Job summary
An exciting opportunity has arisen for a Cancer Care
Co-ordinator, who is highly motivated with excellent communication skills, to
join the Head & Neck (H&N) Team. The H&N team comprises of
Dietitians, Speech & Language Therapists (SLT) and Clinical Nurses
Specialists (CNS).
The postholder will enable and assist the H&N team in
delivering high standards of care to all patients with a Head & Neck cancer
diagnosis. They will provide support and information to patients and families
throughout their cancer pathway.
The post holder will be working with pre and post treatment oncology
and surgical patients, including laryngectomy. The post requires excellent
verbal and written communication skills, including an ability to deal with
distressing/sensitive information in a calm and confident manner. The ability to organise and work to
deadlines, ensuring quality standards is essential as well as the ability to
work on your own initiative and as part of a team.
Main duties of the job
The H&N Cancer Care Co-Ordinator will work with the H&N
team to ensure the delivery of high quality, patient centred care within the
Mid Yorkshire Teaching Trust for patients who have had a diagnosis of Head
& Neck Cancer. The role includes but is not limited to:
- Triage incoming telephone calls.
- Act as point of contact to patients, GP
practices and other health professionals.
- Assist the H&N team with MDT actions as
appropriate.
- Assist where needed in Nurse/AHP led clinics and
inpatient setting.
- To monitor and replenish stock of patient
related equipment.
- To be able to complete a holistic assessment and
manage immediate concerns, with support from the H&N team.
- Book patients in to CNS and AHP clinics.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description
Job responsibilities
Triage incoming telephone calls, managing onward
referrals and sign posting to appropriate person or service.
To act as point of contact to patients, GP
practices and other health professionals.
Assist the H&N team with MDT actions as
appropriate
Input information onto relevant computer systems
to ensure effective communication between all individuals involved in the
patient pathway.
Develop and use appropriate communication skills
to support contact with patients face to face in clinics, wards and on the
telephone.
Undertake routine phone calls to patients
following surgery, radiotherapy and chemotherapy, and involve the AHP/CNS as
needed.
Assist where needed in Nurse/AHP led clinics and
inpatient setting
To monitor and replenish stock of all patient
information leaflets and order as required.
To monitor and replenish stock of patient
related equipment.
Support AHP/CNS team in collection of data to
support audits and patient surveys
Understand the patient treatment and information
pathways and assist patients in accessing treatment and resources
To be able to complete a holistic assessment and
manage immediate concerns, with support from the H&N team
To attend local MDT meetings when required
To be able to communicate with the patients
friends and relatives and involve them in care as appropriate.
To be aware of personal limitations and to seek
assistance from other team members as needed
To monitor availability of investigation results
and once available to ensure they are made available to the relevant team
member
To ensure clear documentation of all
interventions made with patient, relative or staff member.
Book patients in to CNS and AHP clinics.
Job description
Job responsibilities
Triage incoming telephone calls, managing onward
referrals and sign posting to appropriate person or service.
To act as point of contact to patients, GP
practices and other health professionals.
Assist the H&N team with MDT actions as
appropriate
Input information onto relevant computer systems
to ensure effective communication between all individuals involved in the
patient pathway.
Develop and use appropriate communication skills
to support contact with patients face to face in clinics, wards and on the
telephone.
Undertake routine phone calls to patients
following surgery, radiotherapy and chemotherapy, and involve the AHP/CNS as
needed.
Assist where needed in Nurse/AHP led clinics and
inpatient setting
To monitor and replenish stock of all patient
information leaflets and order as required.
To monitor and replenish stock of patient
related equipment.
Support AHP/CNS team in collection of data to
support audits and patient surveys
Understand the patient treatment and information
pathways and assist patients in accessing treatment and resources
To be able to complete a holistic assessment and
manage immediate concerns, with support from the H&N team
To attend local MDT meetings when required
To be able to communicate with the patients
friends and relatives and involve them in care as appropriate.
To be aware of personal limitations and to seek
assistance from other team members as needed
To monitor availability of investigation results
and once available to ensure they are made available to the relevant team
member
To ensure clear documentation of all
interventions made with patient, relative or staff member.
Book patients in to CNS and AHP clinics.
Person Specification
Personal Attributes
Essential
- Adaptable and flexible according to the demands of the service.
- Attention to detail and accuracy
- Self motivated
- Patient focused
Desirable
- Evidence of ongoing personal development and willingness to further progress
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi-disciplinary team working
- Experience of working with filing systems
- Experience of good customer or patient care
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling, co-ordination activities and or resources
Desirable
- Experience of working with patients requiring health care e.g. Dietetics, Speech Therapy or Nursing
- Experience with NHS software systems
Skills and Abilities
Essential
- Decision making ability
- Demonstrate good verbal and written communication skills with team, clients, relatives
- Ability to deal with distressing and sensitive information
- Demonstrate knowledge of dealing with public and conflict
- Demonstrate a caring manner with an understanding disposition
- Demonstrates good organisational and time management skills
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Able to work as part of a team
Desirable
- Analytical skills
- Experience of working with a busy and demanding environment
Knowledge and Awareness
Essential
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures
- Awareness of own limitations.
Desirable
- Understanding of NHS Confidentiality issues
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Understanding and knowledge of work policies and procedures
- Knowledge of medical terminology
- Knowledge of Trust, Patient Access Policy, Medical Records Policies
- Knowledge of Head & Neck Cancer
Qualifications
Essential
- NVQ 3 or equivalent experience.
- Sound educational background e.g. 4 GCSEs, grade C or above.
Desirable
- Qualification in health related subject.
Other
Essential
- Ability to satisfy Occupational Health screening
- Understanding of need to maintain confidentiality
Desirable
- Have access to a car to be available for home visits
Person Specification
Personal Attributes
Essential
- Adaptable and flexible according to the demands of the service.
- Attention to detail and accuracy
- Self motivated
- Patient focused
Desirable
- Evidence of ongoing personal development and willingness to further progress
Experience
Essential
- Experience of working with confidential material
- Experience and knowledge of Multi-disciplinary team working
- Experience of working with filing systems
- Experience of good customer or patient care
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
- Experience of scheduling, co-ordination activities and or resources
Desirable
- Experience of working with patients requiring health care e.g. Dietetics, Speech Therapy or Nursing
- Experience with NHS software systems
Skills and Abilities
Essential
- Decision making ability
- Demonstrate good verbal and written communication skills with team, clients, relatives
- Ability to deal with distressing and sensitive information
- Demonstrate knowledge of dealing with public and conflict
- Demonstrate a caring manner with an understanding disposition
- Demonstrates good organisational and time management skills
- Ability to engage and motivate others
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Able to work as part of a team
Desirable
- Analytical skills
- Experience of working with a busy and demanding environment
Knowledge and Awareness
Essential
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures
- Awareness of own limitations.
Desirable
- Understanding of NHS Confidentiality issues
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Understanding and knowledge of work policies and procedures
- Knowledge of medical terminology
- Knowledge of Trust, Patient Access Policy, Medical Records Policies
- Knowledge of Head & Neck Cancer
Qualifications
Essential
- NVQ 3 or equivalent experience.
- Sound educational background e.g. 4 GCSEs, grade C or above.
Desirable
- Qualification in health related subject.
Other
Essential
- Ability to satisfy Occupational Health screening
- Understanding of need to maintain confidentiality
Desirable
- Have access to a car to be available for home visits
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
