Job summary
An exciting opportunity has arisen
in Mid Yorkshire Hospitals Trust as we seeking to recruit an experienced,
dynamic and highly motivated senior leader, to join our senior leadership team. With a background in digital support services
and infrastructure, the successful candidate will work alongside the Associate Director for Digital Services, CCIO and the Digital Services Senior Leadership Team to provide effective leadership and support to the teams responsible for delivery of digital services to the Trust.
The successful applicant will have extensive experience of leadership in an operational management role and will be able to work to an exceptional level in a fast-paced challenging environment, with the confidence to engage with our most senior leaders and executive directors.
The successful candidate will be accountable for the day-to-day proactive management and support of the infrastructure environment, 1st, 2nd and 3rd line support and cyber security. You will provide leadership to the key individuals within the teams, supporting their development, as well as ensuring a high standard of customer service to both internal and external customers.
If you have demonstrable leadership and development skills and significant experience at a strategic level in a digital service, with a desire for high levels of customer service, then this job is for you.
Main duties of the job
The Digital Services department
is responsible for the provision, maintenance and support of digital
information and communication systems for the Trust including other local NHS
Organisations and Health service providers that use our networks and
infrastructure.
The post holder will provide
comprehensive expertise and support to maintain develop and expand digital infrastructure
services throughout the Trust. The post holder will also be expected to
modernise and develop application and operation services in line with local and
national business requirements.
The post holder is accountable
for the day-to-day proactive management and support of the infrastructure
environment, including server, application, telecoms and
network environments serving the Trust. The post holder will be fully involved throughout transition and service delivery and act as a technical point of escalation.
The post holder is responsible
for ensuring the operational integrity of the infrastructure and services
ensuring high levels of system availability and customer satisfaction are maintained.
The role will lead continuous
service improvement programmes across Digital services and other services to ensure
enhanced service improvement and will influence the Digital Strategy in conjunction with the Digital Services SLT, developing this into long term plans.
The post holder will be expected to act as Associate Director of
Digital services when required to do so.
About us
MYHT provides acute hospital services to more than half a
million-people living in the Wakefield and North Kirklees districts of West
Yorkshire. It offers services in three main hospitals, Pinderfields
General Hospital, Dewsbury District Hospital and Pontefract General Infirmary.
In addition, the Trust provides community services to the people of Wakefield
in a range of community settings such as health centres, clinics, GP surgeries,
family centres and in patients own homes. The Trust provides two specialist regional
services, for burns and spinal injuries, which are renowned across the North of
England and beyond.
The Digital Services department prides itself on providing an excellent service to the Trust as well as ensuring our staff have the skills and development to excel in their roles and are motivated to provide the highest levels of service to our customers.
Shortlisted candidates will be expected to complete a psychometric test prior to interview.
Job description
Job responsibilities
Leadership:
- Lead, manage and develop the operational services teams
within the Trust. Act as a point of escalation for operational service issues.
- Responsibility for appraisals, sickness absence, disciplinary
and grievance matters and for recruitment and selection of key Digital Service
staff and other key staff in the Trust with specific digital roles with high
digital dependencies.
- Responsible for the day-to-day leadership of the operational
services management team, prioritising and planning key work and issues to
ensure a high level of service is maintained and system failures/outages are
minimal.
- Provide technical leadership and escalation support across
all Digital services teams.
- Develop a customer-centric culture within the team and the
wider Digital services department.
- Undertake appropriate PKDRs and PDPs for Digital Services
team managers ensuring all mandatory training requirements are met, staff are
working to their required level of technical competence, developing staff to
attain the competence levels required and as highlighted in appraisals, to ensure
individuals are up to date with specialist training to fulfil their role.
- Act on behalf of any member of the Senior Management Team
and deputise for the Associate Director for Digital Services when required.
- Uphold the Trusts values and behaviours and behave in a
manner fitting with the responsible position of the post holder, maintaining
public confidence.
- Maintain professional and courteous working relationships
with staff and respect the equality and diversity of each and every person
he/she comes into contact within the course of his/her business.
- The post holder will be guided by Trust and in particular Digital Services policies and will be required to interpret relevant policies into
their own area as well as developing policies and procedures appropriate to the
role and service.
- Work closely with other Digital Services managers to provide
a coherent and consistent level of service throughout Trust sites and avoid
duplication of effort.
- Regularly attending meetings and liaise with other senior
managers and project teams regarding their Operational requirement including
the installation and continued support of new systems agreeing resources as
required.
- Be responsible for all aspects of staff management and development
including staff appraisals, sickness management, performance management and
discipline etc. within the team.
Service provision:
- Assist the Associate Director of Digital Services in
managing performance of the Digital Services department for their areas of
responsibility, adopting a continuous improvement approach; proposing and
implementing performance improvement recommendations in line with ITil best
practices and other industry standards.
- Accountable for appropriate tasks being completed within the
necessary timescales, monitoring the teams' capacity and performance to ensure
service delivery.
- Provide leadership to
those managing 3rd line support for all server compute and
storage related calls/incidents ensuring a means of escalation is available at
all times.
- Ensure the Digital network and infrastructure remains secure
and that other legislative practices are followed e.g.BS7799/BS15000/BS27001,
H&S Act, DPA 2018 etc.
- Act as Senior Responsible Officer for key programmes owned
by Digital Operations, planning and organising activities, some of which will
be highly complex, to ensure delivery.
- Oversee the troubleshooting of any complex server compute
and storage problems that require systematic changes to resolve.
- Providing and managing an incident escalation process,
including being responsible for communication to stakeholders in the event of
systems outages.
- Service owner for Infrastructure, responsible for change and
release management following Digital Services and other digitally dependent
services that require approval for system changes etc.,
- Lead and manage the change management process for digital
system changes being responsible for appropriate change control procedures
being in place and adhered to.
- Negotiate with all stakeholders on service issues and fixes,
overcoming barriers through explaining extremely complex technical information
in a way that is understood, negotiating and persuading stakeholders to approve
business cases, system downtime etc., especially where this may be in conflict
with service delivery.
- Accountable for the central digital facilities including
Trust data centres and networking cabinets ensuring environmental requirements,
physical security and access is maintained.
- Conduct research into emerging technologies, identify and
recommend technologies and approaches that will increase cost effectiveness, infrastructure
flexibility, stability, security and to support increased digital maturity.
- Identify key risks and manage accordingly.
- Support the on-going development, documentation, testing and
delivery of the Trust's Digital Services disaster recovery and business
continuity plans. Advise and inform key services, departments and stakeholders
in respect of their business continuity
processes and requirements.
- Lead supplier reviews of infrastructure and other relevant
systems and services with support from other Digital Services senior managers, Finance,
Procurement and supplies departments.
Job description
Job responsibilities
Leadership:
- Lead, manage and develop the operational services teams
within the Trust. Act as a point of escalation for operational service issues.
- Responsibility for appraisals, sickness absence, disciplinary
and grievance matters and for recruitment and selection of key Digital Service
staff and other key staff in the Trust with specific digital roles with high
digital dependencies.
- Responsible for the day-to-day leadership of the operational
services management team, prioritising and planning key work and issues to
ensure a high level of service is maintained and system failures/outages are
minimal.
- Provide technical leadership and escalation support across
all Digital services teams.
- Develop a customer-centric culture within the team and the
wider Digital services department.
- Undertake appropriate PKDRs and PDPs for Digital Services
team managers ensuring all mandatory training requirements are met, staff are
working to their required level of technical competence, developing staff to
attain the competence levels required and as highlighted in appraisals, to ensure
individuals are up to date with specialist training to fulfil their role.
- Act on behalf of any member of the Senior Management Team
and deputise for the Associate Director for Digital Services when required.
- Uphold the Trusts values and behaviours and behave in a
manner fitting with the responsible position of the post holder, maintaining
public confidence.
- Maintain professional and courteous working relationships
with staff and respect the equality and diversity of each and every person
he/she comes into contact within the course of his/her business.
- The post holder will be guided by Trust and in particular Digital Services policies and will be required to interpret relevant policies into
their own area as well as developing policies and procedures appropriate to the
role and service.
- Work closely with other Digital Services managers to provide
a coherent and consistent level of service throughout Trust sites and avoid
duplication of effort.
- Regularly attending meetings and liaise with other senior
managers and project teams regarding their Operational requirement including
the installation and continued support of new systems agreeing resources as
required.
- Be responsible for all aspects of staff management and development
including staff appraisals, sickness management, performance management and
discipline etc. within the team.
Service provision:
- Assist the Associate Director of Digital Services in
managing performance of the Digital Services department for their areas of
responsibility, adopting a continuous improvement approach; proposing and
implementing performance improvement recommendations in line with ITil best
practices and other industry standards.
- Accountable for appropriate tasks being completed within the
necessary timescales, monitoring the teams' capacity and performance to ensure
service delivery.
- Provide leadership to
those managing 3rd line support for all server compute and
storage related calls/incidents ensuring a means of escalation is available at
all times.
- Ensure the Digital network and infrastructure remains secure
and that other legislative practices are followed e.g.BS7799/BS15000/BS27001,
H&S Act, DPA 2018 etc.
- Act as Senior Responsible Officer for key programmes owned
by Digital Operations, planning and organising activities, some of which will
be highly complex, to ensure delivery.
- Oversee the troubleshooting of any complex server compute
and storage problems that require systematic changes to resolve.
- Providing and managing an incident escalation process,
including being responsible for communication to stakeholders in the event of
systems outages.
- Service owner for Infrastructure, responsible for change and
release management following Digital Services and other digitally dependent
services that require approval for system changes etc.,
- Lead and manage the change management process for digital
system changes being responsible for appropriate change control procedures
being in place and adhered to.
- Negotiate with all stakeholders on service issues and fixes,
overcoming barriers through explaining extremely complex technical information
in a way that is understood, negotiating and persuading stakeholders to approve
business cases, system downtime etc., especially where this may be in conflict
with service delivery.
- Accountable for the central digital facilities including
Trust data centres and networking cabinets ensuring environmental requirements,
physical security and access is maintained.
- Conduct research into emerging technologies, identify and
recommend technologies and approaches that will increase cost effectiveness, infrastructure
flexibility, stability, security and to support increased digital maturity.
- Identify key risks and manage accordingly.
- Support the on-going development, documentation, testing and
delivery of the Trust's Digital Services disaster recovery and business
continuity plans. Advise and inform key services, departments and stakeholders
in respect of their business continuity
processes and requirements.
- Lead supplier reviews of infrastructure and other relevant
systems and services with support from other Digital Services senior managers, Finance,
Procurement and supplies departments.
Person Specification
Skills and Abilities
Essential
- Strong communicator able to express technical ideas to a non-technical audience.
- Excellent verbal and non-verbal communication skills.
- Strong written skills to lead on technical and policy documentation.
- Business case development.
- Technical skills in at least two areas covered by the department.
- Excellent negotiating and influencing skills with ability to be assertive when required including chairing meetings, SRO for projects etc.
- Excellent presentation skills to represent the department within and outside the Trust.
Desirable
- Complex analytical skills and high level of numeracy.
- Complex problem-solving skills.
Personal Attributes
Essential
- Effective team player.
- High level of leadership skills.
- Able to work as part of a multi-disciplinary senior management team.
- Excellent organisational and time management skills, able to work accurately under pressure to meet deadlines.
- Evidence of self development.
- The ability to maintain and enhance own skills and knowledge.
- Looks to the future and is able to see and act on opportunities advising the Associate Director and Exec team.
- Ability to work on own initiative, to prioritise and plan own workload and that of the Digital Services Operational teams.
- Self-motivated and the ability to motivate others.
- Adaptable to change.
- Coaches others, challenging and asking questions to help them work out answers for themselves.
- A good listener communicator.
Qualifications
Essential
- Educated to degree level in relevant subject.
- Masters degree or equivalent experience at a strategic level in an IT/informatics service.
- Leadership Qualification at least ILM 5 or proven leadership skills/ experience.
Desirable
- Appropriate professional membership (CMI, BCS or FedIP).
- ITIL Foundation Qualified.
- Industry (Microsoft or Cisco or EMC or VMWare) qualifications.
Experience
Essential
- High level of experience of managing a complex Infrastructure, Datacentres and appropriate applications and services across multiple sites.
- Experience of leading and managing groups of staff with disparate skills and roles.
- Significant relevant management experience including appraisals, misconduct, conflict etc.
- Experience of troubleshooting and managing IT technical operational services.
- Experience of project management skills.
- Operating 3rd party management contracts.
- Production and maintenance of policies, procedures and documentation.
- Managing budgets.
Desirable
- Operating within an ITiL framework.
- Storage Areas Networks.
- Continuous Improvement methodologies and ability to identify and implement cost saving initiatives.
- Implementations of Trust wide and local applications and systems.
Knowledge and Awareness
Essential
- Knowledge of Data Centre infrastructure.
- Knowledge of Microsoft, Cisco and other supplier technologies.
- Knowledge of national/public sector networks including HSCN/PSN/N3 etc.
- A good knowledge of the principles of project management PRINCE2 methodology.
- Public sector procurement requirements.
- High level of knowledge across the broader technology environment able to advise the Associate Director for Digital Services and Executive team members on technical issues especially relating to options appraisals and interpretation of policies and guidance.
Desirable
- Knowledge and experience in using the ITIL methodology.
- Budget control and financial regulations in public sector organisations.
Person Specification
Skills and Abilities
Essential
- Strong communicator able to express technical ideas to a non-technical audience.
- Excellent verbal and non-verbal communication skills.
- Strong written skills to lead on technical and policy documentation.
- Business case development.
- Technical skills in at least two areas covered by the department.
- Excellent negotiating and influencing skills with ability to be assertive when required including chairing meetings, SRO for projects etc.
- Excellent presentation skills to represent the department within and outside the Trust.
Desirable
- Complex analytical skills and high level of numeracy.
- Complex problem-solving skills.
Personal Attributes
Essential
- Effective team player.
- High level of leadership skills.
- Able to work as part of a multi-disciplinary senior management team.
- Excellent organisational and time management skills, able to work accurately under pressure to meet deadlines.
- Evidence of self development.
- The ability to maintain and enhance own skills and knowledge.
- Looks to the future and is able to see and act on opportunities advising the Associate Director and Exec team.
- Ability to work on own initiative, to prioritise and plan own workload and that of the Digital Services Operational teams.
- Self-motivated and the ability to motivate others.
- Adaptable to change.
- Coaches others, challenging and asking questions to help them work out answers for themselves.
- A good listener communicator.
Qualifications
Essential
- Educated to degree level in relevant subject.
- Masters degree or equivalent experience at a strategic level in an IT/informatics service.
- Leadership Qualification at least ILM 5 or proven leadership skills/ experience.
Desirable
- Appropriate professional membership (CMI, BCS or FedIP).
- ITIL Foundation Qualified.
- Industry (Microsoft or Cisco or EMC or VMWare) qualifications.
Experience
Essential
- High level of experience of managing a complex Infrastructure, Datacentres and appropriate applications and services across multiple sites.
- Experience of leading and managing groups of staff with disparate skills and roles.
- Significant relevant management experience including appraisals, misconduct, conflict etc.
- Experience of troubleshooting and managing IT technical operational services.
- Experience of project management skills.
- Operating 3rd party management contracts.
- Production and maintenance of policies, procedures and documentation.
- Managing budgets.
Desirable
- Operating within an ITiL framework.
- Storage Areas Networks.
- Continuous Improvement methodologies and ability to identify and implement cost saving initiatives.
- Implementations of Trust wide and local applications and systems.
Knowledge and Awareness
Essential
- Knowledge of Data Centre infrastructure.
- Knowledge of Microsoft, Cisco and other supplier technologies.
- Knowledge of national/public sector networks including HSCN/PSN/N3 etc.
- A good knowledge of the principles of project management PRINCE2 methodology.
- Public sector procurement requirements.
- High level of knowledge across the broader technology environment able to advise the Associate Director for Digital Services and Executive team members on technical issues especially relating to options appraisals and interpretation of policies and guidance.
Desirable
- Knowledge and experience in using the ITIL methodology.
- Budget control and financial regulations in public sector organisations.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
