Job summary
An exciting opportunity has become available to join The Mid Yorkshire Teaching NHS Trust within the Security and Car Parking Department where you will provide an effective and efficient car parking service for Pinderfields, Pontefract and Dewsbury
Hospitals.
Amongst many duties including word processing, drafting general correspondence, all car park administration and dealing with users of the car park you will also support the Car Parking Manager ensuring that all documentation is collated for monthly performance reviews.
You will also benefit from many discounts from a huge array of retailers, staff car parking, a pension scheme, an on-site nursery and much, much more.
This is a full time position. The hours are 37.5 per week, working on Monday to Friday from 08.00am to 16.00pm.
Main duties of the job
General duties will include word processing, spreadsheets, drafting
general correspondence, reports and highly confidential documentation and all
car park administration to run an effective service. The Post Holder, working
under their own initiative will support the Security and Car Parking Manager in
the planning & implementation of change to improve the administration
service and operational quality and dealing with users of the car park.
The Post Holder will support the Security and Car Parking Manager by
ensuring appropriate documentation is collated for monthly performance reviews.
The Post Holder will ensure routine correspondence receives a reply in
a timely manner and ensure that telephone enquiries are dealt with in a
friendly and professional manner, taking messages and answering routine
queries.
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
- Provide
a front-of-house service within the Car Parking office for users of the Car
Park. Acting at all times in a courteous and polite manner in this
important customer facing role.
- Maintain
the parking permit database in line with agreed procedures. Liaise with MYT
General Office and customers to carry out all parking permit administration.
- Liaise
with other departments and subcontractors to ensure Car Parking and Security
equipment (including uniforms etc.) are maintained as required, consumables are
ordered and distributed following the prescribed procedures, finally ensuring
that stock levels are maintained.
- Provide
remote assistance (as part of a team) to Car Park users in the event of equipment
malfunction.
- Responsibility
for reconciling cash and card payments collected in the Car Parking Office on a
daily basis, including the generation of a card payment received report for
audit purposes.
- Maintain
a register of parking tickets issued, and administer payments and reminder
letters.
- Provide
administration assistance to the Car Parking Appeals Process and monitor car
parking feedback.
- Administer
Day Tickets and Concessionary Tickets where appropriate and ensure correct
payments are taken.
- Provide management
information from system generated reports for the weekly and monthly
performance monitoring of the car parking service.
Job description
Job responsibilities
- Provide
a front-of-house service within the Car Parking office for users of the Car
Park. Acting at all times in a courteous and polite manner in this
important customer facing role.
- Maintain
the parking permit database in line with agreed procedures. Liaise with MYT
General Office and customers to carry out all parking permit administration.
- Liaise
with other departments and subcontractors to ensure Car Parking and Security
equipment (including uniforms etc.) are maintained as required, consumables are
ordered and distributed following the prescribed procedures, finally ensuring
that stock levels are maintained.
- Provide
remote assistance (as part of a team) to Car Park users in the event of equipment
malfunction.
- Responsibility
for reconciling cash and card payments collected in the Car Parking Office on a
daily basis, including the generation of a card payment received report for
audit purposes.
- Maintain
a register of parking tickets issued, and administer payments and reminder
letters.
- Provide
administration assistance to the Car Parking Appeals Process and monitor car
parking feedback.
- Administer
Day Tickets and Concessionary Tickets where appropriate and ensure correct
payments are taken.
- Provide management
information from system generated reports for the weekly and monthly
performance monitoring of the car parking service.
Person Specification
Skills and Abilities
Essential
- Computer literate
- Excellent organisational skills
- Able to work under pressure & to strict deadlines
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
Desirable
- IT skills qualifications; CLAIT or ECDL computer course
Experience
Essential
- Experience of clerical/administrative duties
- Experience of working in a customer service environment
- Experience of regular cash handling in a professional capacity
- Experience of working with IT systems
Desirable
- Experience of working in car parking administration
- Experience of working with confidential material
Knowledge & Awareness
Essential
- Understanding of need to maintain confidentiality
- Awareness of own limitations.
- Understanding of office practice and procedures
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Personal Attributes
Essential
- Confidence in own abilities
- Attention to detail
- Excellent communication skills
- Team worker
- Flexibility in working hours and base
Person Specification
Skills and Abilities
Essential
- Computer literate
- Excellent organisational skills
- Able to work under pressure & to strict deadlines
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
Qualifications
Essential
- Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience
Desirable
- IT skills qualifications; CLAIT or ECDL computer course
Experience
Essential
- Experience of clerical/administrative duties
- Experience of working in a customer service environment
- Experience of regular cash handling in a professional capacity
- Experience of working with IT systems
Desirable
- Experience of working in car parking administration
- Experience of working with confidential material
Knowledge & Awareness
Essential
- Understanding of need to maintain confidentiality
- Awareness of own limitations.
- Understanding of office practice and procedures
Desirable
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Personal Attributes
Essential
- Confidence in own abilities
- Attention to detail
- Excellent communication skills
- Team worker
- Flexibility in working hours and base
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
