Job responsibilities
JOB SUMMARY
The post holder will:
under the supervision/direction of
registered health care professionals/associate practitioner,
within a delegated framework for agreed tasks, seek support as and when
necessary, in the delivery of therapeutic interventions, psychological
and physical care to a defined group of people.
as
part of a healthcare team, provide the highest standards of safe and compassionate
planned care to people that maximises their recovery and rehabilitation
potential.
develop
and maintain meaningful therapeutic relationships with people. Adopt a polite,
positive and empathetic approach, communicating effectively and informatively.
demonstrate an understanding of the care and treatment programmes required for a designated
group
of service users.
To instruct, advise
& guide service users, family and
carers
in therapeutic interventions and make
the appropriate adjustments independently (within own competence and skill set) and be able to communicate any changes to service users and
registered health care professionals.
be
required to concentrate for periods of time, depending upon the care
intervention/care plan This may include
areas of work requiring physical
effort, with regard to risk, health & safety.
exercise a degree of independence, initiative and judgement and
consider different approaches when delivering tasks. Assess situations, identify and resolve potential problems, within own
competence and skill set.
ensure the care experienced is positive and service user safety is maintained. Treat everyone eg,
service users, their relatives, visitors, colleagues etc, with respect, dignity,
courtesy and in accordance with the Trusts Values.
contribute to the care planning
process. Understand the principles underlying care planning eg, enabling the
service user to reach an optimum level of functioning/ independence/recovery.
implement care within well-established
policies, procedures, protocols, guidelines and established clinical care
plans. Organise a range of activities
eg, facilitate meaningful activities for individuals or small groups.
apply knowledge of longer term health
conditions eg, Diabetes, Obesity, smoking cessation etc, providing advice and
support.
Undertake the physical aspects of care
eg, moving and handling of service users. Use items of equipment in delivering
care eg, hoists, wheelchairs etc. (as appropriate to the role), ensuring
appropriate instruction on their use has been received.
assist in dealing with verbal/physical
aggression using de-escalation techniques, this
may include the need for restraint and/or seclusion (as appropriate to the role and in line
with Trust policy and training)
attend to the service users personal
care needs as and
when required.
participate in a flexible rostering
arrangement providing 24-hour/7 day care (as
appropriate to the role/service)
KEY
RESULT AREAS:
1.1
Care
provision:
To
deliver excellent levels of customer services to people.
Work
with a degree of independence within defined parameters, as directed by a registered health care professional (or
associate practitioner if part of the team).
Prioritise own tasks,
exercising initiative and judgement in response to peoples needs. Refer and seek guidance/supervision
on issues outside of
post holders level of competency or
authority to more senior health care professionals.
Contribute
to the initial assessment/admission/discharge process and formulation/implementation
of individualised packages of care to help maximise service user
recovery/rehabilitation potential.
Act as a link or associate link for
a specific area
of
practice (as
appropriate).
Clearly, accurately and
contemporaneously, contribute to care documents, report
observations and other service user information, in written and electronic format. Demonstrate competent IT skills, accurate data inputting and use of the internet.
Accurately record therapeutic observations relevant to the
desinated profession Identify
potential risks and respond appropriately.
Contribute to
ensuring service user needs are met eg, emotional, personal, basic wound care, dietary,
environmental etc, ensuring their privacy, dignity,
rights and choices are maintained at all times. Support individuals to
self-manage their own health and social wellbeing and promote individuals
positive self-esteem and sense of identity.
Participate in the management and
support of individuals who exhibit challenging behaviour or present a
significant imminent risk to themselves or others. Recognise and respond to changes in their
presentation, including reporting the issue to a registered health care
practitioner/associate practitioner as required. Respond appropriately to any
emergency situation.
Participate in supportive
observation/interventions minimising the negative effects of disruptive/abusive
behaviour, or in the prevention and management of violence and aggression (PMVA) (as
appropriate). Utilise de-escalation and physical control techniques as
necessary. Taking reasonable steps to protect themselves from the risk of
violence.
If appropriate to the role, when
directed and risk assessed by a health care practitioner, accompany/escort
service users within/outside Trust grounds. Apply care principles to enable
service user to meet maximum level of independence.
Ensure
action to reduce risks to health and safety and all possible steps are taken in identifying, managing and
reporting risks, to help safeguard
the welfare, safety and
security of
people, eg, children, service users, visitors and staff. Contribute to the reduction of hazards in the
environment, considering safety, security, theft or damage.
Use effective
verbal/written communication at all times,
incorporating tact, empathy, consideration, courtesy and confidentiality. Adapt
style of communication to respond to service user communication
difficulties and psychological, social, physical and spiritual needs.
Work with sensitivity and an understanding of
the issues experienced by service users.
Ensure moving and handling of
people/loads is carried out in a safe and effective manner, in accordance with
policy and training, as directed by a registered health care
professional/associate practitioner.
Work in a flexible and collaborative manner with
others. Adapting to the needs of the service,
despite many demands on attention.
Understand the roles and contributions
of other care providers in and outside of the team, enabling those who are
significant to the service user to play an active role in their care.
Support
the Trusts
culture of commitment to delivering
quality services and outcomes.
Maintain and continuously improve knowledge & understanding of health &
social care services; including systems, policy, and
current issues, particularly with regard to own area of work
and service users.
Make use of opportunities for sharing good practice and learning.
Proactively identify additional activities
in accordance with the role, which would increase post
holder efficiency and the
efficiency of the team; offer
suggestions for improvement and implement these activities in agreement with the team.
Undertake any additional duties deemed
appropriate to the role.
1.2 Working as part of a Team:
Work within other clinical areas as the clinical situation and staffing levels require.
As part of a team,
deliver
person centred care whilst meeting the service standards and objectives.
Provide and receive service user
information using tact, reassurance, empathy and persuasive skills as required.
Participate in ward or
departmental/team meetings and offer suggestions for quality improvement.
Contribute to, and
make suggestions about projects, including audit and quality initiatives pertinent to the role.
Contribute to the achievement/improvement
of service/quality standards.
Be competent in using and ensure the
proper use of equipment eg, hoists, wheelchairs, Trust materials, equipment,
property and resources.
Actively engage in good
team working
to facilitate effective relationships with all health care professionals.
1.3 Managing Self:
Participate in clinical supervision to
develop skills and knowledge of clinical
care and practice and apply continuous reflection on own practice.
Undertake timely and appropriate
mandatory training, study days, in-service training programmes and keep up to
date with changes in operational procedures and developments in clinical
practice.
Seek advice and support from your line
manager, registered health care professional (or associate practitioner)
whenever necessary.
Develop knowledge and basic
understanding of and comply with all service/Trust policies and procedures and
relevant legislation eg, Mental Health Act 2007, Childrens Act etc.
Responsible for ensuring safe infection
prevention and control by usingl protective equipment, safe disposal of
healthcare waste, performing hand hygiene, cleaning, disinfecting etc.
Promote a positive image of the
Service/Trust.
Actively participate in the appraisal
process using it as a positive means of improving self-awareness, development
and work practice.
Act within own sphere
of competence at all times as determined by the job description and skills set for the
role.
For full details of the role please see the supporting documents attached.
