Job summary
We are seeking an enthusiastic and motivated individual, who can work well as part of a team, who can provide a high quality administration support on the ward. The successful candidate will need good written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to work flexibly. A proactive "can do" attitude is required and a commitment to high quality, ability to adapt and manage workload and time to support the demands of the ward, and be a friendly and professional member of the team, often as the first point of contact for visitors and staff on the ward.
Ward 2 is a 32 bedded elderly step down ward, with a large multi-disciplinary team working collaboratively to provide patients with high standards of care, and a positive experience during their time on the ward. We are busy ward, and are looking for a proactive and friendly individual to join our team. As a ward clerk you will often be the first point of contact on the ward, so excellent communication skills, and a good understanding around confidentiality and GDPR is essential in this role. The position is Monday - Friday, and the preferred hours of work would be 07:30-15:30, although there could be some flexibility to these hours.
Main duties of the job
- To work as a team member within a busy ward environment carrying out assigned tasks involving the indirect care of the patients, to ensure effective management of the department on a day to day basis.
- To provide a comprehensive administrative service to the ward
- Support and assist in the effective management of the service on a day to day basis
About us
We provide care and support to over a million people in
Wakefield and Kirklees in their homes, community settings and across our
three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront of
innovation and research, and we invest in teaching and the development of our
workforce.
We live by our values of caring, improving, being respectful
and maintaining high standards. We listen and learn because we aim to make Mid
Yorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasm
irrespective of age, disability, neurodivergence, sex, gender identity and
gender expression, race or ethnicity, religion or belief, sexual orientation,
or other personal circumstances including providing unpaid carers support to
someone with a health and care need. As ethnic minority groups, members of the
LGBTQ+ community, and people with a disability/neurodivergence are currently
under-represented across the organisation, we encourage applications from
members of these groups. We have policies and procedures to ensure all
applicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuable
guidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! If
you share our values and you want to make a difference to the lives of our
patients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
- Undertake clerical, administrative and reception duties.
- Support the nursing team in the effective running of the department, providing a quality patient centred service
- Welcome patients and visitors to the ward area.
- Answer the telephone, transferring calls and recording and delivering messages accurately and to the appropriate personnel.
- Input patient activity on Patient Administration System (PAS), including booking elective admissions, admitting, discharging and ensuring that the PAS is kept updated.
- Complete records of nursing activity for coding purposes.
- Obtaining patients notes and preparing same for patients admission.
- Book ambulances, interpreters and other supportive services
- Arranging district nurse referrals, on request of unit staff.
- Liaise with support services.
- Liaise with Pharmacy staff regarding the ordering / delivery of discharge medications.
- Liaise with other wards / departments.
- Be responsible for the ordering and monitoring of clerical stores, and stock rotation.
- Assist with the general cleanliness / tidiness of the ward environment.
- Filing medical and other documents as necessary.
- Preparation of GP and District Nurse letters.
- Maintaining ward display of patient / visitor information leaflets and re-ordering as necessary.
- Take a proactive approach to health and safety, reporting any accidents or incidents, be they actual or potential, to the nurse in charge.
- Liaising with estates department and reporting any faults / repairs as necessary
- Maintain patient confidentiality at all times.
- Provide a general secretarial service for ward staff.
- Perform any other duties that fall within the range of clerical requirements of the ward in order to enable the provision of high quality care to service users.
Job description
Job responsibilities
Key Responsibilities
- Undertake clerical, administrative and reception duties.
- Support the nursing team in the effective running of the department, providing a quality patient centred service
- Welcome patients and visitors to the ward area.
- Answer the telephone, transferring calls and recording and delivering messages accurately and to the appropriate personnel.
- Input patient activity on Patient Administration System (PAS), including booking elective admissions, admitting, discharging and ensuring that the PAS is kept updated.
- Complete records of nursing activity for coding purposes.
- Obtaining patients notes and preparing same for patients admission.
- Book ambulances, interpreters and other supportive services
- Arranging district nurse referrals, on request of unit staff.
- Liaise with support services.
- Liaise with Pharmacy staff regarding the ordering / delivery of discharge medications.
- Liaise with other wards / departments.
- Be responsible for the ordering and monitoring of clerical stores, and stock rotation.
- Assist with the general cleanliness / tidiness of the ward environment.
- Filing medical and other documents as necessary.
- Preparation of GP and District Nurse letters.
- Maintaining ward display of patient / visitor information leaflets and re-ordering as necessary.
- Take a proactive approach to health and safety, reporting any accidents or incidents, be they actual or potential, to the nurse in charge.
- Liaising with estates department and reporting any faults / repairs as necessary
- Maintain patient confidentiality at all times.
- Provide a general secretarial service for ward staff.
- Perform any other duties that fall within the range of clerical requirements of the ward in order to enable the provision of high quality care to service users.
Person Specification
Experience
Essential
- IT literate using Microsoft packages
- Develop and maintain positive working relationships
Desirable
- Previous work experience in a elderly care environment
- Experience of systems such as File tracker, ICE, Cito, PPM
- Previous experience in a busy healthcare environment
- Experience of using eCamis
Qualifications
Desirable
- IT qualifications
- Customer care qualifications
Skills and Abilities
Essential
- Excellent communication (verbal and written), interpersonal and telephone skills.
- Word processing skills / keyboard familiarity.
- Organised, systematic and tidy, taking responsibility for professional appearance of own work area.
- Patient focused approach to care and services
- Works effectively within small teams
- Able to prioritise tasks and workload
Desirable
- Knowledge of medical terminology.
Person Specification
Experience
Essential
- IT literate using Microsoft packages
- Develop and maintain positive working relationships
Desirable
- Previous work experience in a elderly care environment
- Experience of systems such as File tracker, ICE, Cito, PPM
- Previous experience in a busy healthcare environment
- Experience of using eCamis
Qualifications
Desirable
- IT qualifications
- Customer care qualifications
Skills and Abilities
Essential
- Excellent communication (verbal and written), interpersonal and telephone skills.
- Word processing skills / keyboard familiarity.
- Organised, systematic and tidy, taking responsibility for professional appearance of own work area.
- Patient focused approach to care and services
- Works effectively within small teams
- Able to prioritise tasks and workload
Desirable
- Knowledge of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
