Assistant Business Change & eRs Manager Access Booking and Choice

Job responsibilities

PRINCIPLE DUTIES AND RESPONSIBILITIES

Support the Management of projects within the ABC and eRs Services.

Support the interpretation of service requirements and identify the changes required to

the business processes for the implementation of new processes, ensuring the interests of

sponsoring groups are met by the programme/projects.

Assess progress towards realisation and achieving measured improvements.

Work in conjunction with the Business Change Manager and Departmental Managers/Senior

Nurses and their teams to identify areas where Changes in working practice would be

beneficial.

Share intelligence on the gap between current service offerings and future requirements.

Work in conjunction with the Business Change Manager and Departmental Managers/Senior

Nurses to ensure the benefit management process are incorporated into project plans.

To Support the Business Change Manager to review processes, ensuring that working

practices change to meet the requirements of the service departments and makes best use

of the chosen systems.

To support the Business Change Manager in the service reconfiguration and re-engineering

that will be required to deliver changed processes.

Working with the Business Change Manager on the ABC Operating plan programme ensuring that project targets milestones and relevant deliverables are met and delivered

on time. Supporting the Business Change Manager by ensuring resource requirements with

regard to change are assessed and identified and highlighted and escalated appropriately.

To support the Business Change Manager in ensuring there are adequate processes in

place, post project to monitor ongoing delivery of the benefits and that any new processes

are being used to optimum effect.

Support with the appropriate project status reports for the Business Change Manager.

Where required highlighting progress towards targets, identifying issues/risks, developing

and proposing recommendations/contingencies for their successful resolution.

To assist the Business Change Manager with the development of Clinical and Managerial

Scenarios that informs and challenge practice.

To support with a greater understanding of the implications of the implementation of processes

by liaising with, and through the support of, senior clinical and non-clinical managers and other

appropriate staff groups.

Carry out any other duties and responsibilities commensurate with the grade.

COMMUNICATIONS AND WORKING RELATIONSHIPS

Support the Business Change Manager in working with Departmental Managers/Senior Nurses within ABC to establish project communication plans.

Support the Business Change Manager with developing process mapping sessions with large staff groups to understand current working models.

Support the Business Change Manager to present workshops to large groups of staff including senior management and senior clinical staff where required.

Work with key stakeholders involved in process change projects to facilitate collaborative working.

Motivate colleagues to encourage collaborative working to improve services/performance.

Keep up to date by developing a network of personal contacts.

Support the smooth running of the senior management team within ABC.

To have the ability to work with people who are not fully committed to project objectives using relevant communication skills.

SKILLS/KNOWLEDGE

Understand relevant developments within the NHS environment.

To utilise planning and organisational skills appropriate to the level of the project.

The ability to communicate and share knowledge and practices with other specialist and non-specialist colleagues at all levels across all healthcare settings including both internal and external stakeholders.

A high level of interpersonal skill is required.

Motivational skills.

Excellent presentational and communication skills.

Knowledge of health service management, including change management and work force redesign.

Benefits identification, modelling and management techniques would be beneficial.

The ability to handle complex and stressful situations.

To work in an analytical manner in order to differentiate components of often complex and at times conflicting information.

Ability to prioritise conflicting demands.

To develop and implement training plans where appropriate to the project.

To provide clear and concise information to enable decision making on critical aspects of project management.

PHYSICAL SKILLS

To have advanced keyboard skills in order to deliver high quality documentation

To be able to travel to, and work between disparate physical sites and attend venues beyond the boundaries of the Trust

The ability to set up demonstration equipment e.g. projectors and PCs in order to facilitate presentations

Qualifications

Essential

• Educated to Degree level or equivalent experience

Desirable

• Project management qualification
• Postgraduate qualification or equivalent experience
• Professional /managerial qualification

Experience

Essential

• Knowledge of Health Service Management.
• Experience of working both independently and in a team orientated collaborative environment
• Experience of working independently and in a team orientated collaborative environment
• Must have a good knowledge and understanding of the common key components of project methodologies
• Awareness of own limitations.
• Experience of delivering staff training to support delivery of change
• In depth knowledge of current NHS administration services, structures and processes
• In depth knowledge of the eRs system and processes

Desirable

• Experience of working with projects
• Experience of working in the NHS at a managerial level
• Experience in change management, process redesign
• Experience of diverse major NHS projects
• Experience of leading or supporting a service improvement focused project

Skills and Abilities

Essential

• Must have the ability to communicate effectively at all levels across a range of professional groups
• Ability to identify areas for collaborative working where there may be resistance to change
• Good interpersonal skills
• Ability to support business change in digital and non digital projects
• Ability to work under pressure to meet the requirements of conflicting deadlines and targets
• Flexible, well organised and self-motivated
• Ability to use Microsoft Office products to an advanced level
• Ability to plan and implement new ways of working.
• Ability to problem solve
• Highly developed communication skills (verbal and written)

Desirable

• Excellent presentation skills
• The ability to facilitate workshops/forums in a scripted and non-scripted environment
• Ability to use Microsoft Office products
• Change management experience
• Ability to proactively provide information to support planning and decision making

Personal Attributes

Essential

• Maintain confidentiality
• Flexible approach to working hours to meet the needs of the service
• Ability to work with staff at all levels both internally and externally
• Must be able to work in part of a team, or independently

Desirable

• Good attendance record
• Evidence of commitment to Personal Development

Other

Essential

• Evidence of regular attendance at relevant training and professional development, events and activities
• Ability to perform the duties of the role
• Ability to work across all Trust sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).