Job summary
1 x 21 hours per week
We have an exciting opportunity for an Equipment Services Officer to join our Barnsley Integrated Community
Equipment Service (BICES) based at Grange Lane Barnsley
The
team provides a wide range of social, health & medical equipment to support
the care needs & promote independence of service users living within the
Barnsley area
The
Equipment Services Officer will undertake a range of Administrative &
Communication duties relating to the effective provision of community
equipment, including storage, processing orders, allocating & co-ordinating
deliveries, database management, stock control, customer service duties,
specific project support, catalogue, service data management, technical advice,
IT & information management.
You
will also provide administrative support for maintenance, cleaning &
decontamination of equipment for re-use, & record transactions made with
service users to support effective use of stock management.
At
the time of advertising, this role does not meet the minimum requirements
(salary threshold or occupational requirements) set by UK Visas and Immigration
to sponsor candidates to work in the UK. For this reason, unfortunately we are
unable to sponsor anyone on a visa for this role at this moment in time.
All employees of the Trust are strongly encouraged to be
fully vaccinated against COVID-19 to protect patients.
Main duties of the job
As
Equipment Services Officer you will:
You must have good
organisation skills
Ability to work
autonomously in prioritising & organising a busy workload
Have excellent
communication skills
Able to work well under
pressure
Able to confidently
communicate with a variety of service users & health care professionals.
Ensure confidentiality
at all times
Work
as part of a team
Maintain
& record accurate details
The successful candidate will provide administrative
support and key duties include:
Working within Electronic Records (e.g. ELMs)
Producing documents using Microsoft Office software
packages
Dealing with telephone calls, messages & service
referrals
Ordering items via our procurement system
We are aware that an increasing number of applicants are
using AI technology to generate responses on NHS Job application forms. We
strongly discourage this and will conduct a thorough screening process before
selecting candidates to progress to the next stage. If you are using AI to
enhance your application, please disclose this in your NHS Jobs application
form.
About us
We
are a specialist NHS Foundation Trust that provides community, mental health
and learning disability services for the people of Barnsley, Calderdale,
Kirklees and Wakefield. We also provide low and medium secure services and are
the lead for the west Yorkshire secure provider collaborative.
Our mission is
to help people reach their potential and live well in their communities, we do this
by providing high-quality care in the right place at the right time. We employ
staff in both clinical and non-clinical services who work hard to make a
difference to the lives of service users, families and carers.
We encourage
and welcome applications from all protected characteristic groups, we value
diversity and want our workforce to be reflective of our communities.
Being
a foundation Trust means were accountable to our
members, who can have a say in how were run. Around 14,300 local people
(including staff) are members of our Trust.
Join
us and you will be one of over 4,500 staff committed to supporting and improving
the mental, physical and social needs of the thousands of people we meet and
help each year.
We
are committed
to safeguarding and promoting the welfare of children, young people and
vulnerable adults and expects all colleagues and volunteers to share this
commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job description
Job responsibilities
KEY RESULT AREAS:
Work
as part of a small team providing high quality, customer focused and effective
delivery of equipment to service users in Barnsley.
Carry
out all duties relating to the effective provision of community equipment,
including storage, processing orders, allocating and co-ordinating deliveries,
database management, stock control, customer service duties, specific project
support (catalogue, service data management, technical advice and
demonstration, IT and information management) proving reports, minor contractor
management and co-ordinating, purchasing and procurement within agreed limits.
Provide
practical support for maintenance, cleaning and decontamination of equipment
for re-use and record all transactions made with service users to support
effective stock management.
Coordinate
the collection, analysis and dissemination of community equipment information
as required.
JOB
DIMENSIONS:
(e.g.
budgetary or supervisory responsibilities)
Purchasing
equipment and other items within agreed limits.
Managing
small amounts of money e.g. petty cash.
Responsible
for delivery, servicing and cleaning schedules for the service and deployment
of staff accordingly.
CORE DUTIES
AND RESPONSIBILITIES:
Service
delivery
1. Deal directly with members of the public,
service users, carers and referring professionals in a sensitive and
considerate manner, processing referrals, providing information and signposting
to other services where appropriate.
2. Act as the initial point of contact for the
service and manage referrals including identifying equipment ordering
requirements, devising delivery schedules and liaising with referrers, patients
and carers.
3 Provide day to day support for the
Clerical Officer, Cleaners/General assistants, Driver/Fitters and technicians
through the planning of delivery, servicing/maintenance and cleaning schedules
to ensure the most effective deployment of the team in order to meet service
priorities.
4. Liaise with suppliers to encourage them to
meet organisational purchasing needs.
5. Ensure that community equipment is issued
in a timely manner to meet performance targets.
6. Assist Driver/Fitters loading or unloading
of vehicles where necessary.
7. Liaise with the CES Technicians and
external service engineers to arrange and coordinate their visits to the
service users homes for all inspection visits regarding the servicing and
maintenance of community equipment.
Administrative
duties
8. Take responsibility for the smooth running
of administrative support for the service by undertaking administrative tasks
as required e.g. processing orders, stock control, customer service duties,
specific project support purchasing and procurement within agreed limits.
9. Take responsibility for the accurate
management, collation, interrogation and inputting of service user information
and records for the ordering, issue and collection of equipment to enable the
collection of accurate statistical returns for management reports.
10. Manage the service database, electronic
ordering system, catalogue of equipment and paper-based systems for tracking
equipment in accordance with Information Governance and Data Protection
requirements.
11. Retrieve technical, patient and asset
information for other relevant staff, departments and contractors within policy
guidelines and is aware when this can and can not be provided.
12. Undertake regular stock takes and analyse
data regarding stock levels. Identify
low stock levels and inform the CES Operational Manager, where necessary
following up on outstanding orders relating to equipment.
Technical
skills
13. Maintain a thorough understanding and awareness
of the full range of community equipment types provided by the service
(including Social, Health, Medical and Sensory
14. Develop sound knowledge of the assembly of
certain specified equipment items through training and to provide advice to
clinicians and service users on the safe usage and maintenance of equipment
items.
15. Maintain a basic knowledge and awareness of
Equipment management legislation and guidelines (LOLER, Electrical, MHRA etc.)
and common manufacturers recommended guidance.
16. Inspect and report faulty equipment to the
CES Operational Manager.
17. Undertake routine Portable Appliance Testing
as required.
18. Use safe moving handling techniques in the
storage of goods and equipment in line with Trust policy.
19. Ensure safe, clean and tidy working
environment at all times for all colleagues, service users and visitors in
accordance with HSE and NHS Health & Safety and Infection Control policies
(please note - this involves the moving and handling of heavy equipment items
on a daily basis).
20. Undertake and assist in other functions as
when required including cleaning, delivery, fitting, collections, stock takes,
warehouse duties, general repairs (minor works) compatible with skills.
Other
duties
21. Undertake regular appropriate learning, in
order to fulfil the requirements of the role and to keep abreast of the various
types of current and new equipment the store may provide.
22. Assist with the induction and in-house
training of new and existing staff.
Participate in the SDR process as an employee and a line manager.
23. Maintain a flexible approach to the working
day, respond to issues as they arise and modify plans to ensure service
priorities are met.
24. Undertake any other duties according to the
needs of the service. The job
description is not intended to be an exhaustive list of activities but rather
an outline of the main areas of responsibility.
Any reasonable changes will be discussed and agreed with the post holder
before any variations to the job description are made.
25. Work within Trust policies, including those
for confidentiality, data protection, health and safety, fire and comply with
Trust Infection Control Policies. Act at
all times in such a manner as to minimise the risk of healthcare associated
infection.
26. Work in accordance with all policies and
procedures for the Community Equipment Service, and contributing to the
development of good working practice.
VDU
user Yes
COMMUNICATION
WITH OTHERS:
Community
Equipment Service Staff
Operations
Manager
Patients
and Carers
Health
Professionals
Technical
Staff
Suppliers
and Contractors
Colleagues
in other Trust Departments
General
Public
For the full job description and details of the role please see the supporting documents attached.
Job description
Job responsibilities
KEY RESULT AREAS:
Work
as part of a small team providing high quality, customer focused and effective
delivery of equipment to service users in Barnsley.
Carry
out all duties relating to the effective provision of community equipment,
including storage, processing orders, allocating and co-ordinating deliveries,
database management, stock control, customer service duties, specific project
support (catalogue, service data management, technical advice and
demonstration, IT and information management) proving reports, minor contractor
management and co-ordinating, purchasing and procurement within agreed limits.
Provide
practical support for maintenance, cleaning and decontamination of equipment
for re-use and record all transactions made with service users to support
effective stock management.
Coordinate
the collection, analysis and dissemination of community equipment information
as required.
JOB
DIMENSIONS:
(e.g.
budgetary or supervisory responsibilities)
Purchasing
equipment and other items within agreed limits.
Managing
small amounts of money e.g. petty cash.
Responsible
for delivery, servicing and cleaning schedules for the service and deployment
of staff accordingly.
CORE DUTIES
AND RESPONSIBILITIES:
Service
delivery
1. Deal directly with members of the public,
service users, carers and referring professionals in a sensitive and
considerate manner, processing referrals, providing information and signposting
to other services where appropriate.
2. Act as the initial point of contact for the
service and manage referrals including identifying equipment ordering
requirements, devising delivery schedules and liaising with referrers, patients
and carers.
3 Provide day to day support for the
Clerical Officer, Cleaners/General assistants, Driver/Fitters and technicians
through the planning of delivery, servicing/maintenance and cleaning schedules
to ensure the most effective deployment of the team in order to meet service
priorities.
4. Liaise with suppliers to encourage them to
meet organisational purchasing needs.
5. Ensure that community equipment is issued
in a timely manner to meet performance targets.
6. Assist Driver/Fitters loading or unloading
of vehicles where necessary.
7. Liaise with the CES Technicians and
external service engineers to arrange and coordinate their visits to the
service users homes for all inspection visits regarding the servicing and
maintenance of community equipment.
Administrative
duties
8. Take responsibility for the smooth running
of administrative support for the service by undertaking administrative tasks
as required e.g. processing orders, stock control, customer service duties,
specific project support purchasing and procurement within agreed limits.
9. Take responsibility for the accurate
management, collation, interrogation and inputting of service user information
and records for the ordering, issue and collection of equipment to enable the
collection of accurate statistical returns for management reports.
10. Manage the service database, electronic
ordering system, catalogue of equipment and paper-based systems for tracking
equipment in accordance with Information Governance and Data Protection
requirements.
11. Retrieve technical, patient and asset
information for other relevant staff, departments and contractors within policy
guidelines and is aware when this can and can not be provided.
12. Undertake regular stock takes and analyse
data regarding stock levels. Identify
low stock levels and inform the CES Operational Manager, where necessary
following up on outstanding orders relating to equipment.
Technical
skills
13. Maintain a thorough understanding and awareness
of the full range of community equipment types provided by the service
(including Social, Health, Medical and Sensory
14. Develop sound knowledge of the assembly of
certain specified equipment items through training and to provide advice to
clinicians and service users on the safe usage and maintenance of equipment
items.
15. Maintain a basic knowledge and awareness of
Equipment management legislation and guidelines (LOLER, Electrical, MHRA etc.)
and common manufacturers recommended guidance.
16. Inspect and report faulty equipment to the
CES Operational Manager.
17. Undertake routine Portable Appliance Testing
as required.
18. Use safe moving handling techniques in the
storage of goods and equipment in line with Trust policy.
19. Ensure safe, clean and tidy working
environment at all times for all colleagues, service users and visitors in
accordance with HSE and NHS Health & Safety and Infection Control policies
(please note - this involves the moving and handling of heavy equipment items
on a daily basis).
20. Undertake and assist in other functions as
when required including cleaning, delivery, fitting, collections, stock takes,
warehouse duties, general repairs (minor works) compatible with skills.
Other
duties
21. Undertake regular appropriate learning, in
order to fulfil the requirements of the role and to keep abreast of the various
types of current and new equipment the store may provide.
22. Assist with the induction and in-house
training of new and existing staff.
Participate in the SDR process as an employee and a line manager.
23. Maintain a flexible approach to the working
day, respond to issues as they arise and modify plans to ensure service
priorities are met.
24. Undertake any other duties according to the
needs of the service. The job
description is not intended to be an exhaustive list of activities but rather
an outline of the main areas of responsibility.
Any reasonable changes will be discussed and agreed with the post holder
before any variations to the job description are made.
25. Work within Trust policies, including those
for confidentiality, data protection, health and safety, fire and comply with
Trust Infection Control Policies. Act at
all times in such a manner as to minimise the risk of healthcare associated
infection.
26. Work in accordance with all policies and
procedures for the Community Equipment Service, and contributing to the
development of good working practice.
VDU
user Yes
COMMUNICATION
WITH OTHERS:
Community
Equipment Service Staff
Operations
Manager
Patients
and Carers
Health
Professionals
Technical
Staff
Suppliers
and Contractors
Colleagues
in other Trust Departments
General
Public
For the full job description and details of the role please see the supporting documents attached.
Person Specification
Qualifications
Essential
- Level 3 qualification or substantial level of experience of Community Equipment Services with evidence of a good level of numeracy and literacy.
Desirable
- ECDL.
- A supervisory qualification (e.g. ILM First Line Management Certificate, NEBSM etc.) or equivalent supervisory experience in a similar role.
Personal Attributes
Essential
- Ability to lift and handle large equipment items, i.e. hoists and beds, on a regular basis each day.
- Willingness to undergo training as necessary for the post.
- A current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability).
- Ability and willingness to adopt a flexible approach to work on the occasions it may be required.
Physical Attributes
Essential
- Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
Experience
Essential
- Experience of dealing with the general
- public.
- Knowledge of stock control.
- Experience in the use of basic IT systems (email, word processing, spreadsheets). IT skills- including use of fax, e-mail and PC word processing packages, including Microsoft Word and Excel.
- Previous demonstrable administrative experience in a busy office.
- Experience of data entry.
- Experience of dealing with sensitive information.
- Commitment to high quality customer service.
- Evidence of good written and spoken communication skills.
- Excellent interpersonal and communication skills, able to establish good working relations with internal and external contacts and responsive to other peoples feelings and needs.
- Ability to assemble basic Health / Social equipment items in line with manufacturers and PCT guidelines.
- Ability to use own initiative.
- Self-motivated with the ability to motivate others.
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Skills to effectively supervise other people.
- Understanding of and commitment to confidentiality.
- Excellent organisational and administrative skills, able to prioritise own work and that of others, work under pressure and to deadlines.
Desirable
- Experience of working with vulnerable service user groups.
- Experience of using Elms Health Equipment MIS system & databases or stock management system.
- Clerical experience.
- Previous experience in a stores environment.
Person Specification
Qualifications
Essential
- Level 3 qualification or substantial level of experience of Community Equipment Services with evidence of a good level of numeracy and literacy.
Desirable
- ECDL.
- A supervisory qualification (e.g. ILM First Line Management Certificate, NEBSM etc.) or equivalent supervisory experience in a similar role.
Personal Attributes
Essential
- Ability to lift and handle large equipment items, i.e. hoists and beds, on a regular basis each day.
- Willingness to undergo training as necessary for the post.
- A current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability).
- Ability and willingness to adopt a flexible approach to work on the occasions it may be required.
Physical Attributes
Essential
- Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
Experience
Essential
- Experience of dealing with the general
- public.
- Knowledge of stock control.
- Experience in the use of basic IT systems (email, word processing, spreadsheets). IT skills- including use of fax, e-mail and PC word processing packages, including Microsoft Word and Excel.
- Previous demonstrable administrative experience in a busy office.
- Experience of data entry.
- Experience of dealing with sensitive information.
- Commitment to high quality customer service.
- Evidence of good written and spoken communication skills.
- Excellent interpersonal and communication skills, able to establish good working relations with internal and external contacts and responsive to other peoples feelings and needs.
- Ability to assemble basic Health / Social equipment items in line with manufacturers and PCT guidelines.
- Ability to use own initiative.
- Self-motivated with the ability to motivate others.
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Skills to effectively supervise other people.
- Understanding of and commitment to confidentiality.
- Excellent organisational and administrative skills, able to prioritise own work and that of others, work under pressure and to deadlines.
Desirable
- Experience of working with vulnerable service user groups.
- Experience of using Elms Health Equipment MIS system & databases or stock management system.
- Clerical experience.
- Previous experience in a stores environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
