Job responsibilities
JOB SUMMARY
The post holder will:
under the
supervision/direction of registered health care professionals/associate
practitioner, within a delegated framework for agreed tasks, seek support as
and when necessary, in the delivery of psychological and physical care to a
defined group of people.
as part of a healthcare
team, provide the highest standards of safe and compassionate planned care to
people that maximises their recovery and rehabilitation potential.
develop and maintain
meaningful therapeutic relationships with people. Adopt a polite, positive and
empathetic approach, communicating effectively and informatively.
demonstrate an
understanding of the care and treatment programmes of a designated group of
service users to enable you to instruct, advise & guide service users,
family and carers. To make the appropriate adjustments independently within own
level of competence and be able to communicate any changes to service users and
registered health care professionals.
be required to concentrate
for periods of time, depending upon the care intervention/care plan eg,
following the observation policy, taking, recording of physical observations
etc, and responding to issues of concern appropriately. This may include areas
of work requiring physical effort, with regard to risk, health & safety.
exercise a degree of
independence, initiative and judgement and consider different approaches when
delivering tasks. Assess situations, identify and resolve potential problems,
within own levels of competence.
ensure the care
experienced is positive and service user safety is maintained. Treat everyone
eg, service users, their relatives, visitors, colleagues etc, with respect,
dignity, courtesy and in accordance with the Trusts Values.
contribute to the care
planning process. Understand the principles underlying care planning eg,
enabling the service user to reach an optimum level of functioning/
independence/recovery.
implement care within
well-established policies, procedures, protocols, guidelines and established
clinical care plans. Organise a range of
activities eg, facilitate meaningful activities for individuals or small
groups.
apply knowledge of longer
term health conditions eg, Diabetes, Obesity, smoking cessation etc, providing
advice and support.
Undertake the physical
aspects of care eg, moving and handling of service users. Use items of
equipment in delivering care eg, hoists, wheelchairs etc. (as appropriate to
the role), ensuring appropriate instruction on their use has been received.
assist in dealing with
verbal/physical aggression using de-escalation techniques, this may include the
need for restraint and/or seclusion (as appropriate to the role)
attend to the service
users personal care needs as required
participate in a flexible
rostering arrangement providing 24-hour/7 day care (as appropriate to the role)
KEY RESULT AREAS:
1.1 Care provision:
To deliver excellent
levels of customer services to people. Assess, problem solve or report, in a
timely and proactive manner, when these standards have not been met.
Work with a degree of
independence within defined parameters, as directed by a registered health care
professional (or associate practitioner if part of the team).
Prioritise own tasks,
exercising initiative and judgement in response to peoples needs. Refer and
seek guidance/supervision on issues outside of post holders level of competency
or authority to more senior health care professionals.
Contribute to the initial
assessment/admission/discharge process and formulation/implementation of
individualised packages of care to help maximise service user
recovery/rehabilitation potential.
Act as a link or
associate link for a specific area of practice.
Clearly, accurately and
contemporaneously, contribute to care documents, report observations and other
service user information, in written and electronic format. Demonstrate
competent IT skills, accurate data inputting and use of the internet.
Accurately record
clinical measurements and physical observations, which may include: monitoring
of blood pressure, pulse, temperature, respiration, weight etc, and handle
specimens of bodily fluids. Identify potential risks and respond appropriately.
Contribute to ensuring
service user needs are met eg, emotional, personal, basic wound care, dietary,
environmental etc, ensuring their privacy, dignity, rights and choices are
maintained at all times. Support individuals to self-manage their own health and
social wellbeing and promote individuals positive self-esteem and sense of
identity.
Participate in the
management and support of individuals who exhibit challenging behaviour or
present a significant imminent risk to themselves or others. Recognise and respond to changes in their
presentation, including reporting the issue to a registered health care
practitioner/associate practitioner as required. Respond appropriately to any
emergency situation.
Participate in supportive
observation/interventions minimising the negative effects of disruptive/abusive
behaviour, or in the prevention and management of violence and aggression
(PMVA). Utilise de-escalation and physical control techniques as necessary.
Taking reasonable steps to protect themselves from the risk of violence.
If appropriate to the
role, when directed and risk assessed by a health care practitioner,
accompany/escort service users within/outside Trust grounds. Apply care
principles to enable service user to meet maximum level of independence.
Ensure action to reduce
risks to health and safety and all possible steps are taken in identifying,
managing and reporting risks, to help safeguard the welfare, safety and
security of people, eg, children, service users, visitors and staff. Contribute
to the reduction of hazards in the environment, considering safety, security,
theft or damage.
Use effective
verbal/written communication at all times, incorporating tact, empathy,
consideration, courtesy and confidentiality. Adapt style of communication to
respond to service user communication difficulties and psychological, social,
physical and spiritual needs.
Work with sensitivity and
an understanding of the issues experienced by service users.
Ensure moving and
handling of people/loads is carried out in a safe and effective manner, in
accordance with policy and training, as directed by a registered health care
professional/associate practitioner.
Work in a flexible and
collaborative manner with others. Adapting to the needs of the service, despite
many demands on attention.
Understand the roles and
contributions of other care providers in and outside of the team, enabling
those who are significant to the service user to play an active role in their
care.
Support the Trusts
culture of commitment to delivering quality services and outcomes.
Maintain and continuously
improve knowledge & understanding of health & social care services;
including systems, policy, and current issues, particularly with regard to own
area of work and service users.
Make use of opportunities
for sharing good practice and learning.
Proactively identify
additional activities in accordance with the role, which would increase post
holder efficiency and the efficiency of the team; offer suggestions for
improvement and implement these activities in agreement with the team.
Undertake any additional
duties deemed appropriate to the role.
1.2 Working as part of a Team:
Work within other
clinical areas as the clinical situation and staffing levels require.
As part of a team, deliver person
centred care whilst meeting the service standards and objectives.
Provide and receive
service user information using tact, reassurance, empathy and persuasive skills
as required.
Participate in ward or
departmental/team meetings and offer suggestions for quality improvement.
Contribute to, and make
suggestions about projects, including audit and quality initiatives pertinent
to the role.
Contribute to the
achievement/improvement of service/quality standards.
Be competent in using and
ensure the proper use of equipment eg, hoists, wheelchairs, Trust materials,
equipment, property and resources.
Actively engage in good
team working to facilitate effective relationships with all health care
professionals.
1.3 Managing Self:
Participate in clinical
supervision to develop skills and knowledge of clinical care and practice and apply continuous
reflection on own practice.
Undertake timely and
appropriate mandatory training, study days, in-service training programmes and
keep up to date with changes in operational procedures and developments in
clinical practice.
Seek advice and support
from your line manager, registered health care professional (or associate
practitioner) whenever necessary.
Develop knowledge and
basic understanding of and comply with all service/Trust policies and
procedures and relevant legislation eg, Mental Health Act 2007, Childrens Act
etc.
Responsible for ensuring
safe infection prevention and control by usingl protective equipment, safe
disposal of healthcare waste, performing hand hygiene, cleaning, disinfecting
etc.
Promote a positive image
of the Service/Trust.
Actively participate in
the appraisal process using it as a positive means of improving self-awareness,
development and work practice.
Act within own sphere of
competence at all times as determined by the job description
For full details of the role please see the supporting documents attached.
