Job summary
The Digital Operations Team within the Mid Yorkshire Teaching NHS Trusts Digital Services look after the trust Cyber Security, Servers, Network and Data Storage, along with implementation of new systems and 3rd line support. The Cyber Security role links into all aspects of Digital Services third-line operations, but focuses on monitoring, defining, and overseeing the cyber security and IT security infrastructure and services on behalf of the trust. Doing this well helps protect all the Trusts key services.
The post holder will be part of the Digital Services cybersecurity team monitoring, reviewing, analysing, and interpreting incidents and alerts that may come in from the various security systems and reported via email or service desk. They will also be responsible for co-ordinating the technical resolution of any alerts, sometimes involving multiple colleagues across separate teams and departments.
Ideally we would like someone with cybersecurity related experience but more importantly we are seeking to recruit someone with a passion and desire to learn and develop in their role. The team you will be joining regularly invests time in training and development and has a great track record of promoting and developing its staff.
Main duties of the job
The proactive monitoring, reviewing, analysing, and interpreting of security incidents and alerts generated by countywide IT security systems, including Security Incident and Event Management solutions, ranging from Priority One incidents, such as a system being compromised or a security breach, to alerts relating to abnormal user or device behaviour, for example, anti-virus not installed or not updated for 30 days.
Conducting regular and frequent vulnerability assessments using a variety of tools and techniques relating to all devices.
Manage any identified vulnerabilities within an agreed timeframe or agree technical remedies to deal with them.
Working within the team to ensure that service requests, official investigations, planned maintenance and ad-hoc requests for information are prioritised and dealt with in a timely manner.
Reviewing new software, systems, and suppliers to ensure they do introduce additional security vulnerabilities into the trust, and that they meet the required standards for NHS Suppliers.
Essentially play a key role in ensuring the trust, it hospitals and patients are protected against cyber attacks in all their forms. Over time you will become an acknowledged expert on all things cyber.
Supporting Digital Services cybersecurity audit submissions to ensure we continue to meet the standards expected by us as a modern NHS Trust.
About us
We provide care and support to over half a million people in Wakefield and Kirklees in their homes, in community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (in Wakefield).
Always striving for excellence, we are at the forefront of innovation and research and we invest in teaching and the development of our workforce.
We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and the best place to receive care.
In line with this, we welcome applicants with lived experience of providing unpaid and/or support to a family member or friend with a disability, health condition, mental health problem, addiction or other health and care need.
We have a clear vision, and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
-
Maintenance and support of the storage area
network (SAN) and provide knowledge on server and storage configuration and
associated topics
-
Maintenance and support of Microsoft Always on
VPN and or MS RRAS
-
Maintain
and support of physical server infrastructure and virtual server environment
and operating systems as well as a virtual desktop infrastructure
-
Working closely with other team members to
support IT applications. e.g. Microsoft Active Directory, RD-Web, VMWare,
System Centre Configuration Manager, SQL Server, Cisco networking and
telephony
-
Provide expertise to the implementation and
ongoing support of systems and services
-
Contribute to the production of new
methodologies and solutions as required
-
Identify and diagnose system problems, providing
resolution or temporary workaround options
-
Provide operating system and system architecture
knowledge and contribute towards the creation of operating procedures
-
Pro-active monitoring of system performance and
capacity.
-
Configuring, monitoring and validating backup
and restoration services of Trust systems including supporting documentation.
-
Log and report service disruptions
-
Monitoring incoming support requests from the
Call Logging system and resolve these as required
-
Liaise with internal departments and third party
suppliers regarding hardware and software faults
-
Developing and maintaining documentation for
central systems and servers and contribute to the production of operating
procedures
-
Analyse and implement highly complex technical
solutions and contribute to Trust digital projects and solutions
-
Create, maintain and implement Active Directory
Group Policies
-
Create, maintain and implement drive mappings
giving access to sensitive patient identifiable information to the correct
people
-
Make suggestions to the Digital Services Management
Team on technical issues
-
Liaise and advise with internal departments and external
organisations
-
Ensure documentation is available for all
systems implemented or upgraded and ensure that this is kept up to date.
-
Liaise with member of other teams with Digital
Services to ensure the effective and efficient resolution of technical issues
-
Attend and contribute to meetings with the Digital
Operations Team and the wider Digital Services, offering advice and solutions
and help to resolve any issues and update on current and future work plans
-
Attend and contribute to the weekly Change
Advisory Board (CAB) if required
-
Attend and contribute to the weekly Problem
Management meeting if required
-
Responsible for suggesting new and amendments to
existing policies and procedures
-
Responsible for the day to day virtual backup
routines, completing the daily backup report sheets and reporting any problems
to the Digital Services Management team as soon as possible
-
Responsible
for restoring individual files and folders
-
Meet
with technical representatives from external NHS organisations as well as
external software and hardware suppliers
Job description
Job responsibilities
-
Maintenance and support of the storage area
network (SAN) and provide knowledge on server and storage configuration and
associated topics
-
Maintenance and support of Microsoft Always on
VPN and or MS RRAS
-
Maintain
and support of physical server infrastructure and virtual server environment
and operating systems as well as a virtual desktop infrastructure
-
Working closely with other team members to
support IT applications. e.g. Microsoft Active Directory, RD-Web, VMWare,
System Centre Configuration Manager, SQL Server, Cisco networking and
telephony
-
Provide expertise to the implementation and
ongoing support of systems and services
-
Contribute to the production of new
methodologies and solutions as required
-
Identify and diagnose system problems, providing
resolution or temporary workaround options
-
Provide operating system and system architecture
knowledge and contribute towards the creation of operating procedures
-
Pro-active monitoring of system performance and
capacity.
-
Configuring, monitoring and validating backup
and restoration services of Trust systems including supporting documentation.
-
Log and report service disruptions
-
Monitoring incoming support requests from the
Call Logging system and resolve these as required
-
Liaise with internal departments and third party
suppliers regarding hardware and software faults
-
Developing and maintaining documentation for
central systems and servers and contribute to the production of operating
procedures
-
Analyse and implement highly complex technical
solutions and contribute to Trust digital projects and solutions
-
Create, maintain and implement Active Directory
Group Policies
-
Create, maintain and implement drive mappings
giving access to sensitive patient identifiable information to the correct
people
-
Make suggestions to the Digital Services Management
Team on technical issues
-
Liaise and advise with internal departments and external
organisations
-
Ensure documentation is available for all
systems implemented or upgraded and ensure that this is kept up to date.
-
Liaise with member of other teams with Digital
Services to ensure the effective and efficient resolution of technical issues
-
Attend and contribute to meetings with the Digital
Operations Team and the wider Digital Services, offering advice and solutions
and help to resolve any issues and update on current and future work plans
-
Attend and contribute to the weekly Change
Advisory Board (CAB) if required
-
Attend and contribute to the weekly Problem
Management meeting if required
-
Responsible for suggesting new and amendments to
existing policies and procedures
-
Responsible for the day to day virtual backup
routines, completing the daily backup report sheets and reporting any problems
to the Digital Services Management team as soon as possible
-
Responsible
for restoring individual files and folders
-
Meet
with technical representatives from external NHS organisations as well as
external software and hardware suppliers
Person Specification
Experience
Essential
- Working in a busy support environment
- Previous experience in a system/server support role
- Supporting and developing corporate level systems
- Corporate level data backup and restore technologies
Knowledge and skills
Essential
- Microsoft Always ON VPN
- Directory services such as Active Directory
- GPO Creation and editing Firewall policy creation and editing
- DNS / DHCP
- Data Storage technologies such as Storage Area Network (SAN)
- Data backup and recovery technologies
- Server operating systems eg Microsoft Server
- Desktop operating systems
- VMware
- Supporting and administering relational databases such as MS SQL or Oracle
Desirable
- Networking protocols and technologies
- Change Control
- Server operating systems eg Unix/Linux
- Scripting language eg. PowerShell
- Anti-virus
- Hyper-V
- Enterprise wide solutions
- Veeam Enterprise solution
Qualifications
Essential
- Degree or equivalent occupational/professional qualification or experience Relevant technical qualification
Desirable
- Prince 2 Foundation
- ITIL Foundation
Skills and Abilities
Essential
- Analytical and logical approach to problem solving
- Operation system configuration
- Writing reports and procedures
- High levels of Concentration required
- Ability to learn and develop skills further
- Ability to prioritise workload
- Excellent organisational skills
- Excellent written and communication skills
- Able to liaise with technical and non-technical staff
- Good people skills
Desirable
- Working in an ITIL Environment
Person Specification
Experience
Essential
- Working in a busy support environment
- Previous experience in a system/server support role
- Supporting and developing corporate level systems
- Corporate level data backup and restore technologies
Knowledge and skills
Essential
- Microsoft Always ON VPN
- Directory services such as Active Directory
- GPO Creation and editing Firewall policy creation and editing
- DNS / DHCP
- Data Storage technologies such as Storage Area Network (SAN)
- Data backup and recovery technologies
- Server operating systems eg Microsoft Server
- Desktop operating systems
- VMware
- Supporting and administering relational databases such as MS SQL or Oracle
Desirable
- Networking protocols and technologies
- Change Control
- Server operating systems eg Unix/Linux
- Scripting language eg. PowerShell
- Anti-virus
- Hyper-V
- Enterprise wide solutions
- Veeam Enterprise solution
Qualifications
Essential
- Degree or equivalent occupational/professional qualification or experience Relevant technical qualification
Desirable
- Prince 2 Foundation
- ITIL Foundation
Skills and Abilities
Essential
- Analytical and logical approach to problem solving
- Operation system configuration
- Writing reports and procedures
- High levels of Concentration required
- Ability to learn and develop skills further
- Ability to prioritise workload
- Excellent organisational skills
- Excellent written and communication skills
- Able to liaise with technical and non-technical staff
- Good people skills
Desirable
- Working in an ITIL Environment
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
