Job summary
Previous applicants need not apply
An exciting opportunity has arisen for an enthusiastic and
organised individual to join the Senior Operations Management team within the
Division of Surgery at The Mid Yorkshire Teaching NHS Trust. We are looking for an inspirational leader
with outstanding management skills and expertise.
The successful candidate will lead the Access, Booking &
Choice team within the Division of Surgery. This Trust-wide service provides
services on all three hospital sites, overseeing elective care booking for
outpatients, pre assessment and theatres for our patients. It also incorporates the Trust Reception and Medical
Records function.
Leading this administrative function for the organisation
requires extensive operational experience and knowledge of delivering of access
targets. The role is responsible for
ensuring that the service design and delivery is based on best practice,
systems and processes that support delivery of the key principles identified as
part of the national planning guidance, elective recovery guidance and local
priorities. The delivery of outpatients
is undergoing dramatic change at pace and this role is a great opportunity for
the right candidate to embrace the service transformation and digital
modernisation.
Successful candidates will be invited to take part in a stakeholder panel on Monday 7th August 2023, with interviews taking place on Tuesday 8th August 2023.
Main duties of the job
The Deputy Divisional Operations Director (DDOD) will provide
excellent leadership to staff within the Division with responsibility for the
efficient and effective management of the Division, including:
- Ensuring efficient management of the day to day operations,
ensuring delivery of all services and access performance measures, delivery of
quality measures and sound financial management.
- Ensuring robust systems of governance and communication.
- Development of the Divisional Business Plan which will be in
line with the Trust's overall strategy and objectives
- Ensuring that robust capacity & demand plans are in
place and managed.
You will be expected to participate in the senior manager on
call rota and contribute to strategic and operational decision making so must
be confident and have an ability to communicate at all levels with a clear
demonstration of Trust Values and Behaviours.
About us
The Trust operates on three
hospital sites Dewsbury, Pontefract and Pinderfields (Wakefield) and services
the populations of Wakefield, the Wakefield District and North Kirklees.
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
- Trust Strategy:
contribute to the overall direction and leadership of the Trust so that the
Divisions have a clear strategy and direction as the basis of corporate and
clinical service business planning and prioritisation.
- Business Plans:
contribute to the development and review of Business Plans and design, agree
and deliver those plans to ensure that they are consistent with Trust strategy
and direction, NHS priorities and stakeholder requirements and that the plans
are successfully delivered in accordance with agreed internal and external
measures of performance.
- Leadership: provide
clear leadership, ensuring that performance is appropriately managed through an
agreed performance management framework and that all staff are appraised and
developed, in order to ensure an efficient, effective and engaged workforce.
Also to act as a role model for the application of Trust values.
- Patient
Satisfaction: ensure that patient services provided within the services are of
a consistently high standard and that mechanisms are in place to achieve
feedback from patients and this is acted upon and communicated.
- Continuous
Improvement: lead and encourage the development of new and innovative practice
across the services to ensure the continuous improvement of efficiency and
effectiveness and the development of high standards of patient service and
internal customer support.
- Risk and
Governance: ensure that all regulatory and risk management requirements are
satisfied and direct the development of systems and control processes which
will establish safe and consistent service delivery and monitoring
arrangements. Also ensure that remedial action is promptly taken where
unacceptable risks are identified.
- Financial
Management: ensure sound financial management in the Trust and the achievement
of expenditure (capital and revenue) and income targets.
- People Management: ensure
that staff are employed and deployed in accordance with employment legislation
and Trust employment policy and the service contributes towards the ambition of
the Trust to be an employer of choice.
- Emergency
Arrangements: participate in the Trusts emergency and on-call arrangements,
providing appropriate leadership in the event of unexpected service issues or
major disaster in compliance with the Trust emergency planning procedures.
- Representing the
Trust: act as ambassador for the Trust, ensuring that the needs and views of
the Trust are fairly represented in external (including national and sector)
forums and that opportunities are taken to enhance the reputation of the Trust
and realise business development opportunities.
- Performance
Management: oversee and monitor the delivery of high quality and safe patient
services through robust performance management and reporting systems.
- Equality: exercise
corporate responsibility for ensuring the equality and diversity agenda is
delivered and monitored, including production of equality impact assessments
for all new policies and major pieces of work.
- Confidentiality: in
all matters ensure confidentiality of person identifiable information (PID) and
in all other data related to the good reputation and viability of the Trust.
- Policies: ensure
that the Trusts core policies are integral to, and embedded
in working practices.
Please see attached job description for a comprehensive list of duties.
Job description
Job responsibilities
- Trust Strategy:
contribute to the overall direction and leadership of the Trust so that the
Divisions have a clear strategy and direction as the basis of corporate and
clinical service business planning and prioritisation.
- Business Plans:
contribute to the development and review of Business Plans and design, agree
and deliver those plans to ensure that they are consistent with Trust strategy
and direction, NHS priorities and stakeholder requirements and that the plans
are successfully delivered in accordance with agreed internal and external
measures of performance.
- Leadership: provide
clear leadership, ensuring that performance is appropriately managed through an
agreed performance management framework and that all staff are appraised and
developed, in order to ensure an efficient, effective and engaged workforce.
Also to act as a role model for the application of Trust values.
- Patient
Satisfaction: ensure that patient services provided within the services are of
a consistently high standard and that mechanisms are in place to achieve
feedback from patients and this is acted upon and communicated.
- Continuous
Improvement: lead and encourage the development of new and innovative practice
across the services to ensure the continuous improvement of efficiency and
effectiveness and the development of high standards of patient service and
internal customer support.
- Risk and
Governance: ensure that all regulatory and risk management requirements are
satisfied and direct the development of systems and control processes which
will establish safe and consistent service delivery and monitoring
arrangements. Also ensure that remedial action is promptly taken where
unacceptable risks are identified.
- Financial
Management: ensure sound financial management in the Trust and the achievement
of expenditure (capital and revenue) and income targets.
- People Management: ensure
that staff are employed and deployed in accordance with employment legislation
and Trust employment policy and the service contributes towards the ambition of
the Trust to be an employer of choice.
- Emergency
Arrangements: participate in the Trusts emergency and on-call arrangements,
providing appropriate leadership in the event of unexpected service issues or
major disaster in compliance with the Trust emergency planning procedures.
- Representing the
Trust: act as ambassador for the Trust, ensuring that the needs and views of
the Trust are fairly represented in external (including national and sector)
forums and that opportunities are taken to enhance the reputation of the Trust
and realise business development opportunities.
- Performance
Management: oversee and monitor the delivery of high quality and safe patient
services through robust performance management and reporting systems.
- Equality: exercise
corporate responsibility for ensuring the equality and diversity agenda is
delivered and monitored, including production of equality impact assessments
for all new policies and major pieces of work.
- Confidentiality: in
all matters ensure confidentiality of person identifiable information (PID) and
in all other data related to the good reputation and viability of the Trust.
- Policies: ensure
that the Trusts core policies are integral to, and embedded
in working practices.
Please see attached job description for a comprehensive list of duties.
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent professional qualification or equivalent experience
- Management qualification or post graduate diploma
- Continuing professional development
Knowledge and Awareness
Essential
- Knowledge of organisational performance management principles and practice
- Knowledge and application of key policies and procedures including 18 weeks, Health and Safety, HR policy, and infection control
- Awareness of own limitations.
Skills and Abilities
Essential
- Excellent oral and written communication skills
- Ability to communicate at all levels
- Highly developed interpersonal skills
- Ability to negotiate and influence
- Ability to lead, manage and promote change
- Ability to think strategically
- Ability to prioritise and manage a changing agenda
- Ability to enable, support and empower others
- High level of energy, stamina and enthusiasm
- Ability to be credible and confident with both clinicians and senior management, able to command respect
Desirable
- Experience in managing and delivering projects across a wide range of services
Experience
Essential
- Extensive recent experience at senior management level, within an acute hospital setting, to include line-management experience of a large, multi-professional staff group.
- Evidence of being able to provide strong professional leadership
- Able to build rapport and credibility with senior clinical and managerial teams
- Evidence of effective team building
- Evidence of having managed large pay and non-pay budgets and achievements of CIPs
- Experience in general/operational management including managing staff performance and managing change at a senior management or professional level
- Experience of active performance management
- Experience of implementing change management projects to develop or improve services
- Service planning and business case preparation
- Demonstrates ability to develop and utilise effective professional networks
- Extensive experience of operational resilience and capacity planning to support delivery of the improved utilisation and productivity of resources
- Ability to lead, manage and implement change to improve services to patients
Desirable
- Demonstrates evidence of
- innovation and improvement in the provision of services
- Project management techniques
- Preparing and implementing strategic plans
- Demonstrates ability to develop and utilise effective professional networks
- Knowledge of organisational performance management principles and practice
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent professional qualification or equivalent experience
- Management qualification or post graduate diploma
- Continuing professional development
Knowledge and Awareness
Essential
- Knowledge of organisational performance management principles and practice
- Knowledge and application of key policies and procedures including 18 weeks, Health and Safety, HR policy, and infection control
- Awareness of own limitations.
Skills and Abilities
Essential
- Excellent oral and written communication skills
- Ability to communicate at all levels
- Highly developed interpersonal skills
- Ability to negotiate and influence
- Ability to lead, manage and promote change
- Ability to think strategically
- Ability to prioritise and manage a changing agenda
- Ability to enable, support and empower others
- High level of energy, stamina and enthusiasm
- Ability to be credible and confident with both clinicians and senior management, able to command respect
Desirable
- Experience in managing and delivering projects across a wide range of services
Experience
Essential
- Extensive recent experience at senior management level, within an acute hospital setting, to include line-management experience of a large, multi-professional staff group.
- Evidence of being able to provide strong professional leadership
- Able to build rapport and credibility with senior clinical and managerial teams
- Evidence of effective team building
- Evidence of having managed large pay and non-pay budgets and achievements of CIPs
- Experience in general/operational management including managing staff performance and managing change at a senior management or professional level
- Experience of active performance management
- Experience of implementing change management projects to develop or improve services
- Service planning and business case preparation
- Demonstrates ability to develop and utilise effective professional networks
- Extensive experience of operational resilience and capacity planning to support delivery of the improved utilisation and productivity of resources
- Ability to lead, manage and implement change to improve services to patients
Desirable
- Demonstrates evidence of
- innovation and improvement in the provision of services
- Project management techniques
- Preparing and implementing strategic plans
- Demonstrates ability to develop and utilise effective professional networks
- Knowledge of organisational performance management principles and practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
