Service Manager - Equipment, Adaptations and Sensory Service
South West Yorkshire Partnership NHS Trust
This job is now closed
Full Time = 37.5 Hours Per Week
An exciting opportunity has arisen for an innovative, dynamic, proactive & experienced Service Manager to join the Equipment, Adaptations and Sensory Services within Barnsley
The service provides advice & information, assistance with obtaining specialist equipment, assistance with adaptations to the home, advice regarding moving & handling, mobility training for people with visual impairment.
Theequipment and adaptations assessment team
The sensory impairment team.
The role will involve managing the team on a day-to-day basis ensuring staff are developed & supported in their roles, though appraisal & supervision & keeping the service fit for the future
The successful candidate will
take the clinical & operational lead for service delivery, quality, activity, finance & governance
Ensure high quality, effective & efficient services are delivered & maintained
Have ability to successfully respond to changing expectations & needs of the service
Provide professional advice & guidance to staff & managers
Main duties of the job
The successful candidate will:
Be an excellent communicator/negotiator with proven leadership & management skills ensuring effective utilisation of resources
Take line management responsibility for staff with health & wellbeing a key consideration
Have resilience and ability to problem solve quickly and effectively
Work collaboratively as part of a dynamic team
Be responsible budget management
Be involved in policy and procedure development
We are looking for someone who is
Committed with a determination to succeed
Excellent communicator and able to influence and motivate others
Committed to working flexibly, autonomously, and responsively with a can-do approach
Confident to work collaboratively with a range of stakeholders and partners across the health and social care sector
Able to work across organisational boundaries, influencing teams using motivation and negotiation skills
All employees of the Trust are strongly encouraged to be fully vaccinated against COVID-19 to protect patients
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.
Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.
Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
KEY RESULT AREAS:
This is a key post to ensure Equipment, Adaptations and Sensory Service resources are delivered and deployed to best effect to increase activity and improve outcomes for those receiving this service.
The post holder will:
Have day to day responsibility for the effective and efficient clinical, operational and day to day team management of the Equipment, Adaptations and Sensory service across Barnsley.
Be accountable for workload allocation, capacity management, professional leadership, development of data and quality information.
Have management responsibility for the clinical teams including direct line management of Occupational Therapists, Equipment and Adaptations Officers, Sensory Practitoners, and non clinical staff
Support primary care, third sector and social care partners to ensure high quality clinical service delivery.
Support the skill mixed team in delivering the requirements set out in the specification, to ensure the delivery of an evidence based community service
Be a highly experienced registered professional with the ability to support the leadership and transformation of the Equipment, Adaptations and Sensory Service and promote integrated working.
Be familiar with the national agenda to modernise clinical careers and have an ability to translate the commissioning intentions and organisational clinical strategy to increase community healthcare provision across Barnsley into local practice.
Ensure that the Equipment, Adaptations and Sensory Service workforce is fit for purpose and has the skills and competence to deliver a service to meet the requirements of the specification and beyond.
1.1 Care/service/function provision:
To act as an expert clinical resource to the staff in the service, also working clinically as required.
To analyse and interpret patient, staff and service needs, working closely with Performance and Information colleagues and teams regarding quality data from clinical systems and to ensure reports are available for the relevant Care Group meetings
Ensure that referrals into the service are triaged and responded to in an appropriate and timely fashion.
To review, monitor and validate the data produced for the service, and work with the clinical and operational lead on writing reports to demonstrate activity, performance and quality outcomes delivered within the service.
To work with the Nerighbourhood Network manager, Community Services Manager, local authority and ICS to identify future service changes, service development and quality improvements.
Critically evaluate and interpret evidence-based research and benchmarking in order to support change and develop the service and clinical practice.
Empower patients and carers through appropriate support and education; ensure care provided and services delivered are in line with National Service Framework, NICE Guidelines, Trust policies and procedures, and the Clinical Governance Framework.
To respond to complaints and serious incident investigations as appropriate and work with the team and Neighbourhood Network Manager on producing reports ready for submission to relevant meetings and governance group.
Act as the lead voice and focal point of contact for the service, communicating highly complex and sensitive information to multi-professional staff, general practitioners, patients and the public.
Give formal presentations when required within the Care Group and Equipment, Adaptations and Sensory service, produce reports, policies, pathways and procedures as appropriate, to demonstrate the ongoing developments within the service.
Ensure that communications are made with tact and sensitivity with staff and patients on a range of clinical and non-clinical matters, particularly where the information may be contentious.
1.2 Working as part of a Team:
To develop and foster relationships and collaborative working with other health and social care agencies, partners and providers in order to ensure seamless service provision e.g. Reablement, Voluntary Sector etc.
- Act as an expert resource for other members of the team giving advice on clinical and operational management as appropriate to team members, the care group and relevant partners
- Be responsible for liaising with the neighbourhood leaders to flex resources to meet demands as required.
- To work with the Equipment, Adaptations and Sensory team members on the promotion of patient self-management programmes
- With team members, assess clinical and environmental risks and maintain a risk and issues register for the service.
- Negotiate and communicate with clinicians and other associated staff to ensure high quality care.
1.3 Managing Self:
To adhere to the relevant Professional Standards and Code of Conduct and be conversant within the scope of professional practice.
To identify own supervisor / mentor and attend supervision and / or coaching on a regular basis.
The post holder will work as a minimum, 40% of their time in clinical activity. This will be spent supporting caseload allocation, providing practice development and education, and competence support to the community practitioners in the team.
The postholder will maintain expert clinical competency in relevant specialism, support the professional/operational lead in policy development and implementation across the service, contributing to the modernisation of care and the development of the case management model across the health economy.
Demonstrate advanced clinical skills
1.4 Management Supervision and Support:
To co-ordinate and maximise capacity within the teams taking accountability for allocating patient caseloads to clinicians according to need and competence. Allocation should match available resource and the Service Manager will be responsible for predicting required resources and ensuring monthly off duties are developed to reflect this demand.
To provide direct line management to the Equipment, Adaptations and Sensory service.
Lead on the resolution and management of Human Resources / performance management issues in accordance with Trust procedures and ensure disputes and significant breaches of procedure and Codes of Practice are brought promptly to the attention of the Neighbourhood Network Manager.
To represent the Neighbourhood Network / Community Services Manager as appropriate.
Act as a clinical expert to support team in decision making.
Ensure that all team members received a Personal Development Review and Plan.
Ensure all team members attend relevant mandatory training and relevant clinical updates.
Promote and communicate the organisational policies identified within the Diversity & Equality scheme and programmes.
To maintain confidentiality according to organisational guidelines, your own Code of Conduct and the General Data Protection Regulation (GDPR)..
Ensure the teams are recording base line data on which to audit the impact of programmes of care on patient outcomes.
Encourage all staff to increase their research knowledge by promoting and questioning an analytical approach to care.
Participate in recruitment and selection, induction and orientation for newly appointed staff.
Create and maintain an appropriate learning environment to meet the educational and development needs of all health professional and members of the team, linking with other professionals in the neighbourhoods.
Provide mentorship and clinical supervision of staff as appropriate.
Contribute to any training programmes delivered to wider teams taking a lead in the development of competencies and skills within the team.
Produce reports and papers as required for Care Group governance committee and manager / neighbourhood manager meetings.
Responsible for maintaining the service risk register relevant items and quality score card.
1.5 Financial Responsibility:
- Have responsibility for delegated pay and non-pay budgets, monitoring expenditure and maintaining appropriate prudent fiscal control
To work with the Neighbourhood Network Manager to manage resources and ensure services are delivered within budget.
To ensure efficient use of financial, material and human resources for the neighbourhood in line with dedicated budget.
Be an authorised signatory on the relevant budget / centre
Track and evaluate the use of temporary staffing
All the above activities are governed by the operational policies, standing financial instructions, policies and procedures of the Trust along with professional standards, guidelines and national legislation.
1.6 Trust Values:
The Trust is committed to ensuring the highest standards of care and treatment and expects that all staff treat people e.g., service users, their carers, relatives, friends, colleagues, visitors etc, with dignity and respectat all time. The post holder must all time act in accordance with the Trusts Values:
Honest, open, transparent
Person first and in the centre
Improve and be outstanding
Relevant today, ready for tomorrow
Families and carers matter
Report any concerns regarding the safety or wellbeing of children, adult service users, members of their families etc, in accordance with Trust Policy.
Prevent and respond appropriately to abuse and understand own role in this by undertaking Safeguarding training.
For full details of the role please see the supporting documents attached.
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).