Undertake service reviews and develop service improvement plans in line with agreed service specifications.

- Responsible for ensuring SWYPFT contributes to the development of interagency and interdisciplinary short and long term strategic plans for securing health improvements and reducing inequalities. This will involve working in partnership with a range of agencies such as those in the statutory and non-statutory, voluntary and private sectors.

- Work actively with other key health professionals within existing children and young peoples services, particularly local authorities primary and secondary health care in order to secure the successful delivery of services and joint pathway.

- To carry out regular service evaluation specific audits and reporting in order to monitor service delivery and identify areas for service improvement.

- The postholder will be responsible for developing local policies and protocols in relation to the delivery of CAMHS within the organisation.

- Ensure users, carers and patients are effectively engaged in the development and evaluation/review of services in accordance with the SWYPFT Engagement Strategy.

- Working collaboratively with lead clinicians, promote a culture of continuous service improvement and promote the principles of integrated governance throughout CAMHS to ensure efficient and effective delivery of services.

- Work in collaboration with commissioning colleagues to ensure robust service level agreements are in place.

For full job description, please see attached supporting documents.

Qualifications

Essential

• Relevant degree or equivalent
• Evidence of continuous professional development demonstrating relevant experience and expertise at a post-graduate level
• Professional qualification in, for example; Nursing, OT, clinical psychology, education, social work.

Desirable

• Post graduate management qualification
• Relevant Masters degree

Experience

Essential

• Significant operational management or professional leadership experience pertaining to child health or mental health services
• Experience of leading complex change of clinical services
• Ability and experience of managing resources at a senior level both human and financial
• Previous experience in application of CAPA (Choice & Partnership Approach)
• Experience of partnership working

Desirable

• Public involvement
• Experience of managing children's mental health services
• Previous experience/understanding of CY-IAPT

Training

Essential

• Service improvement methodologies including project management, facilitation, process mapping and demand & capacity management
• Evidence of training in a specialist area, eg registration as a Specialist Practitioner in Mental Health

Desirable

• Post graduate leadership and management training to Masters level or equivalent or willingness to study at this level

Special Knowledge/Skills

Essential

• In depth knowledge of the NHS modernisation agenda
• Knowledge of legislation appropriate to the post, eg child protection
• Knowledge of continuous improvement
• Excellent change management skills
• Negotiation skills
• Effective leadership style with demonstrable motivational and performance skills
• Politically aware knowledge and understanding of wider health community
• Excellent interpersonal and communication skills (both written and verbal)
• Excellent prioritisation and organisational skills
• Ability to work on own initiative and facilitate the work of others
• Presentation skills

Desirable

• Computer literate in MS PowerPoint, Excel, Word and Outlook
• Knowledge of capacity and demand management system (eg CAPA)
• Knowledge of National CY-IAPT programme

Physical Attributes

Essential

• Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• Good general health

Personal Attributes

Essential

• A Current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability)
• Ability to work out of normal working hours occasionally

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).