Job summary
We
have an exciting secondment opportunity for a full time Booking Team Manager to join
our Access Booking and Choice Team at Fitton House, Dewsbury Hospital. The
Booking Team Manager plays a crucial role, working closely with the Booking
Teams, senior management, and Surgical/Medical specialties to ensure efficient
and effective operational management within the teams and to support the
Trusts agenda
In
this exciting and challenging role, you will be responsible for supporting the
operational delivery of RTT as well as closely working with Patient Access Team
Leaders to support all teams across Access Booking and Choice. In this role,
you will ensure that high quality services are delivered in your service areas,
including the provision of effective administration services.
You
must have experience in operational management or management of services and a
good understanding of NHS management. You will possess interpersonal,
analytical and problem-solving skills, and have the ability to influence and
negotiate with a variety of colleagues at all levels both within and outside of
the organisation.
You
will be a compassionate, accountable individual who treats all colleagues,
patients and service users with respect and seeks to deliver excellence in
their role. You will share the Trust values and be committed to equality,
diversity and inclusion. Please do contact us if you are interested in applying
for the post and would like some more information
Main duties of the job
The Access Booking and Choice (ABC) Booking Team Manager will
be responsible for direct line management of the Patient Access Team Leaders within a divisional team (the divisional teams are Medicine
& Womens and Childrens /Surgery/ Cancer Administration).
Each divisional team will be responsible for the delivery
of an efficient, effective and quality service within a number of specialties
and across other services along the patients pathway. The team will be
specifically responsible for ensuring patients receive timely access to
outpatient departments, diagnostic investigations, inpatient / day case
treatments and adherence to the cancer and 18 week RTT patient pathways for
each of their designated specialties.
The post holder will maintain effective working
relationships with the specialty teams outside of ABC division to ensure the
sustained delivery of key operational targets.
The post holder will work with the ABC Booking Manager to
deliver a high quality service ensuring adherence to the Patient Access Policy
and Cancer standards. Ensuring that the specialty teams are managing data
quality across service areas, ensuring accurate 18 week and cancer activities are
routinely captured on information systems and accurately tracked through
pathways.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
- Develop effective business procedures and processes thereby ensuring streamlined delivery.
- Identify proposed changes to working practices to improve the service and workforce and agree a planned implementation with the ABC Booking Manager and other ABC Team Managers.
- Support the Specialty Management Teams in the delivery of key access targets.
- Monitor delivery of agreed activity levels through trajectories and KPIs.
- Play a key role in ensuring that performance against targets is communicated throughout ABC Division and the specialty management teams.
- Support the forward planning process for the Division.
- Support the ABC Booking Manager in facilitating agreements with other Divisions on access arrangements and organisation of cross cutting services.
- Provide robust tracking of performance and KPIs.
- To ensure that all team leaders/ MDT coordinators prepare in advance and within agreed timescales, ensuring that the required information and data is accurate and presented in an agreed format to support the specialty service control towers, access meetings and MDT meetings.
Job description
Job responsibilities
- Develop effective business procedures and processes thereby ensuring streamlined delivery.
- Identify proposed changes to working practices to improve the service and workforce and agree a planned implementation with the ABC Booking Manager and other ABC Team Managers.
- Support the Specialty Management Teams in the delivery of key access targets.
- Monitor delivery of agreed activity levels through trajectories and KPIs.
- Play a key role in ensuring that performance against targets is communicated throughout ABC Division and the specialty management teams.
- Support the forward planning process for the Division.
- Support the ABC Booking Manager in facilitating agreements with other Divisions on access arrangements and organisation of cross cutting services.
- Provide robust tracking of performance and KPIs.
- To ensure that all team leaders/ MDT coordinators prepare in advance and within agreed timescales, ensuring that the required information and data is accurate and presented in an agreed format to support the specialty service control towers, access meetings and MDT meetings.
Person Specification
Experience
Essential
- Service Improvement methodologies.
- Sound understanding of management processes and procedures.
- Ability to manage a team
Desirable
- Management experience.
- Waiting list management.
- Financial management
- Business Planning.
Knowledge and Awareness
Essential
- Understanding of the Health and Social care management environment and roles and responsibilities within it.
- Ability to assimilate & co-ordinate various agendas prioritising appropriately.
- Knowledge and awareness of:
- 1.National targets and the NHS Plan
- 2.National Service Frameworks
- 3.Clinical Governance
- 4.Workforce development
- 5.Organisational Development methods
- 6.Performance Improvement Approaches
Desirable
- Performance management methodology.
- Project Management experience
Qualifications
Essential
- Graduate level qualification or able to demonstrate working at that level.
Desirable
- Postgraduate Health or Management Diploma or willing to work towards.
Skills and Abilities
Essential
- Ability to analyse complex information to support managerial decision making.
- Good communication, presentation & interpersonal skills.
- Strong prioritisation skills with the ability to manage competing demands.
- Self motivated, highly organised, ability to remain focussed under pressure
- Able to influence, inspire, and effectively work with those around him/her.
- Has the ability to quickly and effectively establish the respect of colleagues and other health professionals.
Desirable
- High degree of report writing skills.
- Performance Management skills.
- Ability to identify key performance indicators
Person Specification
Experience
Essential
- Service Improvement methodologies.
- Sound understanding of management processes and procedures.
- Ability to manage a team
Desirable
- Management experience.
- Waiting list management.
- Financial management
- Business Planning.
Knowledge and Awareness
Essential
- Understanding of the Health and Social care management environment and roles and responsibilities within it.
- Ability to assimilate & co-ordinate various agendas prioritising appropriately.
- Knowledge and awareness of:
- 1.National targets and the NHS Plan
- 2.National Service Frameworks
- 3.Clinical Governance
- 4.Workforce development
- 5.Organisational Development methods
- 6.Performance Improvement Approaches
Desirable
- Performance management methodology.
- Project Management experience
Qualifications
Essential
- Graduate level qualification or able to demonstrate working at that level.
Desirable
- Postgraduate Health or Management Diploma or willing to work towards.
Skills and Abilities
Essential
- Ability to analyse complex information to support managerial decision making.
- Good communication, presentation & interpersonal skills.
- Strong prioritisation skills with the ability to manage competing demands.
- Self motivated, highly organised, ability to remain focussed under pressure
- Able to influence, inspire, and effectively work with those around him/her.
- Has the ability to quickly and effectively establish the respect of colleagues and other health professionals.
Desirable
- High degree of report writing skills.
- Performance Management skills.
- Ability to identify key performance indicators
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
