The Mid Yorkshire Hospitals NHS Trust

ABC Reception Apprentice

This job is now closed

Job summary

Are you looking for an exciting opportunity to develop your administrative skills and gain some experience in the National Health Service?

We are looking to recruit four Reception Administrative Apprentices who will get the opportunity to learn all about the vital role played by our patient facing staff members who welcome hundreds of patients into The Mid Yorkshire Hospitals NHS Trust on a daily basis. The role will ensure valuable work experience as well as gaining key skills such as quality record keeping, time management and communication skills. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal and external customers. The flexibility and responsiveness required in this role allows the individual to develop a wide range of skills.

Being part of the Access Booking and Choice Reception team will also mean you are given quality training and the opportunity to develop your skills whilst working in the role of receptionist. You will be supported by a supervisor where you will be given dedicated study time every week to work towards obtaining your Level 3 Business Administration qualification which will support towards future career prospects in the NHS and other organisations.

If you have any queries or would like to discuss further, please contact Roisin Conboy on 01924 543063.

Main duties of the job

To provide efficient, clear system of communication and administration to enable the department to run effectively and smoothly.

As a Reception Administrative Apprentice, you will be learning and developing in a busy and exciting role working towards obtaining your Level 3 Business Administration Qualification. Within your role, you will be supported by a dedicated supervisor to ensure you are meeting the expectations of the role and the expectations of your qualification. The core skills that you will gain in this role will promote your future chances of employment and could also support a future NHS career if this is something you are considering.

Please note that this role covers three different hospital sites: Pinderfields Hospital, Dewsbury Hospital and Pontefract Hospital and you will be assigned a dedicated location following successful interview. The role is full time (37.5 hours) Monday to Friday and 20% of your role will be dedicated time to study and work towards your qualification.

To be eligible for a funded apprenticeship, you must be over the age of 16, a resident in the UK/EU for the last three years and you must not hold a level 3 qualification (or above) or an NVQ Level 2 qualification in the same pathway or subject, e.g. BTEC or GCSE.

Please note that this is an apprenticeship post, and you will be remunerated in accordance with Annex 21 Agenda for Change (75% of the top of Band 2 pay scale).

About us

We provide care and support to over half a million people in Wakefield and Kirklees in their homes, in community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (in Wakefield).

Always striving for excellence, we are at the forefront of innovation and research and we invest in teaching and the development of our workforce.

We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and the best place to receive care.

In line with this, we welcome applicants with lived experience of providing unpaid and/or support to a family member or friend with a disability, health condition, mental health problem, addiction or other health and care need.

We have a clear vision, and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.

Date posted

27 February 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year Agenda for Change Annex 21 applicable

Contract

Apprenticeship

Duration

13 months

Working pattern

Full-time, Flexible working

Reference number

C9377-SURG2551

Job locations

Pinderfields Hospital

Aberford Road

Wakefield

West Yorkshire

WF1 4DG

Pontefract Hospital

Friarwood Lane

Pontefract

West Yorkshire

WF8 1PL

Dewsbury & District Hospital

Halifax Road

Dewsbury

West Yorkshire

WF13 4HS

Job description

Job responsibilities

To provide a welcome to the patients who are in contact with the department
The post holder will be responsible for designated clerical duties in the department
Promote effective customer focused communication with patients and service users.

To respond to telephone and / or face to face enquiries complying with departmental guidance

Request, cancel and re-arrange appointments in line with local and national targets.

To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.

To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.

To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.

Assist with the preparation of patient records for outpatients in a timely manner as and when required.

Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.

To carry out general administration duties and provide clerical assistance, as required.

Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system as required.
Receive, sort and distribute goods and post delivered to the department.

Job description

Job responsibilities

To provide a welcome to the patients who are in contact with the department
The post holder will be responsible for designated clerical duties in the department
Promote effective customer focused communication with patients and service users.

To respond to telephone and / or face to face enquiries complying with departmental guidance

Request, cancel and re-arrange appointments in line with local and national targets.

To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.

To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.

To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.

Assist with the preparation of patient records for outpatients in a timely manner as and when required.

Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.

To carry out general administration duties and provide clerical assistance, as required.

Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system as required.
Receive, sort and distribute goods and post delivered to the department.

Person Specification

Qualifications

Essential

Good general education to include GCSE (A-C Grade/Level 4-9) in English Language and Maths or equivalent or can demonstrate experience in these.

Desirable

IT skills qualifications or evidence of knowledge

Experience

Essential

Working Knowledge of Microsoft Office Packages including Word and Excel
A willingness to learn NHS computer software systems

Desirable

Experience of working with filing systems
Experience of good customer or patient care

Knowledge and awareness

Essential

Awareness of own limitations.

Desirable

Awareness of Health & Safety issues
Confidentiality issues

Skills and Abilities

Essential

Keyboard skills
Demonstrate effective and clear written, verbal and telephone, communication skills
Willingness to take on tasks

Desirable

Proven record of excellent filing and organisational skills
Develop and maintain positive working relationships
Work with demanding workloads and prioritise tasks
Maintain a safe working environment for self and others

Person Specification

Qualifications

Essential

Good general education to include GCSE (A-C Grade/Level 4-9) in English Language and Maths or equivalent or can demonstrate experience in these.

Desirable

IT skills qualifications or evidence of knowledge

Experience

Essential

Working Knowledge of Microsoft Office Packages including Word and Excel
A willingness to learn NHS computer software systems

Desirable

Experience of working with filing systems
Experience of good customer or patient care

Knowledge and awareness

Essential

Awareness of own limitations.

Desirable

Awareness of Health & Safety issues
Confidentiality issues

Skills and Abilities

Essential

Keyboard skills
Demonstrate effective and clear written, verbal and telephone, communication skills
Willingness to take on tasks

Desirable

Proven record of excellent filing and organisational skills
Develop and maintain positive working relationships
Work with demanding workloads and prioritise tasks
Maintain a safe working environment for self and others

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Employer details

Employer name

The Mid Yorkshire Hospitals NHS Trust

Address

Pinderfields Hospital

Aberford Road

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Mid Yorkshire Hospitals NHS Trust

Address

Pinderfields Hospital

Aberford Road

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)