Job summary
1 x 34.5 hours per week
You will join our team of administration
and clerical officers who are excellent at their jobs as well as friendly and
supportive. We work as part of the
Barnsley community adult and childrens speech and language therapy service.
We hold regular team meetings,
supervision, mentoring and CPD opportunities.
We are committed to pastoral care of staff.
You will be office based and also have
opportunity to work agily.. The work is
varied with contact with service users by phone and email, members of the
speech and language therapy team and other professionals.
Contact our admin supervisors, Carrie Reynolds,
CarrieAnne.Reynolds@swyt.nhs.uk or Sam Sinclair, Samantha.Sinclair@swyt.nhs.uk for more information, giving your name and a
mobile number.
Our Trust is committed to safeguarding children, young people and
vulnerable adults, expecting all colleagues to be the same.
At
the time of advertising, this role does not meet the minimum requirements
(salary threshold or occupational requirements) set by UK Visas and Immigration
to sponsor candidates to work in the UK. For this reason, unfortunately we are
unable to sponsor anyone on a visa for this role at this moment in time.
All employees of the Trust are strongly encouraged to be
fully vaccinated against COVID-19 to protect patients.
Main duties of the job
The main duties
of the post are:
To provide a comprehensive,
efficient and confidential administrative support to the clinical services
under the supervision of the Administrative Supervisors
To contribute and inform
decision making within the service based on good understanding of service
provision
To
act as principal point of contact for service users and other professionals
To work
with sensitivity and
have a good understanding of
service provision and issues
experienced by its users.
To develop and maintain good
working relationships by being flexible, adaptable, polite, positive,
empathetic and communicating effectively and informatively
To prioritise
own tasks, exercising a degree of independence,
initiative and judgement, assessing situations and identifying and resolving potential problems drawing on your own
resilience
To use effective
verbal/written communication,
incorporating tact, empathy, consideration and courtesy
We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. We strongly discourage this and will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.
About us
We
are a specialist NHS Foundation Trust that provides community, mental health
and learning disability services for the people of Barnsley, Calderdale,
Kirklees and Wakefield. We also provide low and medium secure services and are
the lead for the west Yorkshire secure provider collaborative.
Our mission is
to help people reach their potential and live well in their communities, we do this
by providing high-quality care in the right place at the right time. We employ
staff in both clinical and non-clinical services who work hard to make a
difference to the lives of service users, families and carers.
We encourage
and welcome applications from all protected characteristic groups, we value
diversity and want our workforce to be reflective of our communities.
Being
a foundation Trust means were accountable to our
members, who can have a say in how were run. Around 14,300 local people
(including staff) are members of our Trust.
Join
us and you will be one of over 4,500 staff committed to supporting and improving
the mental, physical and social needs of the thousands of people we meet and
help each year.
We
are committed
to safeguarding and promoting the welfare of children, young people and
vulnerable adults and expects all colleagues and volunteers to share this
commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job description
Job responsibilities
JOB SUMMARY
Service
user contact referred to in this Job description will only apply when working
within a clinical area.
The
post-holder will:
under the supervison/direction of the
Administrative Supervisor, within a delegated framework for agreed tasks and seeking
support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative
service to clinical/support services, in an efficient and confidential manner.
provide services within well-established
policies, procedures, protocols, guidelines, whilst acting within the required
sphere of competences for the role at all times.
demonstrate sound knowledge of the
service to enable the post holder
to contribute and inform decision making within the service.
may work within clinical environments where
conflict resolution may be required.
act as principal point of contact
for users of the service eg,individuals from within/outside the Trust, service
users and members of the public etc.
work flexibly
to meet the needs of the service.
develop and maintain good working relationships
by being, flexible, adaptable, polite, positive and empathetic, communicating
effectively and informatively.
work with sensitivity and have a
good understanding of the service provision and issues experienced by its users.
prioritise own tasks, exercising a degree of independence,
initiative and judgement. Assess situations,
identify and resolve potential problems within own skill set. Refer and seek
guidance on issues outside of postholders level of competency or authority
to the Administrative Supervisor.
work within
well-established departmental/Trust policies, procedures, protocols, guidelines
and established service delivery plans at all times.
use effective verbal/written communication
at
all times,
incorporating tact, empathy, consideration, courtesy and confidentiality.
Adapt style of communication to respond to others user communication difficulties.
ensure the service experienced
is positive
and service user confidentiality is maintained
at all times. Treat users
of the service, colleagues etc, with respect, dignity, courtesy
and in accordance with the Trusts Values.
For full details of the role please see the supporting documents attached.
Job description
Job responsibilities
JOB SUMMARY
Service
user contact referred to in this Job description will only apply when working
within a clinical area.
The
post-holder will:
under the supervison/direction of the
Administrative Supervisor, within a delegated framework for agreed tasks and seeking
support as and when necessary, provide a comprehensive, confidential, Secreterial/administrative
service to clinical/support services, in an efficient and confidential manner.
provide services within well-established
policies, procedures, protocols, guidelines, whilst acting within the required
sphere of competences for the role at all times.
demonstrate sound knowledge of the
service to enable the post holder
to contribute and inform decision making within the service.
may work within clinical environments where
conflict resolution may be required.
act as principal point of contact
for users of the service eg,individuals from within/outside the Trust, service
users and members of the public etc.
work flexibly
to meet the needs of the service.
develop and maintain good working relationships
by being, flexible, adaptable, polite, positive and empathetic, communicating
effectively and informatively.
work with sensitivity and have a
good understanding of the service provision and issues experienced by its users.
prioritise own tasks, exercising a degree of independence,
initiative and judgement. Assess situations,
identify and resolve potential problems within own skill set. Refer and seek
guidance on issues outside of postholders level of competency or authority
to the Administrative Supervisor.
work within
well-established departmental/Trust policies, procedures, protocols, guidelines
and established service delivery plans at all times.
use effective verbal/written communication
at
all times,
incorporating tact, empathy, consideration, courtesy and confidentiality.
Adapt style of communication to respond to others user communication difficulties.
ensure the service experienced
is positive
and service user confidentiality is maintained
at all times. Treat users
of the service, colleagues etc, with respect, dignity, courtesy
and in accordance with the Trusts Values.
For full details of the role please see the supporting documents attached.
Person Specification
Special Knowledge/Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
- In, decision-making and prioritisation.
- Knowledge of Data Protection Act.
- Customer care skills.
- Good interpersonal skills.
- Diversity/Cultural understanding.
- Resilience to pressure and exposure to emotional, distressing situations.
- Non-judgemental, empathetic manner.
- Able to use observation skills to identify potential risks and act appropriately.
- Demonstrates Trust Values.
- Able to fulfil the requirements of the Trusts value based induction.
Desirable
- Knowledge of information governance.
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
Experience
Essential
- Recent Secretarial/administrative experience and copy /audio typing.
- Note/minute taking.
- In using email, maintaining and updating paper and electronic diaries, arranging meetings.
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook, PowerPoint etc.
- In working as an effective team member with minimum supervision.
- In working in a busy environment with competing demands.
- Understanding of the need to maintain strict confidentiality.
- In using a degree of initiative.
- in organising and prioritising own tasks in order to meet deadlines.
Desirable
- In working in a caring environment.
- In dealing with the public.
Qualifications
Essential
- As appropriate to the role:
- NVQ level 3 (or equivalent qualification) or, RSA lll.
- Or, be able to demonstrate competency at level 3.
Desirable
- Willingness to undertake further study/development.
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach.
- Dress appropriately for the environment.
- Ability to travel around the Trust as appropriate to role.
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
Person Specification
Special Knowledge/Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
- In, decision-making and prioritisation.
- Knowledge of Data Protection Act.
- Customer care skills.
- Good interpersonal skills.
- Diversity/Cultural understanding.
- Resilience to pressure and exposure to emotional, distressing situations.
- Non-judgemental, empathetic manner.
- Able to use observation skills to identify potential risks and act appropriately.
- Demonstrates Trust Values.
- Able to fulfil the requirements of the Trusts value based induction.
Desirable
- Knowledge of information governance.
Physical Attributes
Essential
- A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).
Experience
Essential
- Recent Secretarial/administrative experience and copy /audio typing.
- Note/minute taking.
- In using email, maintaining and updating paper and electronic diaries, arranging meetings.
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook, PowerPoint etc.
- In working as an effective team member with minimum supervision.
- In working in a busy environment with competing demands.
- Understanding of the need to maintain strict confidentiality.
- In using a degree of initiative.
- in organising and prioritising own tasks in order to meet deadlines.
Desirable
- In working in a caring environment.
- In dealing with the public.
Qualifications
Essential
- As appropriate to the role:
- NVQ level 3 (or equivalent qualification) or, RSA lll.
- Or, be able to demonstrate competency at level 3.
Desirable
- Willingness to undertake further study/development.
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach.
- Dress appropriately for the environment.
- Ability to travel around the Trust as appropriate to role.
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
